Gettel Toyota Ocala

I was greeted by the sweet, knowledgeable and energetic Senior Advisor Cynthia Lebron who made my experience as a client a very positive and memorable one. In my 3 years going for service maintenance to To Senior Advisor Cynthia Lebron who made my experience as a client a very positive and memorable one. In my 3 years going for service maintenance to Toyota De Luca I was never told about the perks I get while waiting like, free manicure (which I did), shuttles, etc. The administration are very fortunate to have Cynthia Lebron in their team. She made me feel even more valued as a client. Bravo! More

Have always liked coming here. Waited 3 1/2 hours for service. Jesus took all Latin clients first and I was last even though I had come in and had been there longer then anyone els Waited 3 1/2 hours for service. Jesus took all Latin clients first and I was last even though I had come in and had been there longer then anyone else. I was not pleased. When I was finally called to check out the young man outside was flagged to get my Rav for me and I literally waited another 10 minutes while he did mundane routine chores. I was most definitely NOT a priority for any type of service. Left quite angry More

My service experience was a 10+ from start to finish. Everyone was so pleasant and professional. Everyone was so pleasant and professional. More

Service was completed in a timely manner and the job was done very efficiently. Highly recommend going back for servicing needs. done very efficiently. Highly recommend going back for servicing needs. More

The dealership provides good service. Agent listened to my preferences. Also, a nice place to wait. Agent listened to my preferences. Also, a nice place to wait. More

My first time at DeLuca. I will come again as I felt that overall my appointment went well. Only disappointment was the wait time. I have never been at a car service appoi I will come again as I felt that overall my appointment went well. Only disappointment was the wait time. I have never been at a car service appointment for over 3 hours. Otherwise, personal were professional and facility is very nice. I never received the texts for recommended services. I had to locate the service person to find out what was happening after 2 hours of waiting. I really can't rate the quality of the work at this time since it has only been one day since my vehicle was serviced. I assume all will be fine. Thanks David More

We have had very good service every time that we have brought our cars in. Keep up the good work! brought our cars in. Keep up the good work! More

They are very attempt to their customers and get you in and out on a very timely basis and out on a very timely basis More

as always my appointment was handled in a timely and professional manner. the task, auto butler, i love auto butler, was well done. i have dealt with Deluca Toyota since 1981. could not be more pleased. professional manner. the task, auto butler, i love auto butler, was well done. i have dealt with Deluca Toyota since 1981. could not be more pleased. More

Made appointment a week ago for recall 23V-720 and arrived at Deluca at 8AM on 06-18-24 as scheduled. After waiting hour and a half was told they did not have the parts and I would have to return. arrived at Deluca at 8AM on 06-18-24 as scheduled. After waiting hour and a half was told they did not have the parts and I would have to return. When I asked service rep Bradshaw why I wasn't told when making the appointment he stated unknown things can happen. I told him I could believe that if I was there for diagnostic check for unknown condition but not for a factory recall. He just shrugged his shoulders and handed me the invoice. I left message on Christian Deluca's voice mail yesterday to discuss it , but he never returned my call. Think I'll go to Phillips next time. More