Gettel Toyota Gainesville

Shad is very good I am only rating the service department. They do a wonderful job servicing my RAV4. Not so much for the sales department. I leased a car that is too I am only rating the service department. They do a wonderful job servicing my RAV4. Not so much for the sales department. I leased a car that is too large and tried to give it back Brent the sales person would not. More

Trade in and purchase of new car Good experience with prior to visit contact by sales person. Excellent onsite experience. Car ready to test drive. Good one to one discussion No hig Good experience with prior to visit contact by sales person. Excellent onsite experience. Car ready to test drive. Good one to one discussion No high pressure. More

Simple and easy This has been the best and easiest dealership that I’ve ever worked with. Amazing staff and very knowledgeable. My sales lady worked hard to get me in This has been the best and easiest dealership that I’ve ever worked with. Amazing staff and very knowledgeable. My sales lady worked hard to get me in the car I wanted and got me out of a lot of negative equity. More

Prompt service I arrived at the dealership at my appointment time. I was waited on immediately and only waited 35 minutes and my car was ready for me. I arrived at the dealership at my appointment time. I was waited on immediately and only waited 35 minutes and my car was ready for me. More

Terrible customer service at top management levels I have never felt the need to write a review on a business. But I feel I should warn others about this dealership. Both their Service Manager and Gen I have never felt the need to write a review on a business. But I feel I should warn others about this dealership. Both their Service Manager and General Manager have been exceedingly rude, unhelpful, and the general manager even promised he would cover an extended warranty-then never got back to me about it. When I called 2 weeks later, he had changed his mind, but not bothered to inform me. I had to contact the National Toyota Office to get him to even Answer my calls (I’m in another state). I’m continuing contact with Toyota hoping with their assistance I can obtain a resolution to the problem. They suggested I contact Gatorland’s customer relations person. When I finally got a return call from her, before I even spoke about the problem, she said “I can’t go against my boss!” She even claimed she knew engine mechanics, and told me the other dealership involved must be lying. I asked her if she is a mechanic-or has even changed oil on a vehicle, and she had to admit she has no mechanical training. I told her the other dealership gains nothing by lying-but Gatorland does. BEWARE of this dealership! More

poor customer service and community Stay away from this place customer service is a joke and so is the transparency of the paper work for finance I won't even go back for the free oil Stay away from this place customer service is a joke and so is the transparency of the paper work for finance I won't even go back for the free oil changes I suggest going anywhere but gatorland toyota or any gettel owned dealership More

Service Report The technician was able to solve the windshield wiper problem on my RAV 4 This was a difficult fault and took some time to locate and solve it The technician was able to solve the windshield wiper problem on my RAV 4 This was a difficult fault and took some time to locate and solve it More

Excellent Service!! I was very impressed with how quickly they finished servicing my vehicle! They were professional and polite😊I highly recommend them! Thanks for the e I was very impressed with how quickly they finished servicing my vehicle! They were professional and polite😊I highly recommend them! Thanks for the excellent experience More

Excellent service I took my car for second servicing. Although I was given a certain day and time, in their system is was listed for a different day.However, Ms . Mu I took my car for second servicing. Although I was given a certain day and time, in their system is was listed for a different day.However, Ms . Mullins was able get me in and take care of my car servicing. I also appreciate Earl for dropping me at home and calling to schedule my pick up from my home when my car was ready . More

Additional customer service training Nancy Voss would benefit from additional customer service training. She received information from the tech, but did not call or page me. I did not lea Nancy Voss would benefit from additional customer service training. She received information from the tech, but did not call or page me. I did not leave the area. I waited awhile until I took it upon myself to inquire about the status of my car. She said, " He said you need a battery, but he's waiting for me." Isaid you didn't call or page me. More