Gettel Chrysler Jeep Dodge Ram

Greeted upon arrival. My service advisor did a great job explaining everything and keeping me updated. When work went longer than expected they provided a free Uber. Appre My service advisor did a great job explaining everything and keeping me updated. When work went longer than expected they provided a free Uber. Appreciate the team at Gettel! More

Pore communication worse personal experience when we arrived to pick up our new vehicle. Michael saw us and avoided meeting us and delivering the vehicle. I’m sure he has an excuse but frankly there is arrived to pick up our new vehicle. Michael saw us and avoided meeting us and delivering the vehicle. I’m sure he has an excuse but frankly there isn’t one. We could see him in the sales booth. The sales manager Josh Davis is extremely condescending. Has horrible customer communication skills. I have been in sales my whole life this experience could have been considerably better. I would not recommend your dealership or return to it. Not to mention we operate a fleet of vehicles with our 5 restaurants. More

Jason was great to work with and would definitely recommend him to others. Thanks again Jason!! recommend him to others. Thanks again Jason!! More

Service center communications are lacking. Car Sat for Week. Could not drive it safely due to shifting out of drive and stopping on road way. They said they would fit it in between other vehic Car Sat for Week. Could not drive it safely due to shifting out of drive and stopping on road way. They said they would fit it in between other vehicles in service but never did. Even called to remind me of an appointment to drop it off when car had been sitting on their lot for a week. I have owned 3 Jeep products. Quality and service is not there. More

Went to pick up my new Durango first thing in the morning. The vehicle was not ready for delivery. A trim panel was on the floor in the cargo area. The salesman sent the vehicle to the service dep morning. The vehicle was not ready for delivery. A trim panel was on the floor in the cargo area. The salesman sent the vehicle to the service dept to reinstall the trim panel. While it was back there they decided to do some other service while they had it. Estimated service time was 2 hours. Was told I could wait in the service dept lounge. I went to the service dept to find out what was going on and that I could not wait 2 hours and that I wanted my car. They said that stopping what they were doing may cause damage to the vehicle. Went back to the lounge and after stewing for a while I called the sales manager. In a couple of minutes the salesman brought me my vehicle. I told him I was ready to leave. I asked him about the wheel lock key and he said it was in the glovebox. After getting home I found out the wheel lock key was not in the glovebox. Why? It turns out that wheel locks were not installed on my vehicle. Also, the satellite radio was not operable. But the biggest thing that was wrong was the "adaptive cruise control" was missing. This is standard equipment on the Durango Citadel. How could it not be there? Still waiting to see how that issue is going to be resolved. Very unhappy. More

Didn’t have oil to change the oil in my car and had to wait 3 hour for them to change the oil on my car and they didn’t even check the tire pressures on my car didn’t Preform a inspection on my car wait 3 hour for them to change the oil on my car and they didn’t even check the tire pressures on my car didn’t Preform a inspection on my car More

Everyone at the dealership was so courteous, friendly and professional. Phillip my service coordinator was conscientious and gave me updates often. Phil my technician was so thorough. He provided a video professional. Phillip my service coordinator was conscientious and gave me updates often. Phil my technician was so thorough. He provided a video of the inspection and service performed. I was so impressed with both Phillip and Phil. Both of them went above and beyond to ensure my service appointment was fantastic. More

We had a tire blow out two days before Hurricane Idalia. We had our car towed to Gettel from Englewood because Gettel had a master lock for our tires and our lock had disappeared. Because they were in the We had our car towed to Gettel from Englewood because Gettel had a master lock for our tires and our lock had disappeared. Because they were in the track of the oncoming storm they were closing at 1:00 pm but they managed to get a new set of tires on our car before they closed. We had bought our car in Venice but they were unable to help us so we appreciated Gettel going above and beyond. More

Service advisor was great. Got everything fixed quickly and correctly. Much better than past experience Got everything fixed quickly and correctly. Much better than past experience More

I was really amazed with the service process when I brought my Dodge Ram in for repair, all the staff was very courteous and professional that I met, I will be back for any other repairs as needed. Tha brought my Dodge Ram in for repair, all the staff was very courteous and professional that I met, I will be back for any other repairs as needed. Thank you! More