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Gettel Toyota Gainesville - Service Center

Gainesville, FL

4.6
2,713 Reviews
Call Service Center (352) 224-3400

2,713 Reviews of Gettel Toyota Gainesville - Service Center

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March 05, 2024

Always Good He always kind and courteous and keeps me informed, he takes care of his customers. More

by BARBARASCEALS
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ian Roberts
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Mar 05, 2024 -

Gettel Toyota Gainesville responded

Thank you for your positive feedback! We're delighted you had a great experience with our team member. We prioritize providing excellent customer service and are glad we met your expectations.

March 04, 2024

Professional all the way thru the process - the deer collision is repaired thanks John Great job guys More

by pamela.morrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Ramsby, John O'Halloran
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Mar 04, 2024 -

Gettel Toyota Gainesville responded

Thank you for your review! We are glad John and our team provided professional service throughout the repair process. Thank you for choosing Gatorland Collision Center!

March 04, 2024

Excellent customer service through the entire service process. The check-in was quick and efficient. Everyone was professional and friendly. The facility was exceptionally clean. This was my first visit More

by major_wench
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ariana Jordan
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Mar 04, 2024 -

Gettel Toyota Gainesville responded

Thank you for your review! We're happy you had an excellent experience with us during your first visit. We're glad the check-in process was quick and efficient, and everyone was professional and friendly. Ariana and our team strive to provide thorough explanations and ensure your satisfaction, and we're glad that your vehicle warranties were explained to you and that your charges were covered. We look forward to serving you again!

March 03, 2024

Excellent customer service very satisfied Excellent customer service very satisfied very professional I bring all four of my family cars to you guys and highly recommend the family and friends More

by JFW
Recommend Dealer
Yes
Employees Worked With
Shad
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Mar 04, 2024 -

Gettel Toyota Gainesville responded

Thank you for your kind words and for choosing us to service all four of your family cars! We're happy you're satisfied with our customer service and that you would highly recommend us to your family and friends. We look forward to continuing to provide you with excellent service.

March 02, 2024

Very happy with the service. Easy to schedule. Nancy Voss and the service team are excellent. Waiting area is comfortable, clean and pleasant. Enjoyed the coffee and even ate More

by Jerryk2209
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Voss
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Mar 04, 2024 -

Gettel Toyota Gainesville responded

Thank you for your feedback! We're happy you had a great experience with us. Nancy and our service team work hard to provide excellent service, and we're glad that you found scheduling easy and the waiting area comfortable. We're also pleased you enjoyed the coffee and doughnut.

March 01, 2024

First service call for this 2023 RAV4. Took only one hour. Received video of the routine service. Everyone pleasant and helpful. More

by BILLREID
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Byard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2024 -

Gettel Toyota Gainesville responded

Thank you for choosing us for your first service for your RAV4! We're glad your service was completed efficiently!

February 29, 2024

Very helpful and professional It showed flexibility and support with my circumstances. I am very satisfied with the person assisting me. More

by mbc
Recommend Dealer
Yes
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Feb 29, 2024 -

Gettel Toyota Gainesville responded

We're happy our team at Gatorland Toyota was helpful, professional, and flexible, providing support that met your circumstances. Customer satisfaction is our top priority, and we're delighted you had a positive experience with us. Please don't hesitate to reach out if we can assist you with anything else. Thank you for choosing Gatorland Toyota!

February 29, 2024

A little overpriced for the services. Labor rates are terrible. Nancy Voss however was excellent More

by stjohnbaptiste24
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Voss
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Feb 29, 2024 -

Gettel Toyota Gainesville responded

We appreciate your feedback about the pricing of our services and the labor rates. We strive to offer competitive pricing while maintaining the quality of our services. It's great Nancy provided excellent service. Thank you for choosing Gatorland Toyota!

February 29, 2024

Awesome Nancy Voss. She is a special gift to Gatorland Toyota. I enjoy coming here to pressure wash my car. More

by oraside24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Voss
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Feb 29, 2024 -

Gettel Toyota Gainesville responded

We're happy Nancy made your experience enjoyable. Thank you for your kind words, and we'll pass along your appreciation to Nancy.

February 29, 2024

Cost too much money for sample things. And the wait is really long....those are the two things that bother me most about you. More

by clintoncarroll06924
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Miles
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Wilcox
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nancy Voss, Heather Bennett, Ronnie Rogers, Michael Cooney, Anthony McCray, Eric Palmer
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Feb 29, 2024 -

Gettel Toyota Gainesville responded

We are sorry to hear that you're unhappy with the cost of our services and the wait times. We strive to provide value and efficiency to our customers, and it's disappointing we didn't meet your expectations in these areas. Your feedback is important to us, and we will use it to improve our services. We appreciate your business!

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