Gettel Toyota Gainesville - Service Center

Was very easy setting up service appt online. Nancy was tremendous and made experience very smooth. She stayed in contact through out the day and was great working with. tremendous and made experience very smooth. She stayed in contact through out the day and was great working with. More

This was my first visit to Gatorland and Stephanie made it an exceptional. The facility was very nice and I particularly liked the video synopsis of my inspection, something I've never seen before. S it an exceptional. The facility was very nice and I particularly liked the video synopsis of my inspection, something I've never seen before. Stephanie took good care of me throughout the visit... She never passed me off to anyone else. My car service was thorough and good. My only recommendation is that you warn customers about the incredible smell that they'll experience (for days!) that results from the air conditioner refresh service. Next time I'll definitely opt out on that one! Jim More

We always receive polite and helpful service at Gatorland Toyota. They keep our twelve year old car in excellent condition. They have always serviced it since we bought it as a new car Toyota. They keep our twelve year old car in excellent condition. They have always serviced it since we bought it as a new car More

Their service is always timely and thorough. The staff are polite, pleasant, courteous and helpful. The waiting area and building are clean and comfortable. I have always been pleased after 10 years of us are polite, pleasant, courteous and helpful. The waiting area and building are clean and comfortable. I have always been pleased after 10 years of using Gatorland services. I have never felt pressured to purchase or receive any unexpected repairs or services. Shad Buchanan, service advisor, is always friendly and helpful. More

I have always received excellent service and information from Gatorland Toyota. My wait has not been extraordinarily lengthy, and my service advisors have always been knowledgeable, respectful and helpful. from Gatorland Toyota. My wait has not been extraordinarily lengthy, and my service advisors have always been knowledgeable, respectful and helpful. More

This place has horrible customer service. Lilliana is their only saving grace. All of the other reps are awful. They have left grease in my seats, broke my hubcaps, and argued with me that these things their only saving grace. All of the other reps are awful. They have left grease in my seats, broke my hubcaps, and argued with me that these things were existing prior to my car being taken back. They basically said ‘Prove it!’ which of course I could not. I don’t make it a habit to take pictures of my hubcaps or seats prior to a routine oil change and scheduled maintenance. They also told me I need new tires, but refused to show me the measurements (because I didn’t need new tires, they were just pushing their buy 3, get one special). Twice after tire rotation, my wheels were out of balance and I had to go back. I know it sounds like it, but I am not one of those customers that is high maintenance, so if I’m saying their customer service is bad, IT’S BAD! They have also called me multiple times to “lower my monthly payment” through refinancing, but my car has been paid off for 4 years. Do not go here unless you have to. More

Nancy was very helpful and knowledgeable. The est work times were accurate. Also, the text communication system is a good idea. Thank you Nancy V. times were accurate. Also, the text communication system is a good idea. Thank you Nancy V. More

Arrived early and was processed immediately. Honored my coupon. Service was completed quickly. (Only wish they had given the car a little wash and vacuum like was done in previous vehicle services. I got coupon. Service was completed quickly. (Only wish they had given the car a little wash and vacuum like was done in previous vehicle services. I got spoiled.) More

Very disappointed with the staff within the Service Department especially the woman at the Service Desk and Lee, the Service Manager. No apologies for incorrectly submitting charge of $380 for service Department especially the woman at the Service Desk and Lee, the Service Manager. No apologies for incorrectly submitting charge of $380 for service that was covered. Unfortunately, I will not return and will plan to drive 50 miles south to Deluca Toyota In Ocala which provides “Excellent Service”. It’s extremely disappointing when people within the service industry try to push people away with excuses opposed to earning their business for future sales and service. I will gladly explain the lack of service and my daughter’s 3 hour experience while waiting for a “scheduled” prepaid service. No one should ever take advantage of a person who is trying to follow the manufacturer’s service timeline. Embarrassing to know that this department would double charge for wiper blades and air filters. More

As a walk-in service customer, I didn’t expect to receive help, but I was overwhelmed by the immediate assistance I received regarding the low air/tire problems my car was experiencing. While the service tea help, but I was overwhelmed by the immediate assistance I received regarding the low air/tire problems my car was experiencing. While the service team was analyzing the problem Stephanie, my assigned service consultant, constantly kept me appraised of the situation. Needless to say I was very impressed. The final attention to detail was a free car wash! The diagnostic didn’t surface the problem and although I was there for several hours there was no charge because no actual repair was made. I was astounded. I was simply traveling through central Florida. Wish I had Gatorland Toyota close to my residence. I would definitely use their services. Thanks so much Stephanie and the entire team!! Trudy Anne Gallic More