Germain Lincoln

Professional & courteous I was well satisfied with my dealings w/ Dave Kern on my recent purchase of a 2013 MKX. He was straightforward with info, explanations, appointments a I was well satisfied with my dealings w/ Dave Kern on my recent purchase of a 2013 MKX. He was straightforward with info, explanations, appointments and without any pressure tactics. Negotiations were conducted in a professional manner and I most pleased with the Lincoln that I purchased. More

Quality Customer Service Justin Yoerger was very professional and his level of service was top notch. Justin put together a plan with a timeline to take care of my Lincoln. Justin Yoerger was very professional and his level of service was top notch. Justin put together a plan with a timeline to take care of my Lincoln. All I had to do was bring my car to the dealership and everything was taken care of as planned. More

Best salesman ever John Stone was excellent and helped in every way. He listened to our interest and worked on our behalf. John truly does make buying a vehicle an excel John Stone was excellent and helped in every way. He listened to our interest and worked on our behalf. John truly does make buying a vehicle an excellent experience. Thank you John More

Service center very professional Justin Yoerger is the service consultant that I work with. He is always knowledgeable and professional. The atmosphere while waiting for the oil chan Justin Yoerger is the service consultant that I work with. He is always knowledgeable and professional. The atmosphere while waiting for the oil change is very nice. Dave Kern was my sales person and I have found him to be accessible after the sale as well. More

SERVICE OF MY MKS the service at this dealership is excellent, Justin Yoerger and the rest of the staff are all A OK , looking forward for next appointment, thank you the service at this dealership is excellent, Justin Yoerger and the rest of the staff are all A OK , looking forward for next appointment, thank you albert nelz More

Great Dealing with Michael Messina and Leslie Sass was a wonderful experience. Totally different from other dealerships we visited. We are totally happy wi Dealing with Michael Messina and Leslie Sass was a wonderful experience. Totally different from other dealerships we visited. We are totally happy with our MKZ and look forward to a long relationship with the people we were privileged to deal with at Germain Lincoln. More

Excellent, professional and friendly staff Sal Coppola was so wonderful, patient and understanding. I felt for the first time that I was not being "ripped off"! I really felt like Sal was MY ad Sal Coppola was so wonderful, patient and understanding. I felt for the first time that I was not being "ripped off"! I really felt like Sal was MY advocate and not just in it for the commission. It was a pleasant experience, I got what I wanted and at the price I wanted, thank you Germaine. I can also highly recommend their service department. All around great experience and I am very happy! More

Service As always, Scott Moessner was a superb service manager. The service was prompt, done correctly & he was so pleasant and accomodating. He has always As always, Scott Moessner was a superb service manager. The service was prompt, done correctly & he was so pleasant and accomodating. He has always provided great service over the years I have owned my MKZ Hybrid. The service saga continues! More

SERVICE CALL I have been visiting FL for ten winters. I have relied on Germain Lincoln for service. During the most recent years, I have been warmly greeted by Jus I have been visiting FL for ten winters. I have relied on Germain Lincoln for service. During the most recent years, I have been warmly greeted by Justin Yoerger in the service department. Although I am sure others are comparable, I do request Justin by name when I call for service. Three years ago, my Town Car with 186,000 miles was no longer driveable although the body looked like new. Dave Kern and Leslie Sass so capably handled my new car purchase. The people whose names I have mentioned continue to email me after my return to Indiana where I live nine months of the year. Each has informed me of the recent move of the dealership to Naples. Each of these people always make the time to talk to me personally when I return. I will definitely return and recommend this dealership to others. Thank you. John D. Smith More

Warm and Inviting We met Michael Messina who was very new to Germain Lincoln, but had prior Auto Sales Experience, so he knew the way through the sales progression. The We met Michael Messina who was very new to Germain Lincoln, but had prior Auto Sales Experience, so he knew the way through the sales progression. The whole process was low keyed and very professional. No high pressure whatsoever. We were looking to trade our 2015 Toyota Avalon XLE Touring Edition which was on a 36 month Lease with 25 months left. I wasn't sure if this was even a possibility, but quickly found that the Toyota at 7400 miles was pristine and worth all the money and was a favorable trade-in. Leslie Sass, the General Manager, became involved to work out the arrangements to make all the pieces come together. Leslie is a true Pro and Michael and Leslie managed to put the whole thing together so that it was a win win for all of us. My Wife Diane and I agreed to put down an amount of money that would give us the 36 month payment scenario that we felt comfortable with. This was one of the best car buying experiences we have ever made and we are comfortable in doing this again at the end of our 36 month Lease obligation. I highly recommend Germain Lincoln and the Sales and Financing Staff. They are knowledgeable, personable and very professional, with no high pressure or a lot of run around or back and forth. More