Gettel Chrysler Jeep Dodge Ram - Service Center

First of all, you sold me a lemon vehicle on August 10, 2022, when the emergency brake did not work, and your dealership wanted to charge $660.00 to fix it. You also stated in your carfax that this vehicle 2022, when the emergency brake did not work, and your dealership wanted to charge $660.00 to fix it. You also stated in your carfax that this vehicle had maintenance done on it for the following: Oil and filter changed, front and rear brake pads replaced, front brake rotors replaced on July 8, 2022. I have had this vehicle barley over a year when I brought it in because the tire pressure light would not go off even when I put air in the tires, I also wanted new windshield wipers placed on the vehicle, check all my fluids and have the driver front tire looked at because it had a burning smell. To my surprise I get call Nick Conti, saying I have an oil leak, coolant leak, and transmission leak (which on the maintenance sheet he states that I knew it was leaking, this is not true). I never detected any of these leaks, why were they not detected in the initial maintenance of the vehicle? Why did I have to pay $1,394.52 on brake parts when the brakes were fixed in August 2022. I am truly not a satisfied customer; I believe that I was taken advantage of, and I will be sending a letter to your main office along with a copy of the CARFAX document I was initially given upon the purchase and send them a copy of my most recent repair sheet I was given with all the deficiencies supposedly found, this is not right. I turned my vehicle in on August 25, 2023, and did not receive it back until September 18, 2023, and I was not even asked if I needed a loaner vehicle. Now I have to bring it back again because the air pressure light is still coming on and the transmission is sticking while in drive. I have two other vehicles that are serviced by the Gettel chain (Toyota and Lincoln), and this dealership is the worst that I have ever delt with, I will not have my friends or family deal with this dealership. Bottom line I want my vehicle fixed like correctly. I probably won't receive any feedback from this survey, because I did not when I expressed my concerns when I found out that you sold me a vehicle with no emergency brakes, which I never heard of coming from a dealership. More

great helpful staff members who go out of their to help and assist us customers and assist us customers More

Oil usage display not reset to 100. Seats not returned to previous settings. Could not reset oil myself Seats not returned to previous settings. Could not reset oil myself More

Amazing group of people, they really take care of you! !! Would never go any where else!! !! Would never go any where else!! More

Great service. Everything completed in a timely manner. Friendly service staff. Big improvement over past service. Everything completed in a timely manner. Friendly service staff. Big improvement over past service. More

Greeted upon arrival. My service advisor did a great job explaining everything and keeping me updated. When work went longer than expected they provided a free Uber. Appre My service advisor did a great job explaining everything and keeping me updated. When work went longer than expected they provided a free Uber. Appreciate the team at Gettel! More

Service center communications are lacking. Car Sat for Week. Could not drive it safely due to shifting out of drive and stopping on road way. They said they would fit it in between other vehic Car Sat for Week. Could not drive it safely due to shifting out of drive and stopping on road way. They said they would fit it in between other vehicles in service but never did. Even called to remind me of an appointment to drop it off when car had been sitting on their lot for a week. I have owned 3 Jeep products. Quality and service is not there. More

Didn’t have oil to change the oil in my car and had to wait 3 hour for them to change the oil on my car and they didn’t even check the tire pressures on my car didn’t Preform a inspection on my car wait 3 hour for them to change the oil on my car and they didn’t even check the tire pressures on my car didn’t Preform a inspection on my car More

Everyone at the dealership was so courteous, friendly and professional. Phillip my service coordinator was conscientious and gave me updates often. Phil my technician was so thorough. He provided a video professional. Phillip my service coordinator was conscientious and gave me updates often. Phil my technician was so thorough. He provided a video of the inspection and service performed. I was so impressed with both Phillip and Phil. Both of them went above and beyond to ensure my service appointment was fantastic. More

We had a tire blow out two days before Hurricane Idalia. We had our car towed to Gettel from Englewood because Gettel had a master lock for our tires and our lock had disappeared. Because they were in the We had our car towed to Gettel from Englewood because Gettel had a master lock for our tires and our lock had disappeared. Because they were in the track of the oncoming storm they were closing at 1:00 pm but they managed to get a new set of tires on our car before they closed. We had bought our car in Venice but they were unable to help us so we appreciated Gettel going above and beyond. More