Gettel Chrysler Jeep Dodge Ram - Service Center

Worst experience ever! !! Had appt at 8:30am and came back to pick up at 2:40pm and it was not ready - All it was in for was a Re-Balance of tires from Rotating and Balance !! Had appt at 8:30am and came back to pick up at 2:40pm and it was not ready - All it was in for was a Re-Balance of tires from Rotating and Balance the week before! I was told they are on the last tire and over an hour later it still was not done, and for them to come tell me that they CANNOT Balance my tires !!!??? Supposably they were Balanced last week??? So I would say that's pretty BAD Mechanics/Service guys at Gettle!!! It was simply a very bad experience and incompetence all the way around at Gettle Dodge!!! So I left there with Unbalanced Tires and NO Rotation!!! Oh yea, one last thing, they tried to give me my truck back completely muddy!!! Like someone went mudding in my truck all day!!!??? And because of all this fiasco, I was told I could get my next Oil Change, Tire Rotation and a Full Detail for FREE. I really hope Gettle Dodge lives up to this promise!!! But really most importantly, the Mechanics need to get trained, or some better QC on the repairs I had prior to the attempted Re-Balance!!! I was there for the Re-Balance because they didn't do their job right the first time. I really hope management see's this message. More

I like the coffee and snacks while you wait. However, the oil change and tire rotation took over 2 hours. I do have to compliment Phil who was my service representative for knocking off $10 f However, the oil change and tire rotation took over 2 hours. I do have to compliment Phil who was my service representative for knocking off $10 for the extended wait, but it wasn't worth my time. More

Professional and friendly staff. Service was efficiently completed and an explanation was provided of what was found and the tasks that were completed. Service was efficiently completed and an explanation was provided of what was found and the tasks that were completed. More

Our service writer was very good and polite, and really took care of my car. I feel pleased that I took it there. took care of my car. I feel pleased that I took it there. More

Drop truck off for recall Claim got it back all muddy. 3000 miles on this truck and has never seen mud. Manager went and had it washed. Got it back the same condition. 3000 miles on this truck and has never seen mud. Manager went and had it washed. Got it back the same condition. More

Great job, everyone knew what they were doing. Barely any wait time and very quick service Barely any wait time and very quick service More

From drop off of jeep thru pick up the quality of service and care of employees was above and beyond. Was a complex problem that did require extra time . Dinah kept me well informed. and care of employees was above and beyond. Was a complex problem that did require extra time . Dinah kept me well informed. More

Friendly staff. So far so good with getting my truck in for servicing and out on time. No complaints as of yet. So far so good with getting my truck in for servicing and out on time. No complaints as of yet. More

We thoroughly enjoyed our service from Wendy. She's truly an asset at your dealership She's truly an asset at your dealership More

My part was on back order. It isn’t able to even be ordered. What am I supposed to do? It isn’t able to even be ordered. What am I supposed to do? More