Gettel Toyota Ocala | Page 159

very dissatisfied with the service, they never called me to tell me that the car was ready. I was forced to ask for transportation to pick up my car. poor organization of service appointments. They have to to tell me that the car was ready. I was forced to ask for transportation to pick up my car. poor organization of service appointments. They have to improve. More

Very dissatisfied with the service and service advisor. Came in with an appointment for 15k service and mentioned I had a slow leak in a tire with 5 pound loss per week. 15k service was done (30 minutes) Came in with an appointment for 15k service and mentioned I had a slow leak in a tire with 5 pound loss per week. 15k service was done (30 minutes) but nothing done with tire. When I asked about tire with service advisor he stated 'No Leak Found'. I then asked if tire was even removed from vehicle and his comment was 'No, with appointments with just push these through for the service. More

Very bad experience- I brought my car in with two issues and was told that it is normal for one headlight to constantly flicker between low and high beams, even after showing the technician a video of the p and was told that it is normal for one headlight to constantly flicker between low and high beams, even after showing the technician a video of the problem. The other issue was with my electronics system, and I was told it’s working fine with no further explanation. The service staff seems to be all about efficiency and doing the least they can to get customers in and out. They did not listen at all to the problems I’m having with the car, and did not fix either one of them. They just told me I had five other things that needed to be fixed, none of which I came in for. More

IT WAS A GREAT EXPERIENCE. EVERYONE WAS VERY FRIENDLY AND HELPFUL. I was happy,thanks EVERYONE WAS VERY FRIENDLY AND HELPFUL. I was happy,thanks More

After being told the reason my tires weren’t properly rotated was due to differences in tread, I reviewed the paperwork I had and two tires were at 5/32 and two at 6/32, a very small difference. Looking rotated was due to differences in tread, I reviewed the paperwork I had and two tires were at 5/32 and two at 6/32, a very small difference. Looking back on the time before, they are all listed as being 5/32, so apparently two of them gained tread since April! Such a joke, if they can’t even measure such a small difference correctly I don’t think that would matter where it went on the car. Either way, this dealer has lost my business More

horrible customer service not happy need personally face to face talk it will be much better to face talk it will be much better More

My wife and I were stranded and were fortunate to find this dealership and the very helpful representative Cynthia Lebron.. Her assistance made this difficult situation much more bearable. this dealership and the very helpful representative Cynthia Lebron.. Her assistance made this difficult situation much more bearable. More

This dealership is always courteous and gets my service done with a smile. I have not had anybody else work on my vehicle! done with a smile. I have not had anybody else work on my vehicle! More

Great experience. Danny is a great salesperson. Frank Jr.is friendly and explains things well. Danny is a great salesperson. Frank Jr.is friendly and explains things well. More