Gettel Chrysler Jeep Dodge Ram - Service Center

Gettel dropped the ball on this one. Big time communication error on Gettel service dept. was told my Ram Diesel needed a recall on a high pressure fuel pump and an appointment was set Big time communication error on Gettel service dept. was told my Ram Diesel needed a recall on a high pressure fuel pump and an appointment was set. After bringing the vehicle in and waiting for about 45 minutes Found out that there is no recall at this time but in the future there will be one. What a cluster f- —k. 45 mile round trip and a waste of my time. Service schedulers need to be on top of there game. Up till this point I had been very happy with Gettel Service Dept. and all work done. More

Great customer service on time and seemed knowledgeable Would highly recommend your dealership Just wish she had some decent high-end jeep grand Cherokee’s in stock like the summit reserve Would highly recommend your dealership Just wish she had some decent high-end jeep grand Cherokee’s in stock like the summit reserve More

Joshua Maine is a great asset to the dealership. After coming in with unpleasant emotions because of a 6 hour mix up, he put me more at ease. He's a great conversationalist and wants to do right for After coming in with unpleasant emotions because of a 6 hour mix up, he put me more at ease. He's a great conversationalist and wants to do right for his customers. He definitely went above and beyond. Even though we know we are just a number, he does not make us feel that way. More

Gettel has always done a great job servicing my vehicles and for the most part are competitive with the local independent shops. and for the most part are competitive with the local independent shops. More

Great job fast service and nice person to talk to………. . glad we chose Gettel . 👍🏻 Great job . glad we chose Gettel . 👍🏻 Great job More

Customer service is top notch. All the service reps are courteous and attentive.you feel welcomed as soon as you pull your car up to the service port. All the service reps are courteous and attentive.you feel welcomed as soon as you pull your car up to the service port. More

The dealership estimates the tiMe of repairs pretty accurately. Chuck was very helpful but I have noticed it appears there is high turnover and sometimes the service isn’t as attentive as Chucks. accurately. Chuck was very helpful but I have noticed it appears there is high turnover and sometimes the service isn’t as attentive as Chucks. More

The staff is professional and polite. Where I have an issue is that we were sold a Jeep Liberty with a safety violation as far as I am concerned. Come to find out the parking/emergency Where I have an issue is that we were sold a Jeep Liberty with a safety violation as far as I am concerned. Come to find out the parking/emergency brake is not functioning, if you put the vehicle in reverse or drive and pull the parking brake the vehicle still rolls. If I was told that at sale then I had a decision to buy or walk, but I feel that option was taken away. I was told that the parking brake is not part of your maintenance when the vehicle is looked over in preparation to sale. I am sorry to me this is safety issue that should not have been or ever be looked over, it might seem a big deal to most, but it called an emergency brake for a reason and I should not have to pay over $600.00 to have it fixed when it should be part of the original check up. I can’t express it enough SAFETY for your customers assurance that you have done everything with their best interest and security in mind. Wouldn’t you want the same for you and your family. Understand as is vehicle, but that never should be an issue coming from a big and popular dealership as yourself. To me it cheapens your credibility and word of mouth if powerful, along with media and posted surveys. More

From the time I arrived to the time I left everything was perfect. Fast service perfect. Fast service More

Recall stuff has been on recall for over a year now. A little too long to wait.. A little too long to wait.. More