Gettel Toyota Ocala - Service Center

Dealership dramatically over-books service appointments, totally disregarding customer's time. Waited THREE hours for a tire rotation before being told it would take FOUR hours to complete. Was initially to totally disregarding customer's time. Waited THREE hours for a tire rotation before being told it would take FOUR hours to complete. Was initially told it would take four hours (with an appointment!) SOORY I EVER BOUGHT A TOYOTA. Total lack of concern for the management of customer expectations and the value of customers time/experience. More

Service great, 2 minor issues with car, items exposed in dash shelf, reflections from shinny dash chrome make it hard to see blind side indicator light. dash shelf, reflections from shinny dash chrome make it hard to see blind side indicator light. More

Had an appt, vehicle was not even touched for close to two hours, ( which as it turns out is pretty normal as my wife has made me take her car in each time the last four times and the wait time has only g two hours, ( which as it turns out is pretty normal as my wife has made me take her car in each time the last four times and the wait time has only grown not gotten better). I know for a fact the tech did NOT take my tires off and look at them, ( it had a violent shake), even after I told him my older son put some liquid rubber in there and I suspected it was off balance… tech said he pulled it off and found we needed all new arms and shocks, lost was given for over 5k dollars in parts, plus an additional number of hours in labor. I went to tire rack/pep boy and ordered new tire. They installed it on suspected tire and balance was returned and perfect and they said there was None, or ZERO signs of wear in the parts Toyota said I had to order that day. Keep in mind they wanted to keep my wife’s care over the weekend and into the following week without a loaner, so yeah the place has som shady crap going on! More

This was the 3rd visit to get a warranty key fob. I sat for an hour to find out that they repeated another warranty service that they previously did and that they did not have my fob in stock.I have I sat for an hour to find out that they repeated another warranty service that they previously did and that they did not have my fob in stock.I have had several conversations with service managers to no avail. More

The service we received on 11/1/24 was excellent. and professional Ms. Cirri Pierce was very explanatory on the work done on our car. and professional Ms. Cirri Pierce was very explanatory on the work done on our car. More

Came as a walk in and they were able to fit me in. Joe was extremely helpful and informative Joe was extremely helpful and informative More

Spencer provides outstanding customer service and knowledge of the vehicles. The entire sales and finance team were a pleasure to work with. I highly reccomend Spencer if you are looking to purchas knowledge of the vehicles. The entire sales and finance team were a pleasure to work with. I highly reccomend Spencer if you are looking to purchase a car. If you need service Byron will go out of his way to keep your vehicle running top notch. More

Initial online order went well. Some details got confused in confirmation. Service Advisor Heather Welsh picked up the order and got things straightened out. Kind of a long wait for Some details got confused in confirmation. Service Advisor Heather Welsh picked up the order and got things straightened out. Kind of a long wait for Technician feedback, but job finished well. More

The most immaculate and hospitable dealership I’ve ever been to good job De Luca Toyota been to good job De Luca Toyota More

Everything was always done to our satisfaction- Clerks are always courteous and friendly! I’m done are always courteous and friendly! I’m done More