Germain Lexus of Dublin

Uninspiring purchase of a new Lexus 350 rx hybrid. Distracted sales person and long wait for a cash purchase. Did not provide the correct owners manual for the hybrid and after 6 months of trying eve Distracted sales person and long wait for a cash purchase. Did not provide the correct owners manual for the hybrid and after 6 months of trying every avenue and escalation, including Lexus USA, giving up. They don’t return calls or respond to email. For a company that prided itself on the customer experience I give them an F. The car is nice but probably will sell because I don’t trust the dealership for service. More

As a repeat customer, another great experience with Germain Lexus and Alain Bennett. An efficient and fair process. Germain Lexus and Alain Bennett. An efficient and fair process. More

Excellent sales customer service by Jimmie McDuffie and also Josh Welsh in the Service Department. Both customer oriented and trustworthy. also Josh Welsh in the Service Department. Both customer oriented and trustworthy. More

We did not feel pressured or manipulated here as we have at other dealerships. We were greeted and introduced to Jimmy as our sale person. He was relatable, personable, and professional. Showed us the car at other dealerships. We were greeted and introduced to Jimmy as our sale person. He was relatable, personable, and professional. Showed us the car fax on the Car we went to see and showed us the price breakdown, including tax and title. We hadn't planned on that and were short of the total purchase price. He suggested options to help us meet our goal and we came up with plan to drive it home today! I would definitely recommend Jimmy McDuffie for your next car purchase. More

To Whom It May Concern, I would like to express my appreciation for the outstanding service I received from Mr. McDuffie during my recent car purchase. From our first interaction, he treated me with c appreciation for the outstanding service I received from Mr. McDuffie during my recent car purchase. From our first interaction, he treated me with courtesy and professionalism, taking the time to listen to my needs and answer my questions patiently. It was clear that he was interested in helping me make the right decision rather than simply closing a sale. What stood out most was Mr. McDuffie’s respectfulness throughout the process. He communicated clearly, made me feel valued as a customer, and ensured that I was comfortable at every step. Even after the sale, he has followed up to ensure everything is going well with the vehicle. It was truly a pleasure working with Mr. McDuffie, and I would not hesitate to recommend him to others. Sincerely, Pedro Weisleder More

Everyone is professional, friendly and efficient. Jimmy made car buying easy and seamless. Great salesman! Jimmy made car buying easy and seamless. Great salesman! More

Everyone was very professional, thorough, helpful and patient throughout the initial contact to finally driving the car off the lot. We were expertly guided by Alain Bennett (our representative) through patient throughout the initial contact to finally driving the car off the lot. We were expertly guided by Alain Bennett (our representative) through the different Lexus products to end up with the car of our dreams and supporting services! More

Great experience once again at Lexus of Dublin. Bought a new NX with Jim McDuffie and he listens to what you are looking for. Thanks again for an easy transition!! Bought a new NX with Jim McDuffie and he listens to what you are looking for. Thanks again for an easy transition!! More

Very professional and accommodating. Always greeted when entering the dealership. Professional and friendly associates. Great experience. Always greeted when entering the dealership. Professional and friendly associates. Great experience. More

I highly recommend Jimmy McDuffie when in the market for a pre-owned vehicle at Lexus of Dublin. Jimmy was recommended to me by Josh Welsh in the Service department. Jimmy is professional yet personable, a pre-owned vehicle at Lexus of Dublin. Jimmy was recommended to me by Josh Welsh in the Service department. Jimmy is professional yet personable, and truly cares that he matches the buyer with the right vehicle to meet the needs/requirements of the buyer. He is thorough and detailed when going through the proposed purchase numbers so the buyer understands each price detail on a purchase agreement. During the price negotiation and financing processes Jimmy kept me informed as to the status of each process. It was truly a pleasure working with Jimmy. God bless Jimmy! More