Gettel Toyota Ocala

This is the first time I have ever given it less than 5 star but this visit was different. When I usually came in for routine service I would only be there about 60 to 70 minutes. After one hour I was call star but this visit was different. When I usually came in for routine service I would only be there about 60 to 70 minutes. After one hour I was called and told that the (only) two year old battery failed and I needed a new one. I should have asked and I should have been told how long that would take. After being there two and a half hours i went to the person who signed me in and she was not at her desk but the man there went to find out. After he was gone for awhile I went to ask someone else and saw my car sitting outside where we drive in and nothing was being done to it! Why was I waiting then? Eventually the man came back and I paid over $100 dollars and left. But this man never explained the wait nor apologized. I have been so used to pleasant service department personnel and this was the first time I never got a friendly greeting or given a name of the service personnel. More

A satisfying experience. All that I had hoped for. Hopefully the problem is solved. Thank you. All that I had hoped for. Hopefully the problem is solved. Thank you. More

Everyone was very courteous, and the maintenance work was done within an hour– – Very satisfied with my visit done within an hour– – Very satisfied with my visit More

great experience buying our new car and its why we bought here again..we will be back here again..we will be back More

It was 3 grueling days, but you guys kept your word, and worked hard for me to get this vehicle and keep the payments affordable. Even my son in law and daughter, love the mini-van. Thank you for all the ha worked hard for me to get this vehicle and keep the payments affordable. Even my son in law and daughter, love the mini-van. Thank you for all the hard work. More

Overall, I really like this dealership. The employees are friendly & knowledgeable. Also, the waiting area is comfortable. The employees are friendly & knowledgeable. Also, the waiting area is comfortable. More

Overall acceptable, but I think that there were not enough service advisers and the one I had was overwhelmed. This combined with the fact that the fact that the service adviser was not very organized, enough service advisers and the one I had was overwhelmed. This combined with the fact that the fact that the service adviser was not very organized, did extend my stay. I did make a reservation for a Saturday appt, and it looked like nobody had a clue that I existed when I showed up More

I had an excellent experience and everyone that I spoke with was very nice and helpful! with was very nice and helpful! More

Very friendly staff. All personnel did their best to answer questions. If they didnt have an immediate answer they went and found one. All personnel did their best to answer questions. If they didnt have an immediate answer they went and found one. More

I had an excellent experience at this Toyota dealership. Both Henry Tobin and Rolando were excellent! Henry took time to show me all the vehicles that would match my needs and we had a great day test drivin Both Henry Tobin and Rolando were excellent! Henry took time to show me all the vehicles that would match my needs and we had a great day test driving and finding the right Toyota for me. The process for trade in and payment was smooth. Frank DeLuca Jr. helped me finalize the warranty and go over any additional questions I had on servicing the vehicle as well as walking me through the title transfer and payment process. I felt like I was family when I was here. Thank you all, we will be back! - Erik and Dawn Eklund More