Back

Gettel Chrysler Jeep Dodge Ram - Service Center

Punta Gorda, FL

4.4
1,280 Reviews

1,280 Reviews of Gettel Chrysler Jeep Dodge Ram - Service Center

Sort by
October 11, 2021

The service department’s customer service is horrible. Both Jordan and Shawn talk in circles, but don’t give any direct answers. I had an appointment scheduled for my car to get fixed on a Friday only t More

by Rcohenlcsw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department Jordan and Shawn , Cherie George
Oct 12, 2021 -

Gettel Chrysler Jeep Dodge Ram responded

We thank you for giving us the opportunity to service your vehicle. Your comments are very important to us and have been sent to our executive management team.

April 23, 2021

I cannot recall a Service Dept Manager ever being as professional, respectful, and knowledgable as Doug Cade. Over the years I have owned American, as well as, foreign made vehicles from mid-range to l More

by kathleen2212
Recommend Dealer
Yes
Employees Worked With
Doug Cade
Apr 24, 2021 -

Gettel Chrysler Jeep Dodge Ram responded

Kathleen, we thank you for taking the time to write about your experience with our service manager, Doug Cade. We are glad to hear that good customer service was provided. We hope all has been resolved with your daughter's Wrangler.

December 04, 2020

Vehicle purchased has computer issues. Vehicle computer restarted in an intersection and turned the engine off. I was able to coast through with momentum. Service department did what they could and I was More

by James M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not Cherie
Dec 04, 2020 -

Gettel Chrysler Jeep Dodge Ram responded

James, we thank you for selecting us for the purchase of your new vehicle and for taking the time to review your experience with us. We -certainly appreciate your concerns. Unfortunately without your full name or the VIN number of your vehicle, we are unable to research your concerns. If you see this response, please email customer relations at cgeorge@gettel.com so that we can help resolve.

April 29, 2020

Always excellent service Took our Jeep Wrangler in for regular oil change and check up. John Merrill is always there promptly to assist us with our check in and check out. Cal More

by Rozhenn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Merrill
Jun 03, 2020 -

Gettel Chrysler Jeep Dodge Ram responded

Thank you for your loyal business and taking the time to write about your experiences in our service department. You kind words for our associate, John are very much appreciated. Thank you for being a part of the Gettel family.

February 10, 2020

Always a pleasure working with John Merrill! Thank you John Merrill for always taking care of our Jeep maintenance in a quick and professional manner. John always calls w/a quote before proceedin More

by Rozhenn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Merrill, Assist. Service Manager
Feb 12, 2020 -

Gettel Chrysler Jeep Dodge Ram responded

Rozhenn, thank you for your loyal business and very kind words for our associate, John. We appreciate you.

August 17, 2019

Poor customer service Came to the dealership on a Saturday morning at 8:30 AM to get my truck detailed and running boards installed. 3.5 hours later still waiting. They sai More

by sdrdirt
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jordan.
July 18, 2019

Sheer and total incompetence ! This is a two fold complaint about this dealer. First off, I purchased a used vehicle from this dealership during which time the salesman kept pushi More

by Wojciech Leja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lisa
March 18, 2019

Never again unless I'm desperate My daughter was home for spring break so we had a week window to get it fixed. We took the truck in on Tuesday (our scheduled appointment) and told th More

by upset mom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg - Service
Apr 01, 2019 -

Gettel Chrysler Jeep Dodge Ram responded

We thank you for your service business and taking the time to write about your experience. Your comments are very much appreciated and will be shared with our executive management team. We never want to lose a customer.

October 19, 2018

Unbelievably rude Just wanted my extra key and gas that was promised. Two visits yesterday and have an appointment Tuesday. No gas, no key. Carol Greulich Parts Advisor More

by Beast300
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Carol
October 13, 2018

Scratched my car and NO APOLOGY!! This dealership has lousy management. I took my new car in for three items: a recall; warranty replacement of defective trim and scheduled service. Th More

by Rayja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob, , Cherie George
...
127