Gettel Toyota Ocala

Marci, your Service Rep was exceptional again because I was out of town several hours from Ocala for several days and nights house sitting, caring for pets and my granddaughter while my son and his wife w I was out of town several hours from Ocala for several days and nights house sitting, caring for pets and my granddaughter while my son and his wife were out of state on separate business trips. While I was taking my granddaughter to school yesterday morning, a warning light came on the dash that I have never seen before. (I bought my 2004 Camry from DeLuca in 2004 and it has over 117,000 miles on it now, and has always been serviced by Deluca and Marci and was last serviced in mid Feb, 2014 and has about 1,000 miles on it since then.) When I arrived back at my son's house, I immediately checked page 111 of the owner's manual and it stated beside the matching symbol "take to Toyota". The symbol looked like a "blow fish" to me so I called the local Toyota Dealer here at Palm Harbor who was listed at toyota.com as over six miles away in the town of Holiday on US 19. I am totally unfamiliar with this area since I have never lived here and only visited here a couple of times since they have not lived here long. I called the service department and talked to one of their reps who said she had no idea what the light could be and I said that it is pictured on page 111, so pull please pull a 2004 Camry Owner's Manual and ask a service tech. She said that she had already asked the service tech which symbol looked like a blowfish and said he had no idea and would have to see a picture of it. She said, "We do not have 2004 Camry manuals here nor access to one on the internet but if you will send me a photo of the page to my mobile phone, then I will see what she could do". I said that I didn't know how to do that. I don't even know how too text... She said it would be best for me to just bring it in. I said that I was afraid it would not be out in time to pick up my Granddaughter at school and there was no back up for pick up except me. Then I said, "I think I will call Deluca's service department in Ocala". I did and I asked for Marci and they connected me to her immediately. I explained my situation and didn't know what the light meant and I have about 4 hours of driving until I get home on Sunday, and need to know if it can wait until after I get home for service. (I live in southern Marion County and is about 27 miles to Deluca. ) When I said it looks like a blowfish, she immediately said, "Oh, that is the Engine Light. When did you last get gas?" I said, "on Monday (4 days ago)". She asked "are you having an other problem with the car and is it working alright?" I said, it is running and working just fine. She replied, "I'll hold the phone while you go out and check and see if the gas tank lid is on tight". I did and came back and said, "No, it was just sitting on top but not screwed in at all, and I just tightened it". She replied, "Good. It will take about 4 days for the dash light to go off". I, said, "Marci, You walk on water! You have no idea what relief you have brought me by solving this problem and reassuring me in the process! Thank you! You are absolutely awesome!!!" Deluca Toyota, please know that you have some incredibly experienced and very courteous folks working for you and as always, Marci is absolutely outstanding. She really brought relief to me and my Camry! I am 69 years old and I thought I was on this trip alone, but Marci definitely rescued me! THE 'VEHICLE BRAND IN THE STEP 2 OF THIS SURVEY WOULD NOT ALLOW ME TO SELECT "TOYOTA". IT WOULD NOT SUBMIT WHEN I SELECTED TOYOTA AND GIVE ME THE ERROR MESSAGE THAT A BRAND MUST BE SELECTED. SO I SELECTED ANOTHER BRAND THAT I DO NOT HAVE SINCE I MENTION MY TOYOTA CAMRY IN MY REVIEW. More

Exceptional Fantastic experience at DeLuca Toyota with sales & service and I love my PriusC. It was the most comfortable I have ever been purchasing a vehicle and Fantastic experience at DeLuca Toyota with sales & service and I love my PriusC. It was the most comfortable I have ever been purchasing a vehicle and I look forward to additional services after their new buildings are completed. They made me feel like family. Thank you! More

New Car Purchase No problem with the purchase, but at the end the salesman told me I would be getting a survey of the whole experience and that if I rated anything les No problem with the purchase, but at the end the salesman told me I would be getting a survey of the whole experience and that if I rated anything less than excellent it would be considered a failure and there would be no bonus. This is unprofessional and unethical. The customer should be able to give any rating he/she so chooses and not be "led" or "coerced" into giving a rating they did not want to give. This dealer is not the only one who does this. More

Toyota makes the car but Deluca does not make the difference To long to explain. An overall bad experience, with a terrible perception from the beginning and a not so pleasant outcome. It is best to under promis To long to explain. An overall bad experience, with a terrible perception from the beginning and a not so pleasant outcome. It is best to under promise and over deliver! More

Solved problem without a repair I thought that I had a damaged spot on the driver's side leather seat. Gary looked at it and determined that it was a piece of foreign material stick I thought that I had a damaged spot on the driver's side leather seat. Gary looked at it and determined that it was a piece of foreign material sticking to the seat, and he removed it. Thank goodness the seat didn't require a repair. Gary was very friendly and proficient in solving the problem. More

Bought a new car again I love my Prius C. I took my Scion in for an oil change and ended up trading it in for the prius c. I had no intentions of trading it in and I actua I love my Prius C. I took my Scion in for an oil change and ended up trading it in for the prius c. I had no intentions of trading it in and I actually brought someone with me so I wouldn't trade it in, ( I have a habit of trading my cars in at 2 years) but ended up trading it in anyway, but very happy with the decision. More

Service The service was great I've had no problems with my car since I purchased it. All the service has been at Deluca and my car runs great. The service was great I've had no problems with my car since I purchased it. All the service has been at Deluca and my car runs great. More

10000 Mile service I was early, they took the car immediately . Mr. Rowles introduced himself , made me feel at ease and showed me to the waiting room. In a relatively s I was early, they took the car immediately . Mr. Rowles introduced himself , made me feel at ease and showed me to the waiting room. In a relatively short time the service was complete. Mr. Rowles went over the inspection report and asked if I had any Questions. More

Your employees are the best in the business. From Arianna to Marty to Billie to Jen to Penny and all involved in my recent visit. Y'all are the greatest. I would and have recommended DeLuca to From Arianna to Marty to Billie to Jen to Penny and all involved in my recent visit. Y'all are the greatest. I would and have recommended DeLuca to everyone. More

Great professional people to deal with. Very considerate, friendly, easy to talk with. A very good selection of new vehicles to choose from even tho major construction was taking place. Th Very considerate, friendly, easy to talk with. A very good selection of new vehicles to choose from even tho major construction was taking place. The attitude of everyone was very professional. More