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Gettel Toyota Gainesville - Service Center

Gainesville, FL

4.6
2,713 Reviews

2,713 Reviews of Gettel Toyota Gainesville - Service Center

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January 18, 2024

It is always a great experience with Nancy and the service department. Everything was done that we wanted. More

by us4stars
Recommend Dealer
Yes
Employees Worked With
Nancy Voss
Jan 18, 2024 -

Gettel Toyota Gainesville responded

Thank you for your positive feedback! We're happy you always have a great experience with Nancy and the service department. It's fantastic that everything was done to your satisfaction. We appreciate your continued trust in us. We look forward to serving you again.

January 18, 2024

Ian Roberts is an excellent service advisor. He's the main reason that I give the service a five More

by myway.1961
Recommend Dealer
Yes
Employees Worked With
Ian Roberts
Jan 18, 2024 -

Gettel Toyota Gainesville responded

Thank you for your positive feedback! We're delighted to hear that Ian has provided you with excellent service, and we appreciate your acknowledgment of his role as a key reason for your five-star rating. We value your satisfaction and look forward to continuing to provide you with excellent service.

January 18, 2024

Good communication. They were helpful. They did not mess up my truck. Why do you care so much about these reviews? More

by JEBMJUSTICE
Recommend Dealer
Yes
Employees Worked With
Ariana Jordan, Ariana Jordan
Jan 18, 2024 -

Gettel Toyota Gainesville responded

Thank you for your positive feedback! We're glad you had good communication and helpful service and that your truck was handled without issues. Customer feedback is valuable as it helps us understand what we're doing well and where to improve. We genuinely care about providing the best possible service to our customers. If you have any further comments or if there's anything else we can assist you with, please feel free to reach out. We appreciate your business and look forward to serving you again.

January 18, 2024

When Ieft my service appointment on Tuesday, the 'Maintenance' message is still showing whenever I start the car. Other than that, everything has been great with Gatorland! More

by timmschoenborn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Miles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nancy Voss
Jan 18, 2024 -

Gettel Toyota Gainesville responded

Thank you for bringing this to our attention, and we apologize for any inconvenience. We appreciate your positive feedback about your experience with Gatorland overall. Regarding the 'Maintenance' message, we understand the importance of resolving this issue promptly. Please contact our service director, Jon Dansby, directly at Jdansby@gettel.com, and we will address and rectify the situation. Thank you for choosing Gatorland, and we look forward to resolving this matter for you.

January 17, 2024

Swift and helpful service with a smile. A reassuring experience to assist in the maintenance of my car. More

by Billiardsbrain
Recommend Dealer
Yes
Employees Worked With
Iliana
Jan 17, 2024 -

Gettel Toyota Gainesville responded

Thank you for your positive feedback! We're happy you experienced swift and helpful service with a smile. We appreciate your kind words. We look forward to serving you again.

January 17, 2024

Nancy was a fantastic service person. The work has proven superior. Thanks. The Uber for breakfast was a nice addition. More

by R.ROMANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Voss
Jan 17, 2024 -

Gettel Toyota Gainesville responded

Thank you for your excellent feedback! We're pleased Nancy provided fantastic service and that the work performed was of superior quality. We're also glad you appreciated the added convenience of the Uber for breakfast. Your satisfaction is our priority, and we look forward to providing you with excellent service.

January 17, 2024

The staff is always friendly and knowledgeable. They make the process easy and smooth. Excellent service. More

by iheysel
Recommend Dealer
Yes
Employees Worked With
Ian
Jan 17, 2024 -

Gettel Toyota Gainesville responded

Thank you for your positive feedback! We're glad our staff is always friendly and knowledgeable, making the process easy and smooth. Providing excellent service is our priority, and we appreciate your kind words. We look forward to continuing to provide you with top-notch service.

January 17, 2024

They have done all my maintenance since I purchased it there and have kept it running efficiently More

by glendaharper52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Valentine
Jan 17, 2024 -

Gettel Toyota Gainesville responded

Thank you for your loyalty and trust in allowing us to handle all your maintenance needs since your purchase. We're pleased your vehicle has been running efficiently under our care. Your satisfaction is important to us, and we look forward to continuing to provide you with excellent service. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out.

January 16, 2024

There's a reason I keep coming back, Shad and the rest of the team are always quite the pleasure to work with. More

by NIGELNOWLIN94
Recommend Dealer
Yes
Employees Worked With
Shad Buchanan
Jan 16, 2024 -

Gettel Toyota Gainesville responded

Thank you for your loyalty and kind words! We're thrilled to hear that Shad and the rest of our team have consistently provided you with a pleasurable experience, making you choose to come back. Your satisfaction and trust mean a lot to us, and we appreciate your continued support.

January 16, 2024

Went well I don't have anything to add The service is great, but this text is annoying More

by jamison.patti
Recommend Dealer
Yes
Employees Worked With
Brett Valentine, Brett Valentine
Jan 16, 2024 -

Gettel Toyota Gainesville responded

Thank you for your feedback, and we appreciate your positive comments about the service. We apologize if the text is causing any inconvenience. We value your input and are here to assist you. Thank you for choosing Gatorland Toyota!

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