Gettel Toyota Gainesville

I have been trying for over three weeks to get assistance with refunding my GAP policy and extended computer warranty on a vehicle I traded in. During this time, the experience has been extremely frustrating with refunding my GAP policy and extended computer warranty on a vehicle I traded in. During this time, the experience has been extremely frustrating. I’ve been hung up on, treated rudely, and my calls and emails have gone unanswered. When I call the main line, I get placed on hold for long periods of time only to be disconnected. Johnathan in Finance informed me that I do not qualify for a GAP or extended warranty refund due to mileage on my 2023 Highlander. This is simply inaccurate. GAP refunds are based on the term of the finance contract, not mileage, and the computer warranty is based on time, not miles driven. Despite pointing this out, they have refused to help me with getting the cancellation and refund processed. This is not the level of service anyone should expect, especially from a Toyota dealership. Customer service and respect for customers are clearly not a priority here. It was much better when this location operated as Gatorland Toyota. I’ve been a lifelong Toyota owner, but because of this experience, I will never do business with Gettel Toyota again and cannot recommend them to anyone who values honest treatment and customer service. More

Buck helped my wife and I purchase our first vehicle. He was super laid back and made us feel less stressed. He was very thorough, helpful, and kind. We’ve encountered car salesman in the past who don’t He was super laid back and made us feel less stressed. He was very thorough, helpful, and kind. We’ve encountered car salesman in the past who don’t care about the customer, they only care about the sale. Buck was the exact opposite. He wants to help you, and we could feel that. 10/10 More

Lied to my son (a student there) and told him that the only battery in stock was the most expensive battery they have ($380 installed). I called the parts department myself and plenty other $150 options only battery in stock was the most expensive battery they have ($380 installed). I called the parts department myself and plenty other $150 options available. After installation service advisor wanted to play hero and offered a $40 discount. Service Manager was apologetic and offered for us to take the car back and install a less expensive battery and refund the difference. If the service advisor is flat out lying to you, service manager should have offered something more than wasting more of my son's time and restored trust in their services. Probably last time we do business there. More

We brought a car with cash and they could not even help me get other key for my 2023 really. I think that says a lot about you treat your cash customers. Plus my car did not a a book in it and was told my me get other key for my 2023 really. I think that says a lot about you treat your cash customers. Plus my car did not a a book in it and was told my my sales lady she oder it but I have not heard anything from her and it's going on 2 weeks . And she said she was going to see what she can do to get me a other key have not heard anything about that either. So it will be hard for me to tell anyone to come to your busy. Thank you Ms.sharese conney More

dan maher was excellent even came in on his day off to finish the deal finish the deal More

Mr. Dabari Destine was by far the best sales person I have ever had the pleasure of working with! He went above and beyond from start to finish.. He is a huge asset for Gatorland Toyota, and should be r have ever had the pleasure of working with! He went above and beyond from start to finish.. He is a huge asset for Gatorland Toyota, and should be recognized and rewarded for his hard work, expertise, and attention to detail! More

Easy to work with. No hidden agenda they sell cars customers buy them. Wish I would’ve gotten the service deal in writing before sitting in front of the finance manager No hidden agenda they sell cars customers buy them. Wish I would’ve gotten the service deal in writing before sitting in front of the finance manager but that’s what you get for not securing the details More

Mr Danny helped me and my family with my new car a lot. I had to go to college and I needed a new vehicle and Mr Danny helped me and gave me a great deal I had to go to college and I needed a new vehicle and Mr Danny helped me and gave me a great deal More

I am very pleased with my service today. The buying process was easy and stress free. I can’t thank Rob Davis and Danny Klein enough for making this process easy. Gatorland has a wonderful t The buying process was easy and stress free. I can’t thank Rob Davis and Danny Klein enough for making this process easy. Gatorland has a wonderful team. We will be back to buy my husband a truck. I will tell others too. More

My review of Gainesville Toyota was a very great one. Justin was very helpful, friendly,and professional. Justin was very helpful, friendly,and professional. More