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Gettel Toyota Ocala
Ocala, FL
3,370 Reviews
At Gettel Toyota Ocala, it's the people that make the difference. We are people who care about people. You'll never get the feeling it's "just business" here; a sense of family and long-term relationships always comes through. You'll notice the difference the moment you walk through our doors. We treat customers like honored guests in our home. This means a friendly associate opening the door for you and greeting you by name. Building relationships, not just selling quality cars, trucks, and SUVs, is our first priority. That's the Gettel Toyota Ocala culture.
Relationship First
Building relationships is our first priority. Our desire is that our customers become customers for life. Generations and generations of customers have bought their vehicles from Gettel. Gettel Toyota Ocala has one of the highest customer retention and satisfaction ratings in the Southeast.
It's all about how we treat others and each other. Our goal is to provide our customers with the absolute best buying experience and outstanding service in the industry.
Quality Service
Gettel Toyota Ocala provides continuous training for our staff and offers an environment that's an exciting, comfortable workplace for our entire team. We have many employees who have been at this dealership for over 20 years. We always try to thank every customer for doing business with us, and we always try to thank our employees for doing a good job. Both are equally important.
Our top-notch service is what keeps customers coming back. Our four-lane service drive with valets and climate-controlled service area features the very latest vehicle diagnostic equipment from Toyota-certified factory-trained technicians.
The Best Selection
It’s no secret that Toyota makes some of America’s best and favorite cars. Gettel Toyota Ocala is one of the largest and best Toyota dealerships in the state of Florida, with over 24 acres of new Toyotas and used vehicles to choose from. The dealership has been named "Best New Car Dealer" in Ocala 5 years in a row (2017-2021).
Whether you’re looking for a sensible sedan like the Camry or Corolla, a versatile SUV like the RAV4, or a rugged truck like the Tacoma, we have a variety of trims and options you wouldn’t believe.
Not quite ready to buy new? Our vast selection of used and Toyota Certified Used cars have something for everyone. Start your shopping online with our online shopping tools, specials, and online financing application. We want to make car shopping a fun and unique experience for each and every customer!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 3,370 reviews
Verified CustomerAugust 19, 2023
Service tech was fine. Service was quick due to oil not needing changed. I had to search for my vehicle on the lot due to there was no service assistant available to retrie Service was quick due to oil not needing changed. I had to search for my vehicle on the lot due to there was no service assistant available to retrieve my vehicle. Unfortunately a day after service I noticed that two tire valve caps were missing from the passenger side of the vehicle. As this was my very first time in the service department (new vehicle) my experience was not up to the standards that I was used to from a competitor car dealership. Hopefully my next service will be better. More
by GERGE2012
Employees Worked With
N/A
August 19, 2023
Second time in less than 2 weeks I had an “emergency” non scheduled service visit, first a tire repair and this visit for a dead battery. Both visits defined the meaning of EXCELLENT customer service!! The scheduled service visit, first a tire repair and this visit for a dead battery. Both visits defined the meaning of EXCELLENT customer service!! They rushed to get things repaired for me and kept me updated throughout the process. My customer service advisor for this trip was Heather Fornino and such a delight to work with I’m looking forward to working with her again! More
by jfbenn
Employees Worked With
Heather Fornino
August 18, 2023
I never got pick up from my job to the dealer to pick up my car in services. I set up the ride at 11 am to get pick up at 5:20pm and at 5:25 I called Toyota to tell them I haven’t received a text and the dr my car in services. I set up the ride at 11 am to get pick up at 5:20pm and at 5:25 I called Toyota to tell them I haven’t received a text and the driver wasn’t here. Then I was told that the driver was dropping off someone and that I was next. Then 15 minutes passed and now is 5:45. I called Toyota again and they transfer me to management in services but I was never able to speak to no one because not only they put me in hold but they also hang up. I had to bother a coworker at work to take me to pick up my child at the aftercare that closes at 6pm and I had to pay for being late but, also she had to take me to Toyota so I can get my car that was at services. I understand that this is a courtesy that Toyota does for their customers but, is not right the way I had to figure it out because of their mistake. More
by zuleisha_serrano
Employees Worked With
Not sure their name
