Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,462 Reviews of Gettel Toyota Ocala - Service Center
Sort by
August 15, 2025
Gettel is a definite NO in my future for my Toyota car purchased from DeLuca 2 years ago. I took my car at 9am on a Tuesday for some minor things before leaving on a vacation, plus AC troubles in the back purchased from DeLuca 2 years ago. I took my car at 9am on a Tuesday for some minor things before leaving on a vacation, plus AC troubles in the back vents. Figured I'd be done and out in a few hours (I waited as no one was able to take me). Seems like I really got the runaround. First, at 11:30, supposedly "should be done in 2 hours", three hours later "needs another 15-20 minutes", I HAD to leave as had someplace I had to get to (they did get me an Uber to get home). They called that night and said it should be done Wednesday; "waiting on part". Wednesday they called and said it wasn't done, they were waiting on a part but should be ready around noon Friday. I called Friday afternoon to be sure it was ready to pick up. Again waiting on a part and now "not ready until Saturday. The service guy would call me later to explain". Now it's 5pm. No communication. I'm furious (which is unusual for me). Never again Gettel. More
by Lm
Employees Worked With
Mechanics? Service?
July 17, 2025
I want to say that my recent experience was exceptional. I had an issue that went unresolved last September when it was still DeLuca Toyota. I specifically want to thank Emily, Cristina and Nathan for their I had an issue that went unresolved last September when it was still DeLuca Toyota. I specifically want to thank Emily, Cristina and Nathan for their exceptional attention and responsiveness in getting the issue addressed and resolved. More
by glees
Employees Worked With
Emily, Cristina, Nathan
July 13, 2025
My service writer, Cassie Ingraham was very knowledgeable and friendly. She kept me informed of the progress on my vehicle. Cassie is definitely a valuable asset to Gettel Toyota Dealership. She had a pos and friendly. She kept me informed of the progress on my vehicle. Cassie is definitely a valuable asset to Gettel Toyota Dealership. She had a positive attitude and was eager to make my wait comfortable. It is employees like Miss Ingraham that bring repeat customers to Gettel. Stephen Meiklejohn More
by meiklejohnst
Employees Worked With
Cassie Ingraham
June 10, 2025
They seemed fine, too bad they only did part of the work. The "free" car wash wasn't done. Part of the recalled battery bracket (a long metal rod) was still laying inside the engine compartment, ready to ro The "free" car wash wasn't done. Part of the recalled battery bracket (a long metal rod) was still laying inside the engine compartment, ready to roll around and break something. Sad... Conclusion: look closely before you drive away, because they won't. More
by Samkatze
Employees Worked With
Service area
May 22, 2025
Arianna is always awesome and has been handling my vehicles for the better part of 13 years off and on now. vehicles for the better part of 13 years off and on now. More
by aphelps
Employees Worked With
April 19, 2025
All people I encountered were very polite and helpful. Cassie facilitated my service and was amazing. Organized, competent, and kept me informed of everything. I had to leave my car overnight and she made Cassie facilitated my service and was amazing. Organized, competent, and kept me informed of everything. I had to leave my car overnight and she made all the arrangements with Enterprise. The entire service experience was professional and seamless. Thank you! More
by Virginia
Employees Worked With
Cassie
April 19, 2025
Cassie, my service writer, was wonderful! She made my vehicle’s repair go very smooth. I had to leave it there, which I wasn’t expecting, but she made all the arrangements for me to get back She made my vehicle’s repair go very smooth. I had to leave it there, which I wasn’t expecting, but she made all the arrangements for me to get back home & my ride to Enterprise the next morning. She kept me informed the whole time. Thank you! More
by Kris P
Employees Worked With
Cassie Ingraham
March 21, 2025
Thank you Heather Fornino for an amazing customer service experience. I absolutely love your personality and your expertise. Thank you making my day. I would recommend you to my friends and Family. experience. I absolutely love your personality and your expertise. Thank you making my day. I would recommend you to my friends and Family. More
by Patti
Employees Worked With
Heather Fornino
