Gettel Toyota Ocala - Service Center

Adam checked me in and I really liked him but when my car was finished a lady checked me out. Since I was looking for Adam I did not realize she was calling my name. She never came near the tables which I t was finished a lady checked me out. Since I was looking for Adam I did not realize she was calling my name. She never came near the tables which I think she should have done. As a result we waited a long time for our car. I think the same person that checks you in should check you out and that would not happen. More

Everyone was very friendly and knowledgeable and courteous. My waiting time was great. No complaints. Thanks DeLuca Toyota courteous. My waiting time was great. No complaints. Thanks DeLuca Toyota More

DeLuca Toyota’s employees are courteous, knowledgeable and efficient. The waiting area is very pleasant, clean comfortable seating, pleasant atmosphere, food/drink available, clean restrooms. Christina is and efficient. The waiting area is very pleasant, clean comfortable seating, pleasant atmosphere, food/drink available, clean restrooms. Christina is awesome to work with and I love that my car is clean when I leave. More

Very helpful. Very kind. the young lady did an excellent job of explaining the service to us. Very kind. the young lady did an excellent job of explaining the service to us. More

Everyone was very friendly from the time I came to the point of my car being done point of my car being done More

Thank you for the prompt and professional service. Christina has been the associated who has assisted me in the past 2 or 3 visits. She has been consistently courteous and professional. Christina has been the associated who has assisted me in the past 2 or 3 visits. She has been consistently courteous and professional. More

I came in for an oil change and tire rotation and had an appointment. 2 hours and 45 minutes later I could finally get in my car after reminding someone to get it and go home. When I looked at the charges I appointment. 2 hours and 45 minutes later I could finally get in my car after reminding someone to get it and go home. When I looked at the charges I was curious if the labor included the inspection of my auto that included a number of services, recommended for my car that totaled over $1600. When I questioned the advisor I gleaned the fact that it wasn’t actually inspected but based on the mileage of my vehicle. Really! I actually got the car October, 2012 from DeLuca and had most of my service done there. However, 5/30/2023 is the last time I set foot in that dealership. There have been little annoyances in the past, but yesterday was the final one. More

I was busy trying to get work done while waiting on my (only two year old) vehicle to be serviced. I was approached by someone who said I needed to speak with a "specialist" about my vehicle. After packin (only two year old) vehicle to be serviced. I was approached by someone who said I needed to speak with a "specialist" about my vehicle. After packing up my things and logging off work, I learned that "specialist" happened to be someone trying to upsell me on a new vehicle. The dealership really should be more honest and upfront when approaching people simply waiting on their vehicles being serviced. This is not the way to sell someone a new car. More

Very poor communication from Service Advisor. Had to continually try and search for updates. Failed to ask and wash vehicle. Had to continually try and search for updates. Failed to ask and wash vehicle. More

I was busy trying to get work done while waiting on my (only two year old) vehicle to be serviced. I was approached by someone who said I needed to speak with a "specialist" about my vehicle. After packin (only two year old) vehicle to be serviced. I was approached by someone who said I needed to speak with a "specialist" about my vehicle. After packing up my things and logging off work, I learned that "specialist" happened to be someone trying to upsell me on a new vehicle. The dealership really should be more honest and upfront when approaching people simply waiting on their vehicles being serviced. This is not the way to sell someone a new car. More