Gettel Chrysler Jeep Dodge Ram - Service Center

Have taken the car and four times they've kept it for days and days still having a problem days and days still having a problem More

Friendly people , especially pewee he is always there to greet everyone and I'd a great guy greet everyone and I'd a great guy More

Although the sales area completely forgot my Auto Butler application, when I contacted service 2.5 months later, it went well. I especially appreciated the Uber rides home and back. application, when I contacted service 2.5 months later, it went well. I especially appreciated the Uber rides home and back. More

Service was great, getting an appointment was a nightmare, calls not returned, computer access said “service advisor not available “, finally had to drive 60 miles RT to make a service appointment nightmare, calls not returned, computer access said “service advisor not available “, finally had to drive 60 miles RT to make a service appointment in person, then appointment was only 3 weeks away. More

Despite hard economical times, for everyone, Gettel did the absolute best they could to accommodate my busy schedule, while providing courteous and efficient customer service. the absolute best they could to accommodate my busy schedule, while providing courteous and efficient customer service. More

Adam was extremely helpful with all my issues. I'm thankful he was my service advisor! I'm thankful he was my service advisor! More

The whole service department was great, the mechanic explained everything he had done and the pricing was fair. explained everything he had done and the pricing was fair. More

Made an appointment for an electrical issue, and was given Tuesday the 22nd at 1:30. As others have pointed out, and appointment apparently means they receive the car at that time, it is no indicator o given Tuesday the 22nd at 1:30. As others have pointed out, and appointment apparently means they receive the car at that time, it is no indicator of when the car will be looked at. The person handling the car – Jared – called me and said that they did not have a chance to look at it at any point on Tuesday, but that I was first up Wednesday morning. Heard nothing all morning. By afternoon I had left Jared three messages, had called the front desk twice and had emailed the listed Service Manager Robert Bruhn. No one called. The service manager never responded. Extremely late in the day Jared called, seemingly curious as to why I had called so often. I told him he now had the car for two full days, had told me he would call me in the morning, and yet I did not even have the courtesy to call informing me of what was going on. He assured me I was first up for Thursday. Thursday. No calls, no texts, nothing. By this point I had given up on Jared and called the service manager (Ricky Sally) directly. I was sent to a voicemail where I left a message outlining the issues above. No response. Late in the day Jared called, stating they were getting it in (three days after the appointment) and would diagnose it. He asked for additional hours of diagnostic time. By the end of the day, they still did not have the issue diagnosed. Friday Jared texts. They now know what the issue is, have the part in stock, and will call “in a few minutes” with the estimates. 90 minutes later he calls and says they will try to get it done by the end of the day. Maybe Monday. We talked at 12:30. No calls or texts the remainder of the day. Monday no calls. No texts. Finally, I called the front desk and said we need to end this now. I will wait on the line until someone takes the call. Ricky Sally takes the call and tells me he has no idea why the car is sitting for a full week to get two hours of work. He will look into it. He leaves a message at 1:30 stating they cannot get to it today, but it will be done by the end of the day Tuesday. One wonders why the car could not have been fixed in the four hours left in that day. Tuesday they finally call and say the car is done. Two hours of labor takes one full week of extremely poor customer service and unnecessary aggravation. Take it to Northport or Fort Myers. More

Always get good service at Gettel. Jordan is the best! He is extremely knowledgeable, personable and efficient. Also, like the availability of water and snacks. Jordan is the best! He is extremely knowledgeable, personable and efficient. Also, like the availability of water and snacks. More

Great service advisor fast easy to work with great dealership great communication and open and honest dealership great communication and open and honest More