Gettel Chrysler Jeep Dodge Ram

Would not honor the free tire rotation on new car. It seems they made a lot of people angry, including myself, at Palm Auto Dodge. I bought a brand new Dodge Dart a few months back, and the salesman to It seems they made a lot of people angry, including myself, at Palm Auto Dodge. I bought a brand new Dodge Dart a few months back, and the salesman told me we had 4 free oil changes, along with a tire rotation, and a multi-point inspection over 2 years. When I brought the car in for an oil change, they told me that the tire rotation was not included. I instantly produced the paper I was given at the time of sale, showing that the 3 things I listed above were mentioned. They said that listing the tire rotation was a mistake by Chrysler, and that the tires would NOT be rotated. I spoke to the salesman I bought the car from, and he told me he never said that. I was angry to say the least. As I was waiting for my car, there was an elderly woman who seemed quite agitated. It turned out she was told the same thing when she bought her car, and they would not honor it for her either! My car was up on the lift for over an hour. How hard would it have been to take 5 minutes, and rotate the tires? Instead, they wanted to charge $19.99 + tax, and treat it as a separate service. In the past I have recommended Palm Auto to 4 of my family members who bought cars there. That is the last time they will ever see sent from me! More

Service Purchased a new jeep here. Came in for oil change. All day event!! Sales side was as expected service side not so great. Each time here has been the Purchased a new jeep here. Came in for oil change. All day event!! Sales side was as expected service side not so great. Each time here has been the same Whoever checks you out at purchase also had never even heard of dealer rater!! More

Stopped in on impulse and traded our 2013 Charger Daytona ( 4 months old ) in on a 2014 Jeep Wrangler unlimited Was not really planning to buy but we liked the jeep and Rob was relaxed with no hard sell. H ( 4 months old ) in on a 2014 Jeep Wrangler unlimited Was not really planning to buy but we liked the jeep and Rob was relaxed with no hard sell. He did his job and seemed to have done his homework learning product. I would recommend him to anyone. Go in tomorrow for some service work we purchased so I hope that goes as good as the purchase More

I bought new 2014 Grand Cherokee. When taking delivery my I bought new 2014 Grand Cherokee. When taking delivery my wife noticed a deep scratch on passenger door. Rob said it would be repaired by their Scra I bought new 2014 Grand Cherokee. When taking delivery my wife noticed a deep scratch on passenger door. Rob said it would be repaired by their Scratch expert. I took the car back twice and waited a couple of hours only to hear that the scratch expert could not repair the scratch, Now the car has to go back for the body shop to fix. I also found out after purchasing the car that there was 325 miles on it. Was told that was because car had to be transferred from another dealer. HUH? I also found out while washing the car a few days after purchase that the wheel wells and rocker molding were splashed with white paint. I thought that I might have ran across a recently painted white line on the road. My wife saw me in the garage spraying with black paint and asked me what I was doing? When I told her she said she saw that on the wheel wells when we took delivery and thought it was mud. I had enough and called General manager Tonya Blair. She said she was sorry and would have the salesman take the car back for body work. Overall this was not a good car buying experience. More

About a year after I purchased my new Jeep Commander, the paint on the fenders started to chip. I contacted Jeep who told me to take it back to Palm and have them look at it. They informed me it would be a paint on the fenders started to chip. I contacted Jeep who told me to take it back to Palm and have them look at it. They informed me it would be at my expense to have it repainted and it was not covered under any type of warranty. I has continued to get worse and my trade in value has been lowered. More

Sat 3 1/2 hours waiting for oil change when I had made an appointment weeks before. No reason or apology given. Will not use their service department again! appointment weeks before. No reason or apology given. Will not use their service department again! More

Went to Palm to buy 2012 Chrysler Town & Country Limited. Worked with very nice salesman, Tom Doyle. When sales manager got involved every thing went SOUR. When we started to discuss terms he QUO Limited. Worked with very nice salesman, Tom Doyle. When sales manager got involved every thing went SOUR. When we started to discuss terms he QUOTE said " This is my house and we will do things MY way." That is when I informed him he would be doing it by himself. Of course I walked. Tom Parker More

My experience at Palm was second to none... The employees were nothing short of amzaing and the overall experience was above and beyond!! I will buy another car there and will refer to all of my friends!!! were nothing short of amzaing and the overall experience was above and beyond!! I will buy another car there and will refer to all of my friends!!! More

Third time to post. I brought my 2010 Car into the dealer and requested it be fixed. The car has been there 5 times for the same issue (window leak). The delaer has told me that they fixed the issue and yet and requested it be fixed. The car has been there 5 times for the same issue (window leak). The delaer has told me that they fixed the issue and yet it still leaks. Doing speeds of over 60 mph make the driver's door leak. This time I went there to meet a Tech sent in to look at the car. The tech told me to be there BEFORE 8:30AM and he was late! Then he took about 40 minutes talking to the Service Manager about the car. I asked the Service Rep to tell him to meet me first, he failed to do so. So, he came over to me and said he wanted to take the car out. the Service Manager me and him went to the Interstate. We went on the highway where he was speeding doing 90+ MPH over a bridge in Punta Gorda. He said to me on the way back that he heard nothing. We got back to the dealer and he said he was going to take the car out alone. He came back about 45 minutes after that and talked with the service manager. Bill then came out of the office with Dennis and said he found nothing wrong. I then asked him why the car has been back for 5 times to be fixed. The Service Manager just stood there and Bill said ;there is nothing we can do for your car. I took the key and started to walk out and said to Dennis that he failed to email me back when I asked him to and that he lacks professiona customer service skills. I would not recommend service at the place and I would stay clear of Dennis. I will NEVER go there again for service. More

the two of them were great and took care of issues I have had with my 2010 Dodge Challenger. I am very pleased with the responses and the quality of work. Issues that plagued the car were fixed in a timely m had with my 2010 Dodge Challenger. I am very pleased with the responses and the quality of work. Issues that plagued the car were fixed in a timely manner and explained to me. The Service Manager even took me for test drives and explained the work needed to me. I will take my car to the Palm Auto Mall for all future work. Great job guys! thjank you for the "Above standards" repair work and perfect customer service! More