Gettel Toyota Ocala - Service Center

Had me drop my car off for a recall only for them to call me 30 min later to say come pick it up because the parts are on backorder. Now it's a recall you know what you need why have me waste my time to come me 30 min later to say come pick it up because the parts are on backorder. Now it's a recall you know what you need why have me waste my time to come in first. Was told 7-10 days. Called back after 2 weeks was told we don't know when it's coming. When ask8ng for the part name for myself refused to give it to me. More

Very good, got me in and out real smooth. Let me know what need to be done and what didn’t. Let me know what need to be done and what didn’t. More

Service Advisor Heather Welsh did an excellent job keeping me informed and coordinating with the insurance company claim. We have a few items/parts still outstanding but she's keeping me posted. keeping me informed and coordinating with the insurance company claim. We have a few items/parts still outstanding but she's keeping me posted. More

Great updates as to when my vehicle would be ready and what exactly was being done. Service advisor was very courteous and has excellent customer service skills. Service was also done in a timely manner, what exactly was being done. Service advisor was very courteous and has excellent customer service skills. Service was also done in a timely manner, and I did not have to wait long. More

One of the tech say the leak I brought the truck for was a lie that he can’t find proof of a water leak when i even provided pictures and video of the problem. A manager asked me to bring the truck a diffe a lie that he can’t find proof of a water leak when i even provided pictures and video of the problem. A manager asked me to bring the truck a different day to check on the truck hope this time is not the same experience More

Everything was perfect, from the begining the the service lady is very profesional very knowledgeble and courteous as well as good listener. I just hope that next time I visit the dalership again she will b lady is very profesional very knowledgeble and courteous as well as good listener. I just hope that next time I visit the dalership again she will be the same person to take care of my vehicle . More

Christina was,as always, professional and polite and handled my scheduling for my service later handled my scheduling for my service later More

I asked for a diagnosis and gave the dealership the codes I got off my scanner . It took about 4 hours for the service technician to reach out and tell me my transmission was messed up and give me the codes I got off my scanner . It took about 4 hours for the service technician to reach out and tell me my transmission was messed up and give me the codes I already knew . I paid $175 for them to tell me what I already knew . More

It was perferfect like always the people are very special including Mr. Jesus Rodriguez and the personal that do the service, thanks. including Mr. Jesus Rodriguez and the personal that do the service, thanks. More

Casandra was an excellent service adviser. explained everything in detail. very knowledgeable, great to work with. Thank You. explained everything in detail. very knowledgeable, great to work with. Thank You. More