Gettel Toyota Ocala - Service Center

I’m usually very pleased with the service department; the people are always friendly and helpful and my appointment time is reasonable. I only have one complaint about my recent visit: whoever drove my car c people are always friendly and helpful and my appointment time is reasonable. I only have one complaint about my recent visit: whoever drove my car changed my seat completely and I cannot get it back to being comfortable, so now I’m finding it harder to drive, also, my settings on my sound system were changed, my side mirrors were changed, and lastly, the A/C was set to 65. 65! Are you paying me for the fuel it takes to run at that temperature? No! I have to say that having all these changes made me very unhappy and I had to drive all the way across town to my home, and driving while upset is not a good thing. This has not happened before when I brought my RAV4 in for service. Very frustrating and disappointing. The service I received from Jesus was fine. I don’t know who changed everything on the car. More

I was very pleased with the mechanics review and presentation of the items that needed repair in my vehicle. loved the video. presentation of the items that needed repair in my vehicle. loved the video. More

We were very satisfied with the service from the dealership. This is second auto purchase at this location and we are looking for another for my wife. dealership. This is second auto purchase at this location and we are looking for another for my wife. More

My service advisor Bryon Bradshaw is definitely very efficient and professional. He always takes his time explaining the service on my car! He is the very best advisor! Always ask for him! efficient and professional. He always takes his time explaining the service on my car! He is the very best advisor! Always ask for him! More

Very helpful to me in getting so many things done at one time! A talented person, for each specific task was found. Every detail was explained to me! time! A talented person, for each specific task was found. Every detail was explained to me! More

My customer service rep, Austin was terrific- he explained what was needed for my 72,000 service check & checked for any outstanding recalls on my Prius. He told me the approximate service cost. He explained what was needed for my 72,000 service check & checked for any outstanding recalls on my Prius. He told me the approximate service cost. He also gave me an estimate on wait time, which turned out to be exact! When checking out, I mentioned to Austin that the display screen was getting lighter all the time. I asked if he had heard of that situation & he said he may be able to fix it. Austin ran out to my car & adjusted the settings- then he explained to me how I can do it if needed in the future. Austin went above & beyond. I appreciated his effort. More

My service advisor Jesus Rodriguez provided great service and explained everything to me. No surprises. And he made sure I had a ride home and back from The Villages. Everything happened at the time he pr and explained everything to me. No surprises. And he made sure I had a ride home and back from The Villages. Everything happened at the time he promised. He was professional and friendly, More

Love my service writer, Bob. He was friendly and helpful. It made the whole experience a pleasure. He was friendly and helpful. It made the whole experience a pleasure. More

Everything was checked in a timely manner. Very satisfied and will come back for service Very satisfied and will come back for service More

Everything was exceptional, service, my customer service rep. In the work performed. Thanks for an amazing job rep. In the work performed. Thanks for an amazing job More