Gettel Chrysler Jeep Dodge Ram - Service Center

I truly wish I never had my vehicle towed to this dealership. I was told they have the worst customer service ever. I know now that is true.. My car was there for 4.5 MONTHS!!!!! 2 service mgrs, dealership. I was told they have the worst customer service ever. I know now that is true.. My car was there for 4.5 MONTHS!!!!! 2 service mgrs, 3 advisers... apparently quit or fired. The fourth one finally got something done... worst experience EVER... Stay away... More

The service department’s customer service is horrible. Both Jordan and Shawn talk in circles, but don’t give any direct answers. I had an appointment scheduled for my car to get fixed on a Friday only t Both Jordan and Shawn talk in circles, but don’t give any direct answers. I had an appointment scheduled for my car to get fixed on a Friday only to find that was an appointment to speak with a rep to drop off the car. I was then called and said they needed it over the weekend even though it would not be looked at until Monday. On Monday by 15:00 I still had not heard back so I had to call in to find out about my car. At that time I was told they couldn’t determine the problem, that it would take longer to diagnose but could not provide a timeframe when they would know. They also advise they may not be able to get parts, even though a mechanic up north didn’t seem to have a problem but just couldn’t get it in the needed time frame. Do yourself a favor and go anywhere else!!! It will save you a headache in the long run. More

I cannot recall a Service Dept Manager ever being as professional, respectful, and knowledgable as Doug Cade. Over the years I have owned American, as well as, foreign made vehicles from mid-range to l professional, respectful, and knowledgable as Doug Cade. Over the years I have owned American, as well as, foreign made vehicles from mid-range to luxury priced. I turned to Gettel Jeep recently when my daughter had an issue with her Wrangler and another dealership chose to do nothing even though the issue was covered by her active warranty. In fact, she was erroneously informed that her warranty no longer existed. Doug assisted me in guiding my daughter toward a successful service experience at a dealership in another state. I am totally impressed with his involvement in this issue when he certainly could have decided not to spend his professional efforts not only with an out to town Jeep owner but also with only the owner's concerned parent. In my opinion, Chrysler Jeep Dodge Ram would be remiss not to put Doug Cade in an Administrative role in which he can instruct other Service Managers in excellent customer skills. It is my pleasure to write this review and I certainly hope that it is acted upon by those who care to replicate Doug's superior professionalism. More

Vehicle purchased has computer issues. Vehicle computer restarted in an intersection and turned the engine off. I was able to coast through with momentum. Service department did what they could and I was restarted in an intersection and turned the engine off. I was able to coast through with momentum. Service department did what they could and I was told the computer restarting likely erased the error log. Every time I asked to speak with the General Manager, I was told he was at “another location.” Gettel has been unreliable and like they are trying to avoid any accountability. I do not feel safe in the vehicle Gettel sold me. More

Always excellent service Took our Jeep Wrangler in for regular oil change and check up. John Merrill is always there promptly to assist us with our check in and check out. Cal Took our Jeep Wrangler in for regular oil change and check up. John Merrill is always there promptly to assist us with our check in and check out. Calls if service found any extras they thought were a good idea to have done while there i.e.: change the air filter which we had done. John went over the bill in detail. No surprises ever when we go with our two Jeep Wranglers. He's honest, upfront, professional asset to Gettel. We trust him. He's the best. Will continue to have our vehicles serviced at Gettel as long as John is still there. Thanks for hiring him!!!! More

Always a pleasure working with John Merrill! Thank you John Merrill for always taking care of our Jeep maintenance in a quick and professional manner. John always calls w/a quote before proceedin Thank you John Merrill for always taking care of our Jeep maintenance in a quick and professional manner. John always calls w/a quote before proceeding. Quote is really close too. He explains the bill as had a problem understanding the itemizations etc. as different from up north. We do appreciate you John and consider you as part of our family. You care. You are patient and knowledgeable and are not out there to rip off customers! So thanks a bunch to Gettel for hiring such a competent human being! Roz Hennessey More

Never again unless I'm desperate My daughter was home for spring break so we had a week window to get it fixed. We took the truck in on Tuesday (our scheduled appointment) and told th My daughter was home for spring break so we had a week window to get it fixed. We took the truck in on Tuesday (our scheduled appointment) and told them we had to have it back by Saturday. Air conditioning didn't work and we also asked to have them re-look at the recall of the radio that was causing problems that was supposedly fixed in December 2018. Of course, once they get in there other problems arise, which I can understand. BUT they had the car for four days with no luck fixing the radio. They knew we needed the truck to get back to school. You would think they would order another radio... but no.... they ran down the battery trying to fix it and now my daughter has NO radio and a blank screen. THIS WAS A RECALL. No hands free, no back up camera.... and she drives 9 hours to school. Response from dealer, sorry we couldn't fix it for you in time. so we have to leave with the problem not fixed. We get the truck home and get it washed. then go to start it up and the battery is dead. ok no problem, we charge it, check the battery and all shows it is good. but then the next morning when she leaves for school - the BATTERY IS DEAD again. So what did service do to cause this additional problem?! Worrying about a child so far away from home for college is hard enough, but now the additional worry of the truck not starting!! I am so beyond upset. It doesn't do any good calling, I get the same answer. We couldn't find the problem. It is worse than it was when we took it in. SO frustrated. Unless I can't get in at any other Ram dealer for service/recall, I will not choose this one again. Greg tried to be nice but couldn't deliver and didn't provide any type of solution for our problem. More