Gettel Toyota Ocala

I never got pick up from my job to the dealer to pick up my car in services. I set up the ride at 11 am to get pick up at 5:20pm and at 5:25 I called Toyota to tell them I haven’t received a text and the dr my car in services. I set up the ride at 11 am to get pick up at 5:20pm and at 5:25 I called Toyota to tell them I haven’t received a text and the driver wasn’t here. Then I was told that the driver was dropping off someone and that I was next. Then 15 minutes passed and now is 5:45. I called Toyota again and they transfer me to management in services but I was never able to speak to no one because not only they put me in hold but they also hang up. I had to bother a coworker at work to take me to pick up my child at the aftercare that closes at 6pm and I had to pay for being late but, also she had to take me to Toyota so I can get my car that was at services. I understand that this is a courtesy that Toyota does for their customers but, is not right the way I had to figure it out because of their mistake. More

Friendly customer service very clean comfortable waiting area. I do miss your gift store area that was replaced with car auto supplies because I always purchased something fun while I was there for service. area. I do miss your gift store area that was replaced with car auto supplies because I always purchased something fun while I was there for service. Hope it returns someday. More

Service wait time was better than I thought. Layla told me about 1 1/2 hours but wasn't even a 45 minute wait. Outstanding. Layla told me about 1 1/2 hours but wasn't even a 45 minute wait. Outstanding. More

Check-in for an Auto Butler treatment was fast and the Auto Butler application was finished when they said it would be. Auto Butler application was finished when they said it would be. More

The dealership was nice and big and clean however my seat was moved and a reminder oil change sticker never removed or replaced was moved and a reminder oil change sticker never removed or replaced More

Normally the service has been good. Austin my service tech did give me a heads up that they were having problems with new software affecting dispatch. I asked how long and was told 2-3 Austin my service tech did give me a heads up that they were having problems with new software affecting dispatch. I asked how long and was told 2-3 hours. He gave me three option to reschedule but I had just driven 35 minutes and didn't want to come back. My wait was 2 hours, 40 minutes. For an oil change. Not acceptable. Then I got a text from Austin showing some filters etc that should be replaced and I could accept or refuse. I walked the 10 steps to his desk and told him how impersonal that was and he I was already not happy. He said he was working on 4 tickets and trying to speed up things. Whatever....... More

The service was excellent and the communication was also superior. The overall experience was also very good. superior. The overall experience was also very good. More

The dealership is very clean and efficiently run, and my car runs better after being serviced. See y'all in the spring for my next tune-up. I did not work with any of the people listed in your drop-down box car runs better after being serviced. See y'all in the spring for my next tune-up. I did not work with any of the people listed in your drop-down box. More

I was really impressed with deluca rideshare being able to take me home, which is about 25 miles away and then they came to pick me up. That was excellent! to take me home, which is about 25 miles away and then they came to pick me up. That was excellent! More

Service attendants were very efficient and friendly, Service rep who filled out all the paperwork was particularly friendly efficient and helpful (Cristina). Service turn-around was good. Service rep who filled out all the paperwork was particularly friendly efficient and helpful (Cristina). Service turn-around was good. More