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Gettel Toyota Gainesville - Service Center

Gainesville, FL

4.6
2,713 Reviews

2,713 Reviews of Gettel Toyota Gainesville - Service Center

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January 16, 2024

Very helpful Very knowledgeable. Kept me updated to everything. Very very very very very helpful More

by jmn
Recommend Dealer
Yes
Employees Worked With
Shad
Jan 16, 2024 -

Gettel Toyota Gainesville responded

Thank you for your enthusiastic feedback! We're thrilled to hear that our team was helpful, knowledgeable, and kept you well-informed throughout the process. We look forward to providing you with excellent service in the future.

January 16, 2024

Great service Really great service Good communication, was in and out Will be back ?? More

by levilewistech
Recommend Dealer
Yes
Employees Worked With
Arnaldo Mella, Arnaldo Mella
Jan 16, 2024 -

Gettel Toyota Gainesville responded

Thank you for your positive review! We're thrilled you had a great service experience with good communication and a quick in-and-out process. Your satisfaction is important to us, and we look forward to welcoming you back for any future service needs.

January 16, 2024

Arnaldo is always professional and helpful. I am thankful he is comfortable enough to make recommendations and often has my best interest in mind. Thank You Arnaldo More

by BSHANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

Gettel Toyota Gainesville responded

Thank you for taking the time to express your appreciation for Arnaldo! We're delighted he consistently provides professional and helpful service, offering recommendations with your best interests in mind. Your gratitude is appreciated, and we'll pass on your kind words to Arnaldo. If you ever have further feedback or if there's anything else we can assist you with, please don't hesitate to reach out.

January 16, 2024

On November 1, 2023 I wrote a negative review of this dealership due to my perceived lack of service after an accident occurred to my vehicle in their possession. The day of the accident they promised t More

by PaladinMeszaros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Harris, Tyler Hill, Ian Roberts
Jan 16, 2024 -

Gettel Toyota Gainesville responded

Thank you for your follow-up and updated feedback. We appreciate your willingness to revisit your initial review. Understandably, communication challenges can occur, and we appreciate your understanding. We hope that your upcoming repair experience with Gatorland Toyota meets your expectations, and we look forward to continuing to provide you with the superior service you've come to expect over the past 20 years. If you have any further comments or if there's anything we can assist you with, please don't hesitate to reach out.

January 16, 2024

Fixed flat tire I took my tire in because it had a nail in it and they took the nail out and patch the tire. More

by rwharris1986
Recommend Dealer
Yes
Jan 16, 2024 -

Gettel Toyota Gainesville responded

Thank you for sharing your experience with us. We're glad we could assist in fixing your flat tire. We appreciate your trust and look forward to serving you.

January 16, 2024

The dealership is professional, clean, and has a comfortable waiting area. I was satisfied with my experience More

by angel.t.johnson
Recommend Dealer
Yes
Employees Worked With
lliana
Jan 16, 2024 -

Gettel Toyota Gainesville responded

Thank you for your positive feedback! We're glad to hear that you found our dealership professional, clean, and with a comfortable waiting area. We appreciate your time in sharing your experience.

January 16, 2024

It was very smooth and I didn't have to wait for hours Over all great experience More

by ann27johnson.aj
Recommend Dealer
Yes
Employees Worked With
Brett Valentine, Brett Valentine
Jan 16, 2024 -

Gettel Toyota Gainesville responded

Thank you for sharing your positive experience with us! We're pleased your visit was smooth. We appreciate your feedback. Thank you for choosing us!

January 16, 2024

Always good service. Just a little slow at getting a diagnosis was all. My car is back running great. More

by SKETCHBUG
Recommend Dealer
Yes
Employees Worked With
Iliana
Jan 16, 2024 -

Gettel Toyota Gainesville responded

Thank you for your feedback, and we're pleased to hear that you consistently receive good service from us. We appreciate your understanding about the diagnosis time, and we're glad to know your car is running great. We look forward to continuing to provide you with excellent service.

January 16, 2024

Easy to deal with. Always kind. Efficient with time. Always able to get an appointment that works for me. More

by emizach
Recommend Dealer
Yes
Employees Worked With
Ian Roberts
Jan 16, 2024 -

Gettel Toyota Gainesville responded

Thank you for your positive feedback! We're happy your experiences with us have been easy, kind, and efficient. We appreciate your comments about our ability to accommodate appointments that work for you. We look forward to providing you with excellent service in the future.

January 16, 2024

He checked me in, gave me a time car would be ready, and it was ready on time. When I made the appointment, I had trouble getting through though. The lines were busy for a while. More

by Happy Girl
Recommend Dealer
Yes
Employees Worked With
I think it was Ian.
Jan 16, 2024 -

Gettel Toyota Gainesville responded

Thank you for sharing your positive experience with us, and we're glad to hear that your check-in process went smoothly and your car was ready on time. We apologize for any inconvenience you experienced when making the appointment due to busy phone lines. We appreciate your understanding and patience. If you have any further comments or if there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future.

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