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Gettel Toyota Gainesville - Service Center

Gainesville, FL

4.6
2,713 Reviews
Call Service Center (352) 224-3400

2,713 Reviews of Gettel Toyota Gainesville - Service Center

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January 16, 2024

Very quick and efficient in servicing my vehicle Very quick and efficient in service my vehicle. Very friendly. No issues More

by guevaraamanda1
Recommend Dealer
Yes
Employees Worked With
Shad
Report | Print
Jan 16, 2024 -

Gettel Toyota Gainesville responded

Thank you for your positive feedback! We're delighted your vehicle service was quick and efficient. Your satisfaction is important to us, and we appreciate you taking the time to share your experience.

January 15, 2024

Ian has always been very helpful and professional Reliable, accommodating service and communication of vehicle status More

by bradrscott68
Recommend Dealer
Yes
Employees Worked With
Ian Roberts
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Jan 15, 2024 -

Gettel Toyota Gainesville responded

Thank you for your kind words about Ian! We're delighted he has consistently provided helpful and professional service. We appreciate your positive feedback and look forward to continuing to provide excellent service.

January 15, 2024

Efficient, courteous, reasonable amount of time Pleasantly surprised that they accepted me as a walk-in More

by anaporras19
Recommend Dealer
Yes
Employees Worked With
Shad
Report | Print
Jan 15, 2024 -

Gettel Toyota Gainesville responded

Thank you for sharing your positive experience with us! We're happy our team was efficient, courteous, and able to accommodate you as a walk-in. We strive to provide excellent service, and your feedback is appreciated.

January 15, 2024

They serviced my car with changing the oil and Auto Butler in record time. All went very well and quickly. More

by annnnehyman
Recommend Dealer
Yes
Employees Worked With
Iliana Mullins
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Jan 15, 2024 -

Gettel Toyota Gainesville responded

Thank you for sharing your positive experience with us! We're delighted to hear that our team serviced your car efficiently, including an oil change and Auto Butler, in record time. Your satisfaction is important to us, and we appreciate your feedback.

January 15, 2024

Was very kind and accommodating. Thank you for getting the job done quickly and professionally! More

by SANTIAGOYANNI120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Valentine
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Jan 15, 2024 -

Gettel Toyota Gainesville responded

Thank you for your positive feedback! We're delighted our team was kind, accommodating, and efficient in getting the job done quickly and professionally. Customer satisfaction is our priority, and we appreciate your acknowledgment.

January 15, 2024

It was great they let me know what I needed done and got it done in a timely manner. Also they replaced my license plate lights with LED lights that I brought from the house. Nancy kept informed the whole w More

by beargators34
Recommend Dealer
Yes
Employees Worked With
Nancy
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Jan 15, 2024 -

Gettel Toyota Gainesville responded

Thank you for sharing your positive experience with us! We're happy our team communicated effectively about the needed service, completed it on time, and accommodated the replacement of your license plate lights with LED lights. Nancy's commitment to keeping you informed throughout the process is greatly appreciated.

January 15, 2024

My fuel pump had to be replaced the beginning of 2022 due to a recall. I started having issues with it and two mechanics told me it was the fuel pump bc my car wouldn't start after getting gas. Toyota told m More

by Brishea12
Recommend Dealer
No
Employees Worked With
Brett Valentine, Brett Valentine
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January 15, 2024

Fantastic customer service in the service department. Sales not so much. Will definitely continue to get my car worked on there. More

by 1forlexus
Recommend Dealer
Yes
Employees Worked With
Shad Buchanan
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Jan 15, 2024 -

Gettel Toyota Gainesville responded

Thank you for your feedback, and we're thrilled to hear that you had a fantastic experience with our service department. We apologize if the sales experience did not meet your expectations, and we appreciate your honesty. Your satisfaction is important to us, and we'll use your feedback to address any areas that need improvement. We look forward to continuing to provide excellent service for your car.

January 15, 2024

The service department is efficient, coordinated, and well managed. All staff members are professional and work quickly with each other to make sure everything is done right. A very satisfying experience More

by jesse.gier.77
Recommend Dealer
Yes
Employees Worked With
Nancy Voss
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Jan 16, 2024 -

Gettel Toyota Gainesville responded

Thank you for your glowing review of our service department! We're thrilled you found our team efficient, coordinated, and well-managed. It's fantastic that our staff members were professional and worked quickly to ensure everything was done right, providing a satisfying experience. Your satisfaction is our top priority, and we look forward to continuing to meet your expectations in the future.

January 15, 2024

Prompt drop off and check in. I waited for the service and it was performed in a timely fashion. Nancy is always extremely pleasant, efficient, informative and understanding. More

by Becky Adkins
Recommend Dealer
Yes
Employees Worked With
Nancy Voss
Report | Print
Jan 15, 2024 -

Gettel Toyota Gainesville responded

Thank you for taking the time to share your positive experience with us! We're happy your drop-off and check-in process was prompt and that the service was performed in a timely fashion. Nancy will be delighted to know that her pleasant, efficient, and informative approach made a positive impact. Your feedback is valuable to us, and we look forward to providing excellent service during your future visits.

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