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Gettel Toyota Gainesville - Service Center

Gainesville, FL

4.6
2,713 Reviews
Call Service Center (352) 224-3400

2,713 Reviews of Gettel Toyota Gainesville - Service Center

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December 29, 2023

After service received card showing that battery needed attention. Not advised of that at the dealer nor did they supply a test sheet showing what was supposedly wrong with the battery. I had advised the d More

by gene2esd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Roberts
Report | Print
December 29, 2023

The service took a little bit less time than person said at check-in, which was much appreciated. Was able to make appointment easily and there was lots of availability, which was also helpful. More

by T. Hoang
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnaldo Mella
Report | Print
Jan 02, 2024 -

Gettel Toyota Gainesville responded

Thank you for taking the time to share your feedback regarding your recent service experience with us. We're pleased that your service appointment was completed in less time than initially estimated, and we appreciate your understanding and patience. We're glad that our availability met your needs. Your satisfaction is important to us, and we look forward to continuing to serve you with the same level of efficiency and convenience in the future.

December 29, 2023

2nd service. Im very happy! Thank you for your help! Nice recommendations and quick. Text message was convenient. More

by MARILYNMELLICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Valentine
Report | Print
Jan 02, 2024 -

Gettel Toyota Gainesville responded

We're glad you had a positive experience during your second service visit with us and thrilled that our team could provide you with helpful recommendations and efficient service. It's great to know that you found our text message communication convenient; we aim to make the service process as seamless as possible for our valued customers like you. Thank you for choosing us for your automotive needs!

December 29, 2023

Brett is the most professional assistant service manager I have ever had at Gatorland! sincere, honest, friendly More

by keo0
Recommend Dealer
Yes
Employees Worked With
Brett Valentine, Brett Valentine
Report | Print
Jul 16, 2024 -

Gettel Toyota Gainesville responded

Thank you so much for your kind words! We look forward to serving you again at Gatorland Toyota!

December 28, 2023

Scheduling was easy and my truck was simply gorgeous inside and out after the Auto Butler service. More

by concordmike
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Roberts
Report | Print
Dec 28, 2023 -

Gettel Toyota Gainesville responded

That's fantastic to hear! We're delighted that scheduling was straightforward for you and that you were pleased with the results of the Auto Butler service on your truck. Ensuring vehicles look their best inside and out is always our goal. Thank you for sharing your positive feedback, and if you ever need anything else in the future, please don't hesitate to reach out. We appreciate your business and hope to serve you again soon!

December 28, 2023

Not very personable meeting. Didn’t really explain what was done. Didn’t give eta. More

by STEVEN.ANDERSON93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ariana Jordan
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December 25, 2023

It is always easy to schedule an appt. Wait time is not very long and everyone is so helpful and curtious. More

by fengshui216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Roberts
Report | Print
Dec 26, 2023 -

Gettel Toyota Gainesville responded

Thank you for your positive feedback! We're happy to know scheduling appointments is easy. It's great our team members are helpful and courteous during your visits. We appreciate you taking the time to share your experience and look forward to continuing to serve you. Thanks for choosing us!

December 25, 2023

The customer service is excellent with service advisor Shad Buchanan. My vehicle was done in a reasonable amount of time. More

by mskaybee28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shad Buchanan
Report | Print
Dec 26, 2023 -

Gettel Toyota Gainesville responded

Thank you for your positive feedback! We're pleased you had an excellent experience with our service advisor, Shad. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. We look forward to serving you again. Thanks for choosing us!

December 24, 2023

Good customer service. Thank you very much. Car is running very well after service and repair More

by GAVOTTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Voss
Report | Print
Dec 26, 2023 -

Gettel Toyota Gainesville responded

We're glad you're satisfied with the customer service and that your car is running well after the service and repair. Thank you for choosing us!

December 22, 2023

Appointment went well from checking in to finishing up. It took longer than I expected. Details showed car wash but my car wasn’t washed.I expect things written in the paper to be done. More

by LOVELYG471
Recommend Dealer
Yes
Employees Worked With
Nancy Voss
Report | Print
Dec 22, 2023 -

Gettel Toyota Gainesville responded

Thank you for taking the time to share your feedback with us. We're pleased your appointment went well from check-in to completion. Your feedback is invaluable, and we will address these issues to ensure a better experience for you in the future. We appreciate your business and look forward to serving you better next time.

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