Gettel Toyota Ocala - Service Center

Waited for two hours for information on my vehicle and charged $495.00 on my lease Tacoma with 700 miles on the odometer. They did resolve the issue. after giving options. This was not warranty issue I charged $495.00 on my lease Tacoma with 700 miles on the odometer. They did resolve the issue. after giving options. This was not warranty issue I was told. More

WOW! !!! it is true Toyota makes the Deluca makes the difference. The service dept ROCKS!!!! Special accolades for everyone there! All were professional an !!! it is true Toyota makes the Deluca makes the difference. The service dept ROCKS!!!! Special accolades for everyone there! All were professional and reliable. They even have a driver take you home while they work on your vehicle!!! A-mazing!! More

I brought my vehicle in with an appointment, for an estimate to repair a defect in the dash. The dash is separating. I received the estimate 1.5 hours later. My car is out of warranty, the dealership estimate to repair a defect in the dash. The dash is separating. I received the estimate 1.5 hours later. My car is out of warranty, the dealership will not stand behind the product due to “no recall issued”. It was recommended to contact Toyota directly, with the estimate, as there is a “Goodwill program” in which Corporate will assist auto owners with defect issues not under warranty. After recontacting Toyota with the estimate, they will not offer assistance with this matter. After purchasing numerous new Toyotas from this dealership, I’ve never had a factory defect. I’m surprised and disappointed that Toyota nor Deluca are standing behind the Highlander purchased new from them in 2019. More

Victoria was very communicative and provided updates throughout my service. When my car ended up staying longer than expected, she helped me secure a vehicle at no cost to me throughout my service. When my car ended up staying longer than expected, she helped me secure a vehicle at no cost to me More

I never received an invoice/ro as promised. Called twice was promised it would be e mailed to me as of today still no copy Called twice was promised it would be e mailed to me as of today still no copy More

Love going there. Everyone is very helpful and efficient. Also like the extras the Dealership has, like the cafe and coffee. Everyone is very helpful and efficient. Also like the extras the Dealership has, like the cafe and coffee. More

When making an appointment to do maintenance work on my Toyota; my expectations are that the services are done in a reasonable timeframe. Toyota; my expectations are that the services are done in a reasonable timeframe. More

I was surprised that the service center was open on a Saturday, was in and out in 1 hour. Saturday, was in and out in 1 hour. More

Very clean and workers are very nice and efficient. ..Always pleasant atmosphere. Will be back ..Always pleasant atmosphere. Will be back More

Great customer service and job done quickly Went over report and checked my one area of concern report and checked my one area of concern More