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Gettel Chrysler Jeep Dodge Ram

Punta Gorda, FL

Overview
Employees
Reviews
Vehicles
4.4
1,954 Reviews
As one of the many Gettel Automotive Group dealerships, Gettel Chrysler Dodge Jeep RAM has been serving the Punta Gorda, FL, community since 2017. We love our customers, and we strive to exceed their expectations in every area of our dealership. We offer a variety of resources to make your experience here as seamless as possible, whether you're shopping for a new or used vehicle or bringing in your vehicle for maintenance or repairs. Are you ready to discover how Gettel's Got It? Make us your #1 destination for all of your Chrysler, Dodge, Jeep or RAM needs today!
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2323 Tamiami Trail

Punta Gorda, FL

33950

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Showing 1,954 reviews

February 22, 2023

Again I can't stress enough how amazing Jake and the service department is at Gettel CDJR. They always take great care of me and my car! More

by tiburonse27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raven Pagiatakis, Gary Black, Shelby Day, Mattalynn Chambers, Jacob Wyatt, Nicholas Ouellette, Joey Coleman, Paul Goroshnikov
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Feb 23, 2023 -

Gettel Chrysler Jeep Dodge Ram responded

Thank you for servicing your vehicle with us and for taking the time to rate your experience.

February 22, 2023

My 2016 Chrysler 300 started having issues where my headlights would shut off and not come back on. My car was in and out of cape Chrysler 4 times over a span of 4 months at times weeks on end with no More

by Kristina Anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Wyatt
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Feb 23, 2023 -

Gettel Chrysler Jeep Dodge Ram responded

Kristina, we thank you for allowing us to service your 300 and for taking the time to share your experience. We are glad to hear that the issue has been resolved. Thank you for your kind words.

February 22, 2023

The car wash that was included with the service was poorly done. Wouldn't bother with it again. More

by moejas1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Ouellette
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Feb 23, 2023 -

Gettel Chrysler Jeep Dodge Ram responded

Thank you for servicing your vehicle with us and for taking the time to share your expeirence. We are sorry to hear that the complimentary wash wasn't satisfactory. We will share your comments with our detail management team. Thank you for bringing this to our attention.

February 21, 2023

Very pleasant experience. Jim was very knowledgeable and very good at explaining everything to me. I felt comfortable with my purchase. More

by Lkjnaples
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 22, 2023 -

Gettel Chrysler Jeep Dodge Ram responded

Thank you for choosing us to purchase your new vehicle from and for taking the time to review your experience. Welcome to the Gettel family.

February 20, 2023

Nick Conte made a disaster into A pleasurable experience. He took care of everything mechanical repair to collision scheduling. More

by Lane54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Conti, Raven Pagiatakis
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Feb 21, 2023 -

Gettel Chrysler Jeep Dodge Ram responded

Lane, we thank you for allowing us to repair your vehicle and for taking the time to review your experience.

February 20, 2023

Efficient Excellent service And great advise on the eats close by Always an enjoyable experience More

by bogsterboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Ouellette
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Feb 20, 2023 -

Gettel Chrysler Jeep Dodge Ram responded

Thank you for your loyal business and for taking the time to rate your recent visit.

February 20, 2023

My Jeep went in with a functioning stereo, which did not work at all when I picked it up. The dealership has not repaired the stereo and has denied any responsibility to date. More

by amdv01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joey Coleman
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Feb 20, 2023 -

Gettel Chrysler Jeep Dodge Ram responded

Thank you for servicing your Jeep with us and for taking the time to rate your experience. Your comments will be reviewed with the service advisor that worked with you and the management team. Thank you for bringing this to our attention.

Feb 23, 2023 -

amdv01 responded

First I would like to mention that in order to replace the starter, the battery had to be disconnected, and since all modern aftermarket 2x din stereo system use a modulator to connect into the ECU, via a proprietary Mopar plug and are not directly wired into the electrical system. In contrast to the June of 22 visit, I do not believe that disconnecting the battery was required, while it was required to replace the starter, and reconnecting the battery and the accompanying power surge is a common problem. Secondly, please attach a photo of the “hair clip that is holding the stereo together”. So that this public forum can see how dishonest you really are. Furthermore, after reading some of your maintenance reviews on Google, this is par for your course! Additionally, please explain in detail how this “hair clip” that you claim to be holding the stereo together, as you put it could have anything to do with the established fact that the stereo was completely functional before your technician touched it? That being said, my wife, Ellen, has been attempting to contact your management team all afternoon, with nobody answering and no voicemail. However, Ellen did leave her name and number as well as linkage to this vehicle with your operator. Ellen stated that it appeared as though every single person is hiding under their desks. Ellen’s primary reason for contacting you is to verify to you that the stereo was in working order. One more point of logic that I wish for you to consider is that why would I come in with a detailed punch list of items and not include a non-functional stereo? After reviewing several horrible Google reviews regarding your service department over the past view months. I am not surprised that you have doubled down on your CYA mentality. I recommend connecting those reviews to the technicians and maintenance managers, then refer them to HR or fire them, because they are not helping your business.

Feb 23, 2023 -

amdv01 responded

In response to your private message that you sent at 12:39PM today as follows: Sir, We have try to call you several times to resolve this issue and to get your authorization to diagnose the issue. Our Service Director has left messages as well so we can actually speak to you instead of communicating through Dealer Rater. We will try to contact you again within the next few minutes so we can communicate. Thank you Bill Finocchiaro General Manager Gettel CDJR We have also left messages for, probably more than you did as a matter of fact. 4 of those messages were from my wife Ellen, informing you to contact her via cell phone, which she has given to no less than two operators yesterday and today so either your team is not bringing you the messages or your simply refusing to call the number that will be answered. Regardless, your team has not spoken to anyone here in good faith from the beginning, which is how it appears that you treat all customers when things do not go your way. If you or anyone in your company had anything to say in good faith in an attempt to find some common ground or compromise at all, then why haven’t they posted here? You just want to have a one sided conversation with no record of what you said anyway. I’d rather have a record. However, Ellen has been waiting for your call for two days now. Please note that absolutely nobody at Gettel would even answer the phone until the reviews started coming your way. This has taken over a week now and nobody at Gettel has left one message by phone or otherwise in an attempt to resolve this matter!

Feb 23, 2023 -

amdv01 responded

Here is your last voice mail transcript that was left on Google Voice that you left privately a few minutes ago looks like par for the course: Mr. Mustard, it's Bill finicaro and John beckwith@gett Automotive We'll wait for you to call us since we can't get through to you. So give us a shout back. My direct office number is 941-260-3767. And I could tell you that if the social media post continue on dealerator, we're not going to be able to help you out. I want to communicate with you over the phone. so I'm asking you to please stop the dealerator post and call us back. Thank you

February 19, 2023

The service was very expeditious and done properly. The service attendant was courteous and polite. More

by pecksjd
Recommend Dealer
Yes
Employees Worked With
Mike
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February 19, 2023

We were very pleased with our service appointment. Nick was very pleasant as was Paul who first welcomed us. I was impressed when I asked Nick if customers usually tipped him. His response” no they do More

by Marilyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul (who has the same job as Nick)and greeted us when we arrived. Last name began with “O”, Nicholas Ouellette
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Feb 20, 2023 -

Gettel Chrysler Jeep Dodge Ram responded

Marilyn, thank you for allowing us to service your vehicle and for taking the time to review your recent visit. We are glad to hear that all went well.

February 19, 2023

Their service process is just as promised. Appointment system and follow up contact perfect. Car ready when promised. More

by Markschlundt65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick C, Nicholas Ouellette
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