Gettel Toyota Ocala - Service Center

Customers for over 10 years. Cassie goes above and beyond for customer service. We had a big repair and she explained all of it to us. A delight to work with. Smart cookie. Cassie goes above and beyond for customer service. We had a big repair and she explained all of it to us. A delight to work with. Smart cookie. While waiting for repair, we ended up buying a new car from Leo Torres. Great salesman.! Honest and very knowledgeable. Professional . Personable. Answered all our questions. Felt very comfortable purchasing through him. Have already recommended him to people we know looking for a new car. More

On a norm I do not do surveys, but my aggravation prompts me to do this one. On 10-17-24 it took almost 4 hours to have four new tires put on my car. On top of that I had requested Michelin tires as I always me to do this one. On 10-17-24 it took almost 4 hours to have four new tires put on my car. On top of that I had requested Michelin tires as I always have Michelin tires on my cars. I did not look at tires when car was brought to me…..my mistake. On 10-18-24 I noted the tires on my car are not Michelin, but some brand I did not recognize. Looking at my paperwork, it appears Dunlap tires were put on my car. Granted, when given my paperwork I should have looked at the paperwork rather than assuming my request would be honored. Doubt there is any chance of rectifying Deluca not providing requeted tires. On 10-18-24 I called the service department to question why Michelin tires are not on my car. Recording instructed to leave message, which I did….with name, number and reason for my call; requested return call. To date of 10-19-24 I have not received a return call. I have doubts of trusting this dealership in the future and if anyone wants a recommendation of Deluca, definitely not getting a positive one from me. Every business should know word of mouth is important to success. Doubtful this will be posted or even acknowledged. More

Cassie was an excellent service advisor! She reviewed the needs of my vehicle when I made the appointment and had everything ready so that I could get to work quickly, then called with othe She reviewed the needs of my vehicle when I made the appointment and had everything ready so that I could get to work quickly, then called with other recommended service and was helpful to get the items I chose to do authorized. My only complaint is the ride service. It has never worked well since you went to the app. I spent 20 minutes waiting for my ride to get my car and had to call only to find out the driver was sitting at the dealership. Despite Cassie having the ride to work and to come back and get my car on my lunch break ahead of time, the app didn't work. She remedied it quickly (not her fault) but again, the process doesn't work--and this isn't the first time. At a previous visit I sat waiting for 30 minutes and the ride never showed so I got a fellow employee to take me. That is why you got 4 stars instead of 5. More

Good experience, although difficult to get scheduled and then had to reschedule. Long wait times on hold, and then was told to call back. then had to reschedule. Long wait times on hold, and then was told to call back. More

Fantastic service. They helped in a major way. Fast quick and quality. The representative Cassie? Was fantastic. Explained everything perfectly They helped in a major way. Fast quick and quality. The representative Cassie? Was fantastic. Explained everything perfectly More

Waited over 4. 5 hrs just to get car on the rack. Neve will go back 5 hrs just to get car on the rack. Neve will go back More

Clean, friendly, on time, communicate well, comfortable waiting area, outstanding products, been doing business with them over 9 years-no complaints. waiting area, outstanding products, been doing business with them over 9 years-no complaints. More

Always friendly and plenty of seating. Clean facilities and greeted promptly. Answered all my questions Clean facilities and greeted promptly. Answered all my questions More

Good communication about what was happening with my car! Good explanation about when to return. Good explanation about when to return. More

Collision work. Repair took longer than expected. When I got the vehicle back, the paint did not match. Repair took longer than expected. When I got the vehicle back, the paint did not match. More