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Germain Lincoln

Naples, FL

Overview
Reviews
Vehicles
4.6
336 Reviews
Call Dealership (239) 597-6011
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13303 Tamiami Trail North

Naples, FL

34110

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Showing 336 reviews

May 04, 2025

Pietro and every other contact could not have ‘been more cordial and professional. These guys get it. More

by User-05da594024
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pietro
Report | Print
May 05, 2025 -

Germain Lincoln responded

Jim, we're delighted to hear that Pietro and the team at Germain Lincoln of Naples provided you with such a professional experience. Thanks for sharing your feedback!

May 02, 2025

Failed to tighten lugnuts causing wheel to come off during their test drive doing significant damage to body and mechanics on our 22 Black Label Navigator L. Sent us home in Chevy rental (made us wait More

by Carlisle MA Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager and rep
Report | Print
April 01, 2025

Great service, awesome communication, repairs and new tires, car was washed and dried, ready out front!! More

by mhamlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Uranda, John Stone, Jarrod Kilway
Report | Print
Apr 02, 2025 -

Germain Lincoln responded

We're delighted to hear about your positive experience with our service team at Germain Lincoln of Naples! Thank you for sharing such wonderful feedback. Safe travels ahead!

March 31, 2025

Very pleased with our first purchase at Germain Lincoln of Naples. Brett followed up our email inquiring about a car and Peter M did a great job with our questions and concerns. More

by stevegroters24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett, Peter and Steve
Report | Print
Apr 01, 2025 -

Germain Lincoln responded

Steve, we're delighted to hear that Brett and Peter provided you with a great first experience at Germain Lincoln of Naples. Thanks for choosing us, and we hope you're enjoying your new ride!

March 27, 2025

Had a communication problem but they more than made up for it. I was very satisfied and they have earned my future business. More

by Theairboss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Kilway
Report | Print
Mar 27, 2025 -

Germain Lincoln responded

We're delighted to hear that our team at Germain Lincoln of Naples was able to resolve the communication issue and earn your satisfaction. Thank you for choosing us, and we look forward to serving you again in the future!

March 27, 2025

Great staff, clean and efficient performance. Never got offered a refreshment. Waiting room is GREAT. Wish you had a few newspapers to read. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Coppola
Report | Print
Mar 28, 2025 -

Germain Lincoln responded

Bill, thank you for your feedback! We're glad to hear that you enjoyed the staff and waiting room at Germain Lincoln of Naples. We'll take note of your suggestions regarding refreshments and newspapers. Looking forward to serving you again down the road!

February 21, 2025

Great job by the staff. Made it easy to do business with them. My SUV was cleaned and repaired just as promised More

by caseykevin
Recommend Dealer
Yes
Employees Worked With
Lenny and Sarah
Report | Print
Feb 21, 2025 -

Germain Lincoln responded

Casey, we're delighted to hear that our team at Germain Lincoln of Naples made your experience smooth and delivered on their promises. Thank you for sharing your positive feedback!

February 20, 2025

Pickup and delivery wasn’t very good. Wrong time and delayed return. Nice delivery person though More

by rtsemba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny
Report | Print
Feb 21, 2025 -

Germain Lincoln responded

Thank you for letting us know about the issues you encountered with your delivery and pickup. Your feedback helps us improve at Germain Lincoln of Naples. If you need anything else, please let us know!

February 20, 2025

Had initial difficulty scheduling a car while the vehicle was to be serviced until the Service Manager intervened. It took 3 days to resolve the problem with Lenny the Service Coordinator kept us posted More

by Lrczubachowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Kilway
Report | Print
Feb 20, 2025 -

Germain Lincoln responded

We're glad to hear that Lenny and the Service Manager at Germain Lincoln of Naples were able to assist you. Thank you for your patience and understanding during the process!

February 18, 2025

Very professional. Pietro Ledonne was our sales associate for our Lincoln Navigator. He explained everything completely so that we could understand all the features. More

by cathyteghtmeyer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pietro Ledonne
Report | Print
Feb 18, 2025 -

Germain Lincoln responded

Cathy, we're delighted to hear that Pietro provided a professional experience and helped you understand all the features of your Lincoln Navigator at Germain Lincoln of Naples. Enjoy your new ride!

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