Gettel Toyota Ocala - Service Center

Very poor communication from Service Advisor. Had to continually try and search for updates. Failed to ask and wash vehicle. Had to continually try and search for updates. Failed to ask and wash vehicle. More

I was busy trying to get work done while waiting on my (only two year old) vehicle to be serviced. I was approached by someone who said I needed to speak with a "specialist" about my vehicle. After packin (only two year old) vehicle to be serviced. I was approached by someone who said I needed to speak with a "specialist" about my vehicle. After packing up my things and logging off work, I learned that "specialist" happened to be someone trying to upsell me on a new vehicle. The dealership really should be more honest and upfront when approaching people simply waiting on their vehicles being serviced. This is not the way to sell someone a new car. More

Quick, courteous service. Comfortable waiting area. Everything was done in less than an hour. Thank you Comfortable waiting area. Everything was done in less than an hour. Thank you More

Although the dealership was jammed, we were greeted promptly and out of there in an hour. We did have an appointment. Everyone was friendly and efficient. promptly and out of there in an hour. We did have an appointment. Everyone was friendly and efficient. More

Very professional staff and skilled in sales. It was a pleasure to interact with them. It was a pleasure to interact with them. More

Poor experience. To start, I am a multi year loyal and satisfied customer of Deluca Toyota. Whenever I pass under the “Holiday” American ensign, I feel a sense of p To start, I am a multi year loyal and satisfied customer of Deluca Toyota. Whenever I pass under the “Holiday” American ensign, I feel a sense of patriotism, validation and optimism. Thank you for that. On Saturday 05/28/2023, upon completion of scheduled service, I left the Ocala location, Deluca Toyota dealership/service department. I was apparently leaking oil following the filter/oil change performed during servicing. Sunday morning, at approximately 9AM I noticed my garage floor puddled with a large amount of brand new (clean) oil. I called the dealership but it is Sunday of Memorial Day weekend so the Service Department won’t be open until Tuesday morning. I inquired about a loaner vehicle, but “Brian” the Sales Manager respectfully told me to pound sand until Tuesday. It should be noted that my wife and I are Veterans. My wife is a Cold War U.S. Navy Veteran having served four years, retiring as a 30 year Montessori Early Childhood Educator.. I am a twenty two year Veteran of the U.S. Marine Corps. I retired as Gunnery Sergeant combat veteran having served in The Cold War, a brief period that we called peacetime, and hot war.. I am a 100% Disabled Veteran… With all that being said, neither my wife or I were able to venture out of our home on this, the only weekend devoted to remembering and memorializing our fallen brothers and sisters in arms. Why? Because your service department made a mistake, and your quality control was lacking. The question now is what do you, Mr. Frank Deluca, suggest that we do to move forward where the result is a satisfied customer who trusts your company? I will contact your offices Tuesday morning to discuss this matter and seek a resolution. GySgt Thomas Pinet USMC Ret More

Best dealership ever! Bryon or Byron Bradshaw is awesome! Very quick service. Very patient! Very knowledgeable! Bryon or Byron Bradshaw is awesome! Very quick service. Very patient! Very knowledgeable! More

The service department is excellent. Making the appointment is easy and the wait time is never too long. Making the appointment is easy and the wait time is never too long. More

We have purchased vehicles from DeLuca Toyota for at least 15 years and have had each vehicle serviced throughout the time we owned each vehicle. We have always trusted their service department for all least 15 years and have had each vehicle serviced throughout the time we owned each vehicle. We have always trusted their service department for all scheduled and needed service. More

Andrew St. John had EXCELLENT customer service during My visit on 05/26/23. Answered all My questions and even helped with an issue with My Daughters Corolla wh John had EXCELLENT customer service during My visit on 05/26/23. Answered all My questions and even helped with an issue with My Daughters Corolla when I arrived to pick up My car. 5 Stars for Him. More