Gettel Chrysler Jeep Dodge Ram

Friendly, knowledgeable and willing to work with other sales people and service department to get it right for the customer. sales people and service department to get it right for the customer. More

Always get good service at Gettel. Jordan is the best! He is extremely knowledgeable, personable and efficient. Also, like the availability of water and snacks. Jordan is the best! He is extremely knowledgeable, personable and efficient. Also, like the availability of water and snacks. More

Made an appointment for an electrical issue, and was given Tuesday the 22nd at 1:30. As others have pointed out, and appointment apparently means they receive the car at that time, it is no indicator o given Tuesday the 22nd at 1:30. As others have pointed out, and appointment apparently means they receive the car at that time, it is no indicator of when the car will be looked at. The person handling the car – Jared – called me and said that they did not have a chance to look at it at any point on Tuesday, but that I was first up Wednesday morning. Heard nothing all morning. By afternoon I had left Jared three messages, had called the front desk twice and had emailed the listed Service Manager Robert Bruhn. No one called. The service manager never responded. Extremely late in the day Jared called, seemingly curious as to why I had called so often. I told him he now had the car for two full days, had told me he would call me in the morning, and yet I did not even have the courtesy to call informing me of what was going on. He assured me I was first up for Thursday. Thursday. No calls, no texts, nothing. By this point I had given up on Jared and called the service manager (Ricky Sally) directly. I was sent to a voicemail where I left a message outlining the issues above. No response. Late in the day Jared called, stating they were getting it in (three days after the appointment) and would diagnose it. He asked for additional hours of diagnostic time. By the end of the day, they still did not have the issue diagnosed. Friday Jared texts. They now know what the issue is, have the part in stock, and will call “in a few minutes” with the estimates. 90 minutes later he calls and says they will try to get it done by the end of the day. Maybe Monday. We talked at 12:30. No calls or texts the remainder of the day. Monday no calls. No texts. Finally, I called the front desk and said we need to end this now. I will wait on the line until someone takes the call. Ricky Sally takes the call and tells me he has no idea why the car is sitting for a full week to get two hours of work. He will look into it. He leaves a message at 1:30 stating they cannot get to it today, but it will be done by the end of the day Tuesday. One wonders why the car could not have been fixed in the four hours left in that day. Tuesday they finally call and say the car is done. Two hours of labor takes one full week of extremely poor customer service and unnecessary aggravation. Take it to Northport or Fort Myers. More

I truly wish I never had my vehicle towed to this dealership. I was told they have the worst customer service ever. I know now that is true.. My car was there for 4.5 MONTHS!!!!! 2 service mgrs, dealership. I was told they have the worst customer service ever. I know now that is true.. My car was there for 4.5 MONTHS!!!!! 2 service mgrs, 3 advisers... apparently quit or fired. The fourth one finally got something done... worst experience EVER... Stay away... More

Be careful with financing extremely SHADY..Four days Be careful with financing extremely SHADY.. Four days waiting for a call From a manager obviously does not care about customer concerns. Called on a Be careful with financing extremely SHADY.. Four days waiting for a call From a manager obviously does not care about customer concerns. Called on a Monday to talk to Tee a manager was told he would call back here it is Thursday. More

Also just learned delson financing manager I'm not sure if this is even his name some guy yesterday said his name was this could be another lie,but he blinks & twitches alot ,thinking hair. sent me down t if this is even his name some guy yesterday said his name was this could be another lie,but he blinks & twitches alot ,thinking hair. sent me down to cancel my gap & fidelity coverage he said go get that off and I can help I said ok left and got a call 20 mins later they sold it. Now I have to wait 2 months before I can buy another truck cause he screwed me over and I don't have this Xtra protection he told me to take off what a piece of crap this dude is. More

The worst place I have ever been they lie right to your face, salesman have no idea what they are doing had to deal with Connor a salesman, delson financing manager, Russell the manager giving me wrong nu face, salesman have no idea what they are doing had to deal with Connor a salesman, delson financing manager, Russell the manager giving me wrong numbers to the corporate office, very immature of all these people who treated me like this yesterday. All of them liars sold truck right out from under me after telling me to leave and go handle my paper work at other place sold truck 20 mins after I left. All because they had to work a little harder at getting me in a truck without money down. The salesman never even put it down as i wanted to trade in my current truck. 3 times I have been here same experience every time I'm never gonna come back or recommend any ever. I get the concept someone with better credit and money come along and goodbye to me just not right u don't treat people like this. More

The service department’s customer service is horrible. Both Jordan and Shawn talk in circles, but don’t give any direct answers. I had an appointment scheduled for my car to get fixed on a Friday only t Both Jordan and Shawn talk in circles, but don’t give any direct answers. I had an appointment scheduled for my car to get fixed on a Friday only to find that was an appointment to speak with a rep to drop off the car. I was then called and said they needed it over the weekend even though it would not be looked at until Monday. On Monday by 15:00 I still had not heard back so I had to call in to find out about my car. At that time I was told they couldn’t determine the problem, that it would take longer to diagnose but could not provide a timeframe when they would know. They also advise they may not be able to get parts, even though a mechanic up north didn’t seem to have a problem but just couldn’t get it in the needed time frame. Do yourself a favor and go anywhere else!!! It will save you a headache in the long run. More

Update to the lost/stolen hitch scenario....I just received a call from Cherie, the customer service rep for all Gettel dealerships. She was very nice and understanding and agreed that the lack of co received a call from Cherie, the customer service rep for all Gettel dealerships. She was very nice and understanding and agreed that the lack of communication was the real problem. Of course, it's her job to be understanding but, kudos to her for listening to complaints day-in and day-out and retaining some sanity. But because of her effort, and lack of finger pointing, I am updating my rating to a 4. Honestly, the sales person that I dealt with when I traded in the RAM for the Jeep (Laura) was incredible, the finance guy was funny and lightening fast, and I have always had excellent service from the service department. I really DO recommend this dealership for sales and service but, take my advice and do not leave without ALL of your belongings...even if a hurricane is at your doorstep :) More

I bought a 2019 challenger and the extended warranty in 2019, recently sold the car I am owed a refund on the warranty I have ties contacting someone in finance for over a month i dan never speak to anyone 2019, recently sold the car I am owed a refund on the warranty I have ties contacting someone in finance for over a month i dan never speak to anyone I finally left a voicemail to the general manager and still no response, It’s pretty obvious they are avoiding dont trust this car dealer to be honest and practice good business habits its not over yet it might be time to call my attorney More