Gettel Chrysler Jeep Dodge Ram - Service Center

After waiting for 2 1/2 hours for a scheduled oil change and to check for a noise under the hood, I had to ask about the noise. I was told it wasn’t the belt and you would have to do a $190 diagnostic test and to check for a noise under the hood, I had to ask about the noise. I was told it wasn’t the belt and you would have to do a $190 diagnostic test to see what it was. The tech thought it might be the water pump. I asked if I could drive to Orlando and another advisor suggested no. I was sent on my way without asking for another appointment. And having been here 3 or 4 times was never offered a complimentary free car wash which was advertised in the waiting area. Got the water pump replaced at Tires Choice and didn’t have to pay a $190 diagnostic fee. Raymond Majzel More

The dealership was super fantastic awesome to work with Very convenient location and clean Very nice team especially Jake He was very informative, client service oriented, made me feel valued and very help Very convenient location and clean Very nice team especially Jake He was very informative, client service oriented, made me feel valued and very helpful More

Ricky is alway great. Very knowledgeable and take the time to explain in detail what is going on with your vehicle Very knowledgeable and take the time to explain in detail what is going on with your vehicle More

I was met by a service rep, Tracey. No wait, no hassle, professional and very upbeat . I left my car with no concerns. She followed up as promised and I was kept informed as to what w No wait, no hassle, professional and very upbeat . I left my car with no concerns. She followed up as promised and I was kept informed as to what was happening More

Ran into complications on my repairs. Complication was not the result of the repair but could have been discovered during first or second visit. That said, Service personnel were friend Complication was not the result of the repair but could have been discovered during first or second visit. That said, Service personnel were friendly and professional and management involvement ensured I didn't incur any further expense. These days integrity counts so I'm good. One suggestion for the shop; there seems to be a drop out in followup should a service tech (that is assigned to you) leaves while you are waiting on a part. More

Always a positive experience. Great customer service every time. The process was easy and I was kept well informed. Thank you! Great customer service every time. The process was easy and I was kept well informed. Thank you! More

When I called I was told the part I needed was in stock, then after dropping off car I was told they needed to order the part? The next day I called 6 times to see when car would be ready,noone answered then after dropping off car I was told they needed to order the part? The next day I called 6 times to see when car would be ready,noone answered my calls, I left 6 messesages and no response until the car was ready.................................................................................................................................................................................................................? More

Very friendly and professional. I went for an oil change and they were nice enough to inform me that I will be needing new tires very soon, I was even given a quote. I went for an oil change and they were nice enough to inform me that I will be needing new tires very soon, I was even given a quote. More

still waiting to here from someone about my ordered parts . why make a appointment ?? if no one knows what is going on . why make a appointment ?? if no one knows what is going on More

Very xxxx poor communication with the business manager after the sale. I needed a new temporary license for the new Jeep that purchased from them because the first temporary license was going to expire b after the sale. I needed a new temporary license for the new Jeep that purchased from them because the first temporary license was going to expire before my new license would arrive. After making several phone calls, I finally received a call back from Mark. I told him the situation and that I was coming to town the following day. He told me to get contact David when I arrived and he would be able to get me a new temp license plate right away. I showed up and talked to the receptionist and told her who I was and needed to talk with David about getting a new temp license plate. She went to his office and came back and told me that he was busy and I would be awhile before he could help me. I went back 25 minutes later to the receptionist, she goes to Davids office. This time I could see that David didn't have anyone in the office with him. She came back and told me that David was still busy and to come back later and that the store was open until 7:00, or that I could come back the next day. I told her that I live an hour away and wanted to talk to Mark this time. So Mark goes into Davids office and within 5 minutes David was able to get me a new temp license plate. I'm not sure why David thought the his time was more valuable then mine. My next vehicle purchase will be with a company that appreciates their customers after the purchase. More