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Gettel Toyota Gainesville - Service Center

Gainesville, FL

4.6
2,713 Reviews
Call Service Center (352) 224-3400

2,713 Reviews of Gettel Toyota Gainesville - Service Center

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January 15, 2024

Appropriate diagnosis He was kind to us and made a proper diagnosis. We didn't waste much time. More

by ROWOON219
Recommend Dealer
Yes
Employees Worked With
Mr. Shad
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Jan 15, 2024 -

Gettel Toyota Gainesville responded

Thank you for sharing your positive experience with us! We're pleased our team provided an appropriate diagnosis and that you felt well taken care of. Efficient and accurate service is our goal, and we appreciate your feedback. We look forward to serving you again.

January 15, 2024

Okay Scheduled service and able to get referred to proper person for service. Satisfied with customer service. More

by Robcatvi
Recommend Dealer
Yes
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Jan 16, 2024 -

Gettel Toyota Gainesville responded

Thank you for sharing your feedback. We're pleased you scheduled your service and were referred to the proper person. It's great to know that you were satisfied with our customer service. If you have any further comments or if there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future.

January 15, 2024

They got me in the day after I called. They are polite and knowledgeable quick service and they easily helped me understand the problem with my car. More

by mrs_lh
Recommend Dealer
Yes
Employees Worked With
Brett Valentine, Brett Valentine
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Jan 15, 2024 -

Gettel Toyota Gainesville responded

Thank you for taking the time to share your positive experience with us! We're pleased to hear that we were able to accommodate you promptly and that our team provided polite and knowledgeable service. Quick and effective communication about the issues with your car is our goal, and we're glad we could assist you.

January 15, 2024

Had more items that needed replaced/repaired and spent more than what I expected Pretty short wait More

by Justdon
Recommend Dealer
Yes
Employees Worked With
Nancy
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Jan 15, 2024 -

Gettel Toyota Gainesville responded

We appreciate you sharing your feedback with us. Our goal is to provide transparent communication about service needs and costs. If there are specific aspects you'd like us to focus on or have additional details to share, please feel free to contact our service director, Jon Dansby, directly at jdansby@gettel.com Thank you for choosing us, and we look forward to serving you better in the future.

January 15, 2024

They were courteous, fast and kept me informed. Everything was explained ahead of time. The waiting area is clean and the free coffee is a nice touch. More

by HP55
Recommend Dealer
Yes
Employees Worked With
Ariana Jordan, Ariana Jordan
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Jan 15, 2024 -

Gettel Toyota Gainesville responded

Thank you for your positive feedback! We're delighted our team provided courteous and fast service, kept you well-informed, and explained everything ahead of time. We're also glad you found our waiting area clean, and the complimentary coffee was a nice touch. Your satisfaction is important to us, and we look forward to providing excellent service during your future visits.

January 15, 2024

Always pleasant and courteous. Confident bringing my car in for service. Always happy to recommend. More

by ktrohan
Recommend Dealer
Yes
Employees Worked With
Shad
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Jan 15, 2024 -

Gettel Toyota Gainesville responded

Thank you for your kind words and positive feedback! We're glad our team has consistently provided pleasant and courteous service, making you feel confident about bringing your car in for service. Your recommendation means a lot to us, and we appreciate your trust.

January 15, 2024

Fast, friendly and did not try to up sale me items I didn't need. Highly recommend. More

by HBHB92
Recommend Dealer
Yes
Employees Worked With
Ian
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Jan 16, 2024 -

Gettel Toyota Gainesville responded

Thank you for your positive review! We're delighted that our service was fast, friendly, and focused on your needs without unnecessary upselling. Your recommendation is greatly appreciated, and we look forward to providing you with the same high-quality service.

January 14, 2024

An over 3 hour wait for an oil change and tire rotation was NOT ACCEPTABLE!! More

by HYGIENIST1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shad Buchanan
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January 14, 2024

Brett was very nice and helpful. He also was patient with me and my questions. Your waiting room is nice. Car runs great. More

by LOUSQUEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Valentine
Report | Print
Jan 15, 2024 -

Gettel Toyota Gainesville responded

Thank you for taking the time to share your positive experience with Brett and our dealership! We're glad Brett was nice, helpful, and patient with your questions. It's great to know that you enjoyed our waiting room, and most importantly, your car is running great. We appreciate your feedback and look forward to serving you again!

January 12, 2024

Friendly and knowledgeable staff. Nice waiting area! Free coffee! Easy in and out in a covered area. More

by charlienelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Voss
Report | Print
Jan 12, 2024 -

Gettel Toyota Gainesville responded

Thank you for your excellent feedback! We're delighted you found our staff friendly and knowledgeable and enjoyed our comfortable waiting area and complimentary coffee. Making your experience convenient and enjoyable is important to us, and we appreciate your positive comments. We look forward to serving you again soon.

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