Gettel Toyota Ocala - Service Center

The Dealership is always nice. Very clean and staff is friendly. The concern was my service due to an engine light coming on in my vehicle. I mentioned the light and that my car wa Very clean and staff is friendly. The concern was my service due to an engine light coming on in my vehicle. I mentioned the light and that my car was at 60K miles and needed preventative maintenance. I dropped off car at 3pm and had a ride to a work meeting; told service staff I would be back around 5pm. When I returned I was told that I owed $$ for the service and that there were a couple of recommendations for future service. The girl at the checkout was unsure exactly what they were but was able to tell me that one was $120ish and the other was $730, but she could not explain exactly what they were for. She recommended that I call the following day as the service staff were done for the day, and stated they could provide a clearer explanation and price. I left and as I started driving away my engine alert was till on so I turned around and went back to the service dept. The young man who had just given me my car 5 minutes ago, then tried to check me in for service and had no recollection of just giving me my car. Normally that might be funny, but I was not in that kind of mood. I was told by a different service person that the light will not go off until I correct the recommended service and the cost would be $500. I asked if that was the same service they had just told me was $730 and he said yes, he just knew it was a lot of money. I was shocked and disappointed that none of this was made clear to me when I picked up my car. They did text a video to me, but I was unable to watch it because I was in a work meeting while car was in service. I called the following day and spoke with someone very nice on the phone and explained my need for the Engine Coolant Bypass Valve replacement asap as I had been told by the $500 guy that I needed to get it done as soon as possible. This was on a Friday. The phone consultant said I could come on Monday and confirmed the cost would be $730. I asked about warranty and he stated it was not covered. I also schedule a shuttle service so I could drop my car off on lunch break and return to work that Monday. I went nowhere that weekend for fear of damaging my engine. I dropped off my car 9/25 Monday and another service person checked me in. He looked over my previous paperwork from Friday and then stated right away that he could see I had an extended warranty and the work would be covered. I couldn't believe my ears. It was great news, but I also couldn't believe how many other people had misinformed me previously. Overall I was pretty disappointment with the service department on this visit. It turned into a Friday through Monday ordeal full of stress, and I lost a significant amount of trust in the Deluca Toyota brand. It is so unsettling when I am not able to rely on the expertise of professionals. I hire you because that is not my expertise; I count on you to do your job to the best you can and to educate me on what you are doing and why. That is the whole point of hiring a professional. I don't how you will solve this problem, but it seems to be a customer service/communication and staff knowledge issue. I hope you will take the time to rectify this for future customers More

Great and fast service. Everyone was very nice. Was done in under one hour. Very satisfied. Everyone was very nice. Was done in under one hour. Very satisfied. More

I was left at work. Shuttle never came to pick me up. I had to Uber to deluca to then find out you guys were closed. Shuttle never came to pick me up. I had to Uber to deluca to then find out you guys were closed. More

Very attentive and kept us informed. Got us in on time and the shuttle service was great. Very nice driver. Got us in on time and the shuttle service was great. Very nice driver. More

i always get excellent service. i enjoy a nice cup of coffee and a well made sandwich. the seats are comfortable and i rlax and enjoy reading my newspaper. i enjoy a nice cup of coffee and a well made sandwich. the seats are comfortable and i rlax and enjoy reading my newspaper. More

This is the best Toyota dealership for service hands down, I always get the best service and treated like family! down, I always get the best service and treated like family! More

Excellent service representation by Andrew St. John. Thorough , knowledgeable, very helpful and polite. Exceeded my maintenance service questions and requests. John. Thorough , knowledgeable, very helpful and polite. Exceeded my maintenance service questions and requests. More

Great service excellent staffing. In and out. Victoria made sure all my service was up to date. Thank you. In and out. Victoria made sure all my service was up to date. Thank you. More

Bryon was very helpful and even did a free tire rotation for me. Also, gave me information for the special on tires for next month because it was recommended by service to get new tires soon. for me. Also, gave me information for the special on tires for next month because it was recommended by service to get new tires soon. More

Disappointed with problems with truck, and Toyota’s unwillingness to correct them. This is my 4th and last Toyota. unwillingness to correct them. This is my 4th and last Toyota. More