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Germain Toyota of Columbus - Service Center

Columbus, OH

4.6
898 Reviews

898 Reviews of Germain Toyota of Columbus - Service Center

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March 23, 2025

Mohagany was awesome! I came in on Thursday regarding a slow leak in my tire. They were busy, but insisted that I come back on Saturday because she wanted to make sure th More

by amastin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahogany Nolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Germain Toyota of Columbus responded

Thanks for taking the time to review your service experience! We're happy Mahogany handled your visit with great care. We hope you'll continue to choose Germain Toyota for all your automotive needs! Best Regards, Marcello Frustaci General Manager

March 22, 2025

I am absolutely so, very comfortable leaving my vehicle for service at this dealership, the welcoming staff at the service department does a fantastic job and your vehicle is completed as promised! I espec More

by Satisfy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Pratt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaQuita Allsion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordyn Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Germain Toyota of Columbus responded

That's awesome! Thank you for always trusting Chris and the Germain Toyota team to get the job done right. We really appreciate your continued business and hope to make your next appointment just as exceptional. Best Regards, Marcello Frustaci General Manager

March 21, 2025

The service at Germain Toyota is well above my expectations. I feel confident that my car is being looked after and the service is done at a level of excellence that has kept me on the road. I was More

by Rick St Onge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcello Frustaci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2025 -

Germain Toyota of Columbus responded

Rick, thanks for the fantastic review of Chris! He's the consummate advocate for our guests, and we're pleased he has always taken exceptional care of you and your vehicle. Thank you for continuing to choose Germain Toyota for the best service! Best Regards, Marcello Frustaci General Manager

March 20, 2025

We bought our first Germain Toyota (Corolla) in 1985 and subsequently have purchased over 15 various makes and models. All have been serviced by Germain. We recently completed the 65K service on our 2019 Ca More

by hun2n
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Aronov
Mar 21, 2025 -

Germain Toyota of Columbus responded

We appreciate your feedback on Michael! Thanks so much for your shout out and continued business here at Germain Toyota. We understand the importance of your investments, and it is always our pleasure to help you keep them looking and operating in top condition. Best Regards, Marcello Frustaci General Manager

March 20, 2025

Colin Floyd at Germain Toyota was very helpful. He is very knowledgeable and personable. Germain service is excellent. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Floyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2025 -

Germain Toyota of Columbus responded

Thanks for the love, Mike! We're glad you always enjoy working with Collin and the Germain Toyota team for your automotive needs. We hope to be of service to you for many more years to come! Best Regards, Marcello Frustaci General Manager

March 18, 2025

My family and I have been customers of Germain Toyota for many years. Excellent service department. Mahogany Nolan was very helpful. More

by Marc Neiwirth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahogany Nolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Germain Toyota of Columbus responded

Marc, thank you for sharing positive feedback on Mahogany! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's exactly what she's provided for you. We look forward to your next visit! Best Regards, Marcello Frustaci General Manager

March 15, 2025

Ms.Mahogany offer a great service.see you next time. And text messages help to know where the vehicle was during the oil change. More

by athiamas10
Recommend Dealer
Yes
Employees Worked With
Mahogany Nolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Germain Toyota of Columbus responded

We're glad Mahogany made your day a little easier by being efficient and communicative. Thanks so much for your positive feedback on this experience. We look forward to your next visit with us! Best Regards, Marcello Frustaci General Manager

March 14, 2025

Always a pleasure going to Germain Toyota for all my service needs collin floyd is always a pleasure to work with he always takes great care of mine and my wifes cars. Everyone there is so nice. More

by kowens8282
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Floyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Germain Toyota of Columbus responded

That's great! Thank you for always trusting Collin and the Germain Toyota team to get the job done right. We really appreciate your continued business and hope to make your next appointment just as exceptional. Best Regards, Marcello Frustaci General Manager

March 11, 2025

Christopher Curtis took excellent care of me and my car. I could not be happier. More

by Andrewthall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Germain Toyota of Columbus responded

Andrew, thank you for letting us know how pleased you were with Christopher's exceptional service. It is our pleasure to make your service visits valuable and convenient. We wish you the safest of travels until we may assist you again. Best Regards, Marcello Frustaci General Manager

February 28, 2025

This dealership is fortunate to have a competent and friendly employee in Mahogany (Mo). I have my Highlander service done here and often have Mo as my service advisor. She is always thorough and friend More

by Mark B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahogany Nolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Germain Toyota of Columbus responded

We're pleased you continue to receive the best care and guidance from Mahogany and our amazing team, Mark. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure! Best Regards, Marcello Frustaci General Manager