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Gettel Toyota Ocala

Ocala, FL

Overview
Reviews
Vehicles
4.5
3,378 Reviews
At Gettel Toyota Ocala, it's the people that make the difference. We are people who care about people. You'll never get the feeling it's "just business" here; a sense of family and long-term relationships always comes through. You'll notice the difference the moment you walk through our doors. We treat customers like honored guests in our home. This means a friendly associate opening the door for you and greeting you by name. Building relationships, not just selling quality cars, trucks, and SUVs, is our first priority. That's the Gettel Toyota Ocala culture. Relationship First Building relationships is our first priority. Our desire is that our customers become customers for life. Generations and generations of customers have bought their vehicles from Gettel. Gettel Toyota Ocala has one of the highest customer retention and satisfaction ratings in the Southeast. It's all about how we treat others and each other. Our goal is to provide our customers with the absolute best buying experience and outstanding service in the industry. Quality Service Gettel Toyota Ocala provides continuous training for our staff and offers an environment that's an exciting, comfortable workplace for our entire team. We have many employees who have been at this dealership for over 20 years. We always try to thank every customer for doing business with us, and we always try to thank our employees for doing a good job. Both are equally important. Our top-notch service is what keeps customers coming back. Our four-lane service drive with valets and climate-controlled service area features the very latest vehicle diagnostic equipment from Toyota-certified factory-trained technicians. The Best Selection It’s no secret that Toyota makes some of America’s best and favorite cars. Gettel Toyota Ocala is one of the largest and best Toyota dealerships in the state of Florida, with over 24 acres of new Toyotas and used vehicles to choose from. The dealership has been named "Best New Car Dealer" in Ocala 5 years in a row (2017-2021). Whether you’re looking for a sensible sedan like the Camry or Corolla, a versatile SUV like the RAV4, or a rugged truck like the Tacoma, we have a variety of trims and options you wouldn’t believe. Not quite ready to buy new? Our vast selection of used and Toyota Certified Used cars have something for everyone. Start your shopping online with our online shopping tools, specials, and online financing application. We want to make car shopping a fun and unique experience for each and every customer!
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1719 SW College Rd

Ocala, FL

34471

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Showing 3,378 reviews

March 06, 2025

I love having my car serviced at Toyota. I’m treating great and well informed about what my vehicle needs. More

by dflaherty320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristina Flaherty
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Mar 17, 2025 -

Gettel Toyota Ocala responded

We're so glad to hear that you're always treated well and feel informed about your vehicle's needs. We appreciate your trust in us and look forward to continuing to take care of your car!

March 03, 2025

We love our new rav4 . . we felt we got a fair deal .. our salesman was awsome!!! He was very instrumental in our experience.. Jordan Wilson .. was truly friendly.. helpful More

by Tnsouthwest
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jordan Wilson
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Mar 03, 2025 -

Gettel Toyota Ocala responded

Thank you so much for your fantastic review! We’re thrilled to hear you love your new RAV4 and felt you received a good deal. We’re also happy that your time with our team was smooth and enjoyable. Your recommendation means a lot to us, and we’re grateful for your trust. If you ever need anything, feel free to reach out anytime!

February 24, 2025

Wait was a little long but Christina was able to get me anew matching tire. More

by momdavies2002
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina
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Mar 03, 2025 -

Gettel Toyota Ocala responded

Thank you for your review! We’re glad Christina was able to help you get a matching tire. We apologize for the wait and appreciate your patience. Your feedback is valuable, and we’re always working to improve our service. We hope to see you again soon!

February 06, 2025

Anthony is very helpful every time we have a question. He really knows what he's doing, answered all our concerns and questions on my 2025 RAV4. More

by Mary Ann
Recommend Dealer
Yes
Employees Worked With
Anthony Eason
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Feb 07, 2025 -

Gettel Toyota Ocala responded

We're so glad to hear that Anthony has been helpful and knowledgeable in addressing all your questions about your vehicle. We truly appreciate your trust in him and are thrilled that he could provide the support you needed. If you have any more questions in the future, don't hesitate to reach out!

January 24, 2025

More than pleased with Cirri, she’s very professional and knowledgeable. We gave the rating of 4 stars which had nothing to do with her. Very disappointed upon check out when paying with a credit card. 3% More

by dgsheller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cirri
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Feb 07, 2025 -

Gettel Toyota Ocala responded

Thank you for your feedback and for recognizing Cirri's professionalism and knowledge. We’re glad she was able to assist you effectively! We strive to keep our costs as low as possible for our customers, and while we do our best to minimize any additional fees, the payment program we use does charge a processing fee for credit card transactions. Unfortunately, this is something that is out of our control, and we understand how it can feel like an added expense. However, we do offer several other payment options that don't carry this fee, and we'd be happy to help you explore them in the future. We appreciate your understanding and your business, and we hope to continue serving you in the future. If you have any other questions or concerns, feel free to reach out!

January 24, 2025

started purchase under old management, then transition and prices were not as reasonable under new management More

by trish
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeavaun Andre /webb
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Feb 07, 2025 -

Gettel Toyota Ocala responded

Thank you for sharing your experience with us. We’re sorry to hear that you feel the pricing didn’t meet your expectations after the transition to new management. We strive to offer the best value to our customers, and we truly appreciate your feedback. We’d love to have the opportunity to discuss this further and see how we can address your concerns. Please feel free to reach out to our management team directly, and we’ll be happy to assist you in any way we can. Your satisfaction is important to us, and we’re committed to making things right.

January 18, 2025

The dealership's inaugural day under new ownership proceeded smoothly. While initial sales quotes varied slightly between old & new, the sales representative's intervention successfully reconciled th More

by Eleizens
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeavaun Webb
Print
Feb 07, 2025 -

Gettel Toyota Ocala responded

Thank you for your thoughtful review! We’re thrilled to hear that your experience on our inaugural day under new ownership went smoothly and that Jeovauni was able to help resolve the pricing discrepancy. We truly appreciate your understanding and patience as we continue to improve. We hope to have the opportunity to earn a 5-star rating from you next time, and we look forward to serving you again soon. Your feedback means a lot to us!

January 03, 2025

I brought my car almost 2 months ago & my check engine light came on 2 days after purchasing. Toyota says they can’t do anything about it because my car is under warranty at Hyundai BUT. I purchased a new More

by DAVISQUINTERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alec
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December 28, 2024

the worst toyota dealer ever lets see how gettle will carry on sales highest rates on loan More

by ELYASADHA55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Garcia
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December 28, 2024

Requested repairs but no parts. 2mos. and still no parts. Not good business. When will the parts finally arrive. This is no way to do business. Makes me reconsider my future auto pu More

by RJE1050
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Welsh, Service Advisor
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Feb 12, 2025 -

Gettel Toyota Ocala responded

Thank you for sharing your feedback. We understand your frustration and apologize for the inconvenience you’ve experienced. Unfortunately, delays in parts availability are sometimes out of our control, especially when they are on back order. We’re doing everything we can to get the parts as quickly as possible, but these situations can sometimes take longer than expected. We appreciate your patience, and we hope to resolve this soon. If you have any further questions or concerns, please feel free to reach out directly, and we’ll keep you updated on the status of your order.

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