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Gerweck Nissan

Monroe, MI

2.0
3 Lifetime Reviews Review Dealership

15407 S Dixie Hwy

Monroe, MI

48161

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3 Reviews of Gerweck Nissan

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February 06, 2020

"Unexperienced Service Department"

- Anonymous1

The Gerweck Family is a wonderful group of people to purchase your car from however, their service department is unexperienced when it comes to unusual repairs that they are unaware of how to handle (excluding: oil changes, tire rotation and minor issues).

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Service Department Manager
April 08, 2019

"You Are Less Important than Their Phone Call"

- Disappointed Guy

A week ago I stopped in just on a whim. I was greeted by what turned out to be the owner (John) of the dealership. We chatted briefly and he said he would be able to help me out and I would be hearing from him. Well, I never did. I emailed him after about 5 days and got an email back saying he was out of town on a trip and would be back Thursday. Apologized. Then emailed again and told me to go see his son JC who was expecting me and that he would take care of me. I left work and went to the dealership about a half hour later. JC was on the phone in his office. Speaker phone. His wife was also in there with him. He had been made aware I was there and he continued to stay on the phone. I went in and out looking at other cars on the lot to kill time. Back in. Still on the phone. The call was clearly personal in nature. They were discussing a home that had been bought. Then they moved on to general chatting about who was helping move things in and so on. I went back out to kill more time. Then back in again. More of the same. This went on for 20 min and I had had enough. I got in my car and was texting my wife that I was leaving. Another salesman came back out and told me that "he can't seem to get off. It's about something financial." I told him I knew what it was about since IT WAS ON SPEAKER! He said ok and then went back in when I told him I was leaving. As I was backing out suddenly JC came out the door and was available. He told me he was sorry but that his daughter was buying a house in Tennessee. I expressed my frustration at having been ignored for 20 min when I was told to go up there and was ignored for a personal call. He tapped my door twice in a condescending manner and told me to have a good day. Turned and went back inside. I emailed his dad back and told him what had happened and said it was a strange way to do business. He wrote me back and told me he had spoken to his son and...ready..?? BLAMED ME! The owner told me family is the most important thing and told me he was sorry I had bad timing when I showed up! He told me that some day when my daughter buys a house I would want to be involved too. So, rather than even ask me if I would mind waiting. Explain a situation, have someone else help me etc...they didn't even say a word to me because they were ON A PERSONAL CALL AT WORK. And they cared so much about being involved that they didn't take the day off. Didn't go down there. Instead they talked to her on speaker in the middle of a business while not helping customers. And then told the client they had told to go to the dealership...THEY HAD BAD TIMING!! I read some other reviews on other sites and this seems to be a pattern. They come on as a nice family owned dealership and then things take a turn. I encourage you to read reviews on Google or on some of the other car sites. My experience in not only not uncommon it seems to be a pattern. Very disappointed in this. I was excited about the car I was seeking to purchase!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
John (owner of dealership) and JC (his son who ignored me to make a personal call)
June 08, 2017

"Horrible management! Treated like I'm not worth their time. "

- Ibmini03

Eric Jablonski in the last week This dealer does not deserve your business. I went in today after speaking with Kevin to see and drive a preowned 2013 BMW, which the price I'm still not sure. After looking at it I asked yo drive it to tale it Homs to show my wife. As he was copying my drivers license. A manager walks over to me and says that I can't take the car alone because its a "high line car", what does that mean even? Its used and not a race car. I'm over 30 years old have purchased many cars new and used and never once did I have to drive with someone to show my wife the car! I expressed my dissatisfaction and was simply told have a nice day. I've even been allowed to take cars home for the night to really get a good feeling for something I'll be paying for for years and years. I was very interested in the car, was not just coming to kick tires. I simply believe its because I wasn't dressed like I could afford a car. Would it have been different if I was buying a new Nissan? Which probably costs more than the used BMW. His " high line" remark wouldn't apply then. I'm so disappointed! They have lost my potential business. Too bad Kevin missed out because of this totally unprofessional manager. They aren't the only car dealer on the block. Stay away zero stars is what they deserve!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Kevin, & manager unsure of his name.
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