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Gettel Toyota Ocala
Ocala, FL
3,370 Reviews
At Gettel Toyota Ocala, it's the people that make the difference. We are people who care about people. You'll never get the feeling it's "just business" here; a sense of family and long-term relationships always comes through. You'll notice the difference the moment you walk through our doors. We treat customers like honored guests in our home. This means a friendly associate opening the door for you and greeting you by name. Building relationships, not just selling quality cars, trucks, and SUVs, is our first priority. That's the Gettel Toyota Ocala culture.
Relationship First
Building relationships is our first priority. Our desire is that our customers become customers for life. Generations and generations of customers have bought their vehicles from Gettel. Gettel Toyota Ocala has one of the highest customer retention and satisfaction ratings in the Southeast.
It's all about how we treat others and each other. Our goal is to provide our customers with the absolute best buying experience and outstanding service in the industry.
Quality Service
Gettel Toyota Ocala provides continuous training for our staff and offers an environment that's an exciting, comfortable workplace for our entire team. We have many employees who have been at this dealership for over 20 years. We always try to thank every customer for doing business with us, and we always try to thank our employees for doing a good job. Both are equally important.
Our top-notch service is what keeps customers coming back. Our four-lane service drive with valets and climate-controlled service area features the very latest vehicle diagnostic equipment from Toyota-certified factory-trained technicians.
The Best Selection
It’s no secret that Toyota makes some of America’s best and favorite cars. Gettel Toyota Ocala is one of the largest and best Toyota dealerships in the state of Florida, with over 24 acres of new Toyotas and used vehicles to choose from. The dealership has been named "Best New Car Dealer" in Ocala 5 years in a row (2017-2021).
Whether you’re looking for a sensible sedan like the Camry or Corolla, a versatile SUV like the RAV4, or a rugged truck like the Tacoma, we have a variety of trims and options you wouldn’t believe.
Not quite ready to buy new? Our vast selection of used and Toyota Certified Used cars have something for everyone. Start your shopping online with our online shopping tools, specials, and online financing application. We want to make car shopping a fun and unique experience for each and every customer!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 3,370 reviews
Verified Customer
June 17, 2023
Received call from dealer to schedule a service appointment. Arrived at appointment to be told I didn’t need service yet. Dealership decided to rotate tires anyway. I waited 1 1/2 for tire rotation appointment. Arrived at appointment to be told I didn’t need service yet. Dealership decided to rotate tires anyway. I waited 1 1/2 for tire rotation. More
by WOMACKT
Employees Worked With
Layla Hamilton
June 17, 2023
Very friendly and knowledgeable. Very clean place. Offer food and nice sitting area. Make you comfortable Very clean place. Offer food and nice sitting area. Make you comfortable More
by JLROSS4892
June 17, 2023
Victoria in service is ALWAYS awesome! Same with Mike Shadlich. They always get the job done no matter what it is. They are always kind and full of smiles!! I appreciate great customer s Same with Mike Shadlich. They always get the job done no matter what it is. They are always kind and full of smiles!! I appreciate great customer service!! Thank you!! More
by HEYLAURIE71
Employees Worked With
Victoria
June 17, 2023
The adviser assigned was not in the best of attitudes towards the customer. Had a growing frustration when questions were asked and did not demonstrate great customer service. Blamed client for using the towards the customer. Had a growing frustration when questions were asked and did not demonstrate great customer service. Blamed client for using their vehicle too much in between services and explained options with bad attitude. More
by RANDYSENQUIZ
Employees Worked With
Iraly F. Faria
June 17, 2023
Very nice facility, clean comfortable while I waited for my car to be serviced. Service tech, very polite, very willing to take care of me. Nicest auto facility I have every used. Price for oil change was r my car to be serviced. Service tech, very polite, very willing to take care of me. Nicest auto facility I have every used. Price for oil change was reasonable, took great care of my car, inspected prior to service. Free car wash was a nice touch, I appreciated that. I took time to thank the service manager, and service tech. I will be back. Ed Almers 843-425-7828 not sure of the service tech name was , however he was great. More
by ALMERSE
Employees Worked With
Nathanial Schauf
June 16, 2023
When I checked in to the Service Lane for my 3:00 appointment 6-15-23, Service Advisor Byron saw that I was using a walker and moving slow. He explained the diagnostic fee and I signed and stated tha appointment 6-15-23, Service Advisor Byron saw that I was using a walker and moving slow. He explained the diagnostic fee and I signed and stated that I would be waiting for the car. I patiently waited and then received a video from the technician explaining what he found. No problems up to this point. When the Service Advisor (Byron) finally came and talked to me almost an hour after I received the video from the technician, it was to tell me that he had submitted the parts to the warranty company and that he was waiting for a response and would come talk to me when he knows more. That was the first contact with the advisor in over 2 hours from initial contact. I explained to him that I was just working on a note describing my visit so far so that I could give some constructive criticism I had spent over 20 years in the car business myself and having done some time doing the same job as Byron, I thought he should know that customers just want to know that their vehicle is being worked on or that they haven't been forgotten about. Instead of Byron simply apologizing for the wait , his expression changed to bewilderment and clearly didn't like what I said. I explained that I thought "Great, the guy with the walker that is in pain when he walks has to go find the Service Manager because he appeared that he couldn't be bothered. He said well, you can do what you want and turned and walked away. I asked where the Service Managers Office is and he ignored me and kept walking. Other customers were of course surprised at his behavior as well. I had no choice but to experience more pain and do the long slow walk from the waiting area to speak with the Service Manager. The Service Manager was clearly in a bad spot and he personally oversaw the progress and said that he would speak with the Service Advisor. As a proud 100% Disabled Veteran, I can say that I have been through many a tough spot. I honestly didn't think that I would face the amount of disrespect that received from Byron the Service Advisor. I have brought all three of my Toyota cars to this dealership for the past 5 years for all routine service and not had a problem. I like the dealership but am not a fan of Byron. More
by KENDIENER
Employees Worked With
Byron
