Germain Toyota of Columbus - Service Center

I was highly dissatisfied. The car was supposed to be done at 12 and he didn’t call me until after 1. So I called to complain and they didn’t really care. I dropped off at 8 am it shouldn’t of taken 5 h done at 12 and he didn’t call me until after 1. So I called to complain and they didn’t really care. I dropped off at 8 am it shouldn’t of taken 5 hours. By the time I returned to pick up I waited another 10 min before the two cashier were busy and I wasn’t even greeted till they were done More

I came in with a coupon which amounted to no discount after the service. I asked the girl who rang me up and she said “added costs for service”. I didn’t have any added services. I came in for an oil cha after the service. I asked the girl who rang me up and she said “added costs for service”. I didn’t have any added services. I came in for an oil change. I will not go back for future service because this was the second time something like this has happened! If you are going to put coupons out you need to be more transparent and honor the discount. More

They were friendly, but I waited for 2hours and fifteen minutes for an oil change. This was with an appointment that they said would take an hour. minutes for an oil change. This was with an appointment that they said would take an hour. More

I came in for a recall repair on my Corolla. I have been to this service center before and although their work is good, they try to nickel & dime you into other minor repairs. In addition, they asked for my to this service center before and although their work is good, they try to nickel & dime you into other minor repairs. In addition, they asked for my cell and email so they could reach me when the repair was finished. I brought it in the day before my actual appointment time since I was able. They never informed me that it was finished that evening before my 7 AM appointment time the next day. When I arrived to check on my car, they said it was all finished and had been since the night before and I said I never received a call. They stated that they had texted me and sent me an email. I never had any text or email regarding my car from Toyota. I’ve never known them to be good communicators at this service center. More

Real good. Polite very helpful staff. Very efficient system. All good. Service desk guy, service tech, cashier all great. They had masks on so not sure who they are. system. All good. Service desk guy, service tech, cashier all great. They had masks on so not sure who they are. More

Nice folks, definitely not pushy. They did seem like they were still learning the ropes, but corrected the minor missteps. They need to work on improving their communication between each other and customers. were still learning the ropes, but corrected the minor missteps. They need to work on improving their communication between each other and customers. More

Very caring, helpful, professional, and courteous. Service was excellent provided by service advisor. Got a free rental because car was in the shop for a month. Great experience! Will recommend and wi Service was excellent provided by service advisor. Got a free rental because car was in the shop for a month. Great experience! Will recommend and will be back. More

They take care about customers and very helpful and wanderer full jobs and everything what ever we asked about they give answers and good service of my car wanderer full jobs and everything what ever we asked about they give answers and good service of my car More

Our family has been going to Germain Toyota for about 10 years I can always expect quality work and great customer service. I will continue using Germain for all services years I can always expect quality work and great customer service. I will continue using Germain for all services More