Gettel Chrysler Jeep Dodge Ram - Service Center

I turned in my new 2023 Jeep Wrangler with 13K miles for service because it was over heating. The Drive Lane Manager Jake Wyatt did not provide me with the appropriate rental or service. My Jeep is going to service because it was over heating. The Drive Lane Manager Jake Wyatt did not provide me with the appropriate rental or service. My Jeep is going to be in the shop for days and I will not have a vehicle because they do not have the staff to run the shop. This is not what a customer should be hearing at a Jeep Dealer. The sad part is there were a few of us in the shop that morning with the same issue. They do not have an issue selling you a 70K vehicle claiming that it has 3 years 36, 000 miles warranty. "Any issue, you bring right here, and we will take care of it" But when you take the vehicle in for service, they treat you like garbage. According to Jake, it is their policy. I purchased 2 vehicles from Gettel in 2023 and my wife wanted to purchase a new Jeep Wagoneer this year. I will never return to service my vehicles or purchase a new vehicle from Gettel. They should be ashamed. More

Courteous, understood situation and found options for resolution. Customer rep did everything to assist me with my situation. The rep has been there just a few days. Keep him. He is a model for others. resolution. Customer rep did everything to assist me with my situation. The rep has been there just a few days. Keep him. He is a model for others. More

I booked an appointment with gettle dodge for service 2 weeks in advance for an oil change and AC recharge. Brought my car in first thing in the morning on my appointment date. Dropped it off was supposed weeks in advance for an oil change and AC recharge. Brought my car in first thing in the morning on my appointment date. Dropped it off was supposed to get a phone call and receive updates on my service. Didn't get anything. No call or no text so at 3 pm I decided to call and was told they will call me back. Mind you they close at 530. Waited until 430 and still nothing so i call again to get a status on my car. Come to find out they didn't even look at my car and nothing was done. My vehicle was there over 8 hours just sitting there.. I needed my car the next day to go to work so i couldnt leave it there. What's the point on even scheduling an appointment if they won't even look at my car? So I go back and picked my car up at 5pm. Tracy, the one who was in charge of all this seemed rushed to leave when i came back. I was told I would get a phone call to reschedule. 1 week later and still haven't heard from them.. very poor customer service. More