Gettel Toyota Ocala - Service Center

very professional and helpful follow up. . friendly and cordial. . makes waiting easy and relaxing and comforting . friendly and cordial. . makes waiting easy and relaxing and comforting More

Service rep was excellent. She was very thorough and all things covered. Price of labor was quite high for amount of service. She was very thorough and all things covered. Price of labor was quite high for amount of service. More

I was taken care of at appointment time and everything was done accordingly to my car. was done accordingly to my car. More

Christina is awesome to deal with. Makes going in pleasure! Fast service, under an hour for oil change, tire rotation and multi-point check. Makes going in pleasure! Fast service, under an hour for oil change, tire rotation and multi-point check. More

The completed work was fine, but the customer service wasn’t great. My car was supposed to be finished around 6 p.m. I heard nothing and I ended up calling DeLuca at about 6:15, wondering what the statu wasn’t great. My car was supposed to be finished around 6 p.m. I heard nothing and I ended up calling DeLuca at about 6:15, wondering what the status was, as I needed to call for a shuttle to bring me back. Nothing from Layla until almost 7- she then said my car was ready and I could pick it up now…at 7:00??? I told her I’d take care of it tomorrow. At 8 a.m., I stopped at DeLuca to pay my invoice and at that time, the manager agreed to have my car brought to my home, but it would be after 10. Maybe he meant 10 p.m.? When I returned from work at 3:00, my car still wasn’t back. I called to talk to Layla but only got her voicemail. I needed to know if I should call the shuttle or was my car being driven back to me as promised. I didn’t hear back from Layla for another 30 minutes or so. I had already called for the shuttle to get me. Layla asked if now was a good time to have my car brought home to me. I told her I already called the shuttle for a ride. This is not the customer service I am used to from DeLuca. The communication was lacking. I never received a call with the status of my repair nor did anyone let me know that my car was being brought to me (or not). Two days with no status updates. Very disappointing as I had to rearrange my schedule both days. Jean M. Allen More

Andrew is amazing, great service, really professional and knowledgeable. He always looks fot provide the best service. knowledgeable. He always looks fot provide the best service. More

Had multiple error messages and warning lights. My Sienna was diagnosed in a timely fashion. Byron worked with our insurance company to get a timely approval. Repairs were made in a reasonable a My Sienna was diagnosed in a timely fashion. Byron worked with our insurance company to get a timely approval. Repairs were made in a reasonable amount of time. Very satisfied. More

Christina was wonderful. I worked for Toyota for 35 years and this was by far the nicest facility that I have seen. I have retired and very much enjoyed the experience. I wil I worked for Toyota for 35 years and this was by far the nicest facility that I have seen. I have retired and very much enjoyed the experience. I will always ask for Christina for anything I need. More

Responsive to calls, can get in quickly, professional from checking in to checking out, usually on time, clean and pleasant waiting area. from checking in to checking out, usually on time, clean and pleasant waiting area. More

Great service I brought in my car for repair for a transmission leak and they repaired it for me transmission leak and they repaired it for me More