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Gettel Chrysler Jeep Dodge Ram - Service Center
Punta Gorda, FL
1,278 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,278 Reviews of Gettel Chrysler Jeep Dodge Ram - Service Center
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December 04, 2020
Vehicle purchased has computer issues. Vehicle computer restarted in an intersection and turned the engine off. I was able to coast through with momentum. Service department did what they could and I was restarted in an intersection and turned the engine off. I was able to coast through with momentum. Service department did what they could and I was told the computer restarting likely erased the error log. Every time I asked to speak with the General Manager, I was told he was at “another location.” Gettel has been unreliable and like they are trying to avoid any accountability. I do not feel safe in the vehicle Gettel sold me. More
by James M
Employees Worked With
Not Cherie
April 29, 2020
Always excellent service Took our Jeep Wrangler in for regular oil change and check up. John Merrill is always there promptly to assist us with our check in and check out. Cal Took our Jeep Wrangler in for regular oil change and check up. John Merrill is always there promptly to assist us with our check in and check out. Calls if service found any extras they thought were a good idea to have done while there i.e.: change the air filter which we had done. John went over the bill in detail. No surprises ever when we go with our two Jeep Wranglers. He's honest, upfront, professional asset to Gettel. We trust him. He's the best. Will continue to have our vehicles serviced at Gettel as long as John is still there. Thanks for hiring him!!!! More
by Rozhenn
Employees Worked With
John Merrill
February 10, 2020
Always a pleasure working with John Merrill! Thank you John Merrill for always taking care of our Jeep maintenance in a quick and professional manner. John always calls w/a quote before proceedin Thank you John Merrill for always taking care of our Jeep maintenance in a quick and professional manner. John always calls w/a quote before proceeding. Quote is really close too. He explains the bill as had a problem understanding the itemizations etc. as different from up north. We do appreciate you John and consider you as part of our family. You care. You are patient and knowledgeable and are not out there to rip off customers! So thanks a bunch to Gettel for hiring such a competent human being! Roz Hennessey More
by Rozhenn
Employees Worked With
John Merrill, Assist. Service Manager
August 17, 2019
Poor customer service Came to the dealership on a Saturday morning at 8:30 AM to get my truck detailed and running boards installed. 3.5 hours later still waiting. They sai Came to the dealership on a Saturday morning at 8:30 AM to get my truck detailed and running boards installed. 3.5 hours later still waiting. They said they could not locate the running boards for the first two hours. You would think they would have detailed the truck while searching for the part but they did nothing. Now I am waiting for the detail to be completed. I bought the truck new last week and they only had one key so I was supposed to get my second key today. LOL they said they lost the key as well. Never again will I buy a truck from this dealer. More
by sdrdirt
Employees Worked With
Jordan.
July 18, 2019
Sheer and total incompetence ! This is a two fold complaint about this dealer. First off, I purchased a used vehicle from this dealership during which time the salesman kept pushi ! This is a two fold complaint about this dealer. First off, I purchased a used vehicle from this dealership during which time the salesman kept pushing and pushing for me to lease a new dodge rather than purchase the vehicle I really wanted. Second, I added an extended warranty at the time of purchase therefore when I had an issue with a vibration/bouncing of my custom wheels, I decided to take it to the dealer's service department considering I had the warranty through them. I dropped off the vehicle on a Thursday and received a rental vehicle from the dealership. I received a call a couple days later with a request that I bring in the original wheels so that they can exclude (or not) the wheels as the issue. I brought in the wheels and two more days later, I get a call from Lisa, from their service department stating that two of the original tires are defective and that I should bring in two new tires, so I purchased two new tires when they could have easily used the spare as the fourth wheel just to perform the test, however they insisted on two new tires. I dropped off the new tires and I even asked Lisa if they inspected the custom tires for any issues which she stated they did and it did not appear that there was any issues with them. I then received a call one full week later indicating that the truck is running smoothly with the original wheels I dropped off. I intern take the custom wheels to a mom and pop tire shop and at first glance at the very first wheel they inspected, there was a very noticeable bubble in that particular tire which is what it turns out was causing the bouncing of the vehicle. I ended up spending a couple hundred dollars on two new tires and another nearly three hundred dollars for the one week rental and service fee for a total of about five hundred dollars down the drain because of their incompetence. I called the dealership to express my concern and received a call back from Ray the service manager who rather than admit fault, decide to try and make me believe that truck simply wasn't compatible with the new wheels which is ridiculous because when I originally installed the new wheels months ago and up until recently the truck was running smoothly with the wheels in question. I was considering this outfit when I needed to trade in the vehicle down the road but they have lost my respect and business. I do not recommend this dealership to any one. Thank you Gettel for wasting my money and very valuable time going back and forth resulting in a fruitless outcome. Horrible service! More
by Wojciech Leja
Employees Worked With
Lisa
March 18, 2019
Never again unless I'm desperate My daughter was home for spring break so we had a week window to get it fixed. We took the truck in on Tuesday (our scheduled appointment) and told th My daughter was home for spring break so we had a week window to get it fixed. We took the truck in on Tuesday (our scheduled appointment) and told them we had to have it back by Saturday. Air conditioning didn't work and we also asked to have them re-look at the recall of the radio that was causing problems that was supposedly fixed in December 2018. Of course, once they get in there other problems arise, which I can understand. BUT they had the car for four days with no luck fixing the radio. They knew we needed the truck to get back to school. You would think they would order another radio... but no.... they ran down the battery trying to fix it and now my daughter has NO radio and a blank screen. THIS WAS A RECALL. No hands free, no back up camera.... and she drives 9 hours to school. Response from dealer, sorry we couldn't fix it for you in time. so we have to leave with the problem not fixed. We get the truck home and get it washed. then go to start it up and the battery is dead. ok no problem, we charge it, check the battery and all shows it is good. but then the next morning when she leaves for school - the BATTERY IS DEAD again. So what did service do to cause this additional problem?! Worrying about a child so far away from home for college is hard enough, but now the additional worry of the truck not starting!! I am so beyond upset. It doesn't do any good calling, I get the same answer. We couldn't find the problem. It is worse than it was when we took it in. SO frustrated. Unless I can't get in at any other Ram dealer for service/recall, I will not choose this one again. Greg tried to be nice but couldn't deliver and didn't provide any type of solution for our problem. More
by upset mom
Employees Worked With
Greg - Service
October 19, 2018
Unbelievably rude Just wanted my extra key and gas that was promised. Two visits yesterday and have an appointment Tuesday. No gas, no key. Carol Greulich Parts Advisor Just wanted my extra key and gas that was promised. Two visits yesterday and have an appointment Tuesday. No gas, no key. Carol Greulich Parts Advisor, was AWeSome and the ONLy one to help me. Even with the guy co-workers interrupting us... try hiring folks like Carol the actually give a xxxx. Unbelievable is all I can say,, just wrong. I will Go elsewhere. Keep the gas! More
by Beast300
Employees Worked With
Carol
October 13, 2018
Scratched my car and NO APOLOGY!! This dealership has lousy management. I took my new car in for three items: a recall; warranty replacement of defective trim and scheduled service. Th This dealership has lousy management. I took my new car in for three items: a recall; warranty replacement of defective trim and scheduled service. They only did one of the recalls and forgot to do the service. So I left it another day. When I picked it up the second recall was still not done, they did the scheduled service. When I reached for the car door handle there was a big white scratch on my red handle. So back again to the service desk. The service agent said it was no big and said they could buff it out. So they took it back to the shop and said it would take ten minutes. A half our later they returned and said they needed to repaint the handle and that they would call me in a couple days to schedule. NO APOLOGY. Just blah mediocre “service”. There really is no service at Gettel. Just mediocre dull attitude. Management is responsible for everything. Obviously Gettel has lousy management to allow this level of mundane unintelligent mediocrity. More
by Rayja
Employees Worked With
Bob, , Cherie George
March 20, 2018
Service Advisor Jacob and Service Department suck!!! Bought a 2018 Jeep Cherokee Limited with ACTIVE DRIVE II so it could be towed behind motorhome. Noone during selling process told me I needed a $200 w Bought a 2018 Jeep Cherokee Limited with ACTIVE DRIVE II so it could be towed behind motorhome. Noone during selling process told me I needed a $200 wiring harness installed for another $275 to keep Jeep from "wobbling" back and forth while it was being towed. Overall, buying experience was good. Went to Gettel for 1st. LOF and tire rotation and after it was "allegedly" finished (tires were never rotated as I marked them before going for service) I threw Jacob, my 20-something sarcastic, trickster service writer under the bus to management for never coming to me after service was complete and then hiding my Jeep from plain view. Service Manager, who could care less about my complaints about Jacob, had Jeep brought back into shop and tires were then rotated. I WILL NEVER GO TO GETTEL JEEP IN PUNTA GORDA FOR ANYTHING! Have since gone to Douglas Jeep in Venice, FL to have the aforementioned wiring installed and based on this one experience with Douglas Jeep, they have got ALL my business in the future! Lastly, while at Douglas Jeep, I ran into several people who had BOUGHT their vehicles at Gettel but now go to Venice Jeep for any service requirements because of their disappointing experience(s) at GETTEL! More
by lenny450
Employees Worked With
Jacob, Service Advisor and Service Dept. Manager (unknown name)
May 03, 2017
Dodge Mfg. Issues with Dealership Issues I purchased my 2016 Dodge Journey SXT, on March 23, 2016 from a super nice salesman Tom Doyle. Then I went into the finance Mgr. to complete transact I purchased my 2016 Dodge Journey SXT, on March 23, 2016 from a super nice salesman Tom Doyle. Then I went into the finance Mgr. to complete transaction of the sale. When I asked finance mgr. (KIA trade-In), if we were ALL SQUARE, and I owe NOTHING to KIA?, he said oh sure.... you are all set. Well.... on July 6, 2016 I receive a notice from KIA that I owed $428.01 for "Disposition Fees", Naturally when I call Palm about the fees, they advise that they cannot help me. So I paid the $428.01. Then the real fun begins with the overall quality of my vehicle, & the feelings of the Service Mgr., never really believing me. 09-19-16 Gas light comes on and strong gas odors. Replaced Evaporative Canister Invoice # 43756 10-24-16 Again strong gas smell & Radio is cutting off/on, when applying the brakes. Small Evap Leak Stored Code. Told me they really found nothing wrong and or/no codes, etc. Invoice # 45224 10-31-16 Driver's Side Scuff Plate, just comes loose, and AGAIN STRONG GAS SMELLS. They claim no gas smell and replace scuff plate. Invoice # 45537 12-02-16 Yet AGAIN I take vehicle back for STRONG GAS SMELLS. Again they claim no gas smell, no codes. 01-19-17 Again STRONG GAS SMELLS, & Confirmed Gas Cap Light was on. 52030377-Ab CAP-FUEL FILLER replaced. Invoice # CHCS1978 05-03-16 I go in for a Tire Rotation, they show abnormal wear on right front tire, & they recommend an alignment, & inform me I will need to pay for an Alignment Evaluation. I say fine. I wait over one hour & they inform me they had rotated the tires, then he asks if I ever hit anything and/or anyone else ever drives my car?, (I'm the only driver, I've NEVER hit anything, I don't hit curbs as he suggested). He stated my ENGINE FRAME was out of ALIGNMENT. So he says we will do the alignment. Then I get a bill for $ 99.95! Wow! Invoice # CHCS30120. Aside from a few previous comments/jokes by the service mgr., like...."Are you sure you don't live next to a gas station?, that is probably why you smell gas?!", and you must TOP-OFF your car at the gas station, most people don't know how to fill-up their cars. As to the rather rude comments.... NO I don't live next to a gas station & secondly..... I'm a woman and not an idiot, I DO NOT TOP OFF my car at the gas station. I don't like my 2016 Dodge Journey SXT, and I feel very UNSAFE in it. I know this has happened over a years time, but today with the Engine Frame Alignment.... I've just come to the point of no return. More
by Reuger9
Employees Worked With
John Ditommaso, Kristie Wilkonson,
