Gettel Toyota Ocala - Service Center

This was my second time in the Collision Center and again the service was outstanding. Great communication and always a big smile. Thanks. Jerzy at Hennessey Arabians the service was outstanding. Great communication and always a big smile. Thanks. Jerzy at Hennessey Arabians More

Bob is amazing, he got my car done in a timely manner actually earlier than expected and was also concerned about my situation. Give him a raise actually earlier than expected and was also concerned about my situation. Give him a raise More

They are great and have very nice customer service. I recommend this dealer to anyone who wants to buy a new car. I recommend this dealer to anyone who wants to buy a new car. More

Was there today for a part replacement, rear tail light assembly for a 2021 Highlander Platinum. Service from the initial contact was good. Part had to be ordered (Wednesday), she said the part would be th assembly for a 2021 Highlander Platinum. Service from the initial contact was good. Part had to be ordered (Wednesday), she said the part would be there Thursday and it could be installed in less than an hour on Friday morning. Everything worked exactly like she said. The problem is with THIS "Dealer Rater" program. Whether I'm at Deluca to buy a car (I have), there for service (5 times), there for the collision center (twice) - this program only asks you to "Rate People You Worked With" in the "Sales Dept" and it doesn't let you change or identify between sales, service, parts, cashier, collision center etc. This program is doing a diservice to all except those who work in sales. Chris Carl 573-356-5522 More

Need to improve services. waiting time to long . Make payment ,20 minutes , waiting for my car.that needs to be improved. waiting time to long . Make payment ,20 minutes , waiting for my car.that needs to be improved. More

Excellent service, very professional, courteous, very quick, very informative clean, very thorough, very cute service person quick, very informative clean, very thorough, very cute service person More

Everything was great accept for nail lady was very Kurt when we asked for a manicure. Not much of a personality unless she was having bad day. Decided not to give her our business. when we asked for a manicure. Not much of a personality unless she was having bad day. Decided not to give her our business. More

I arrived 30 minutes early and my assigned service advisor, Bob, had not yet arrived, so I was given to Austin M. , who promptly asked that we wait in the lobby and he would come get us. We waited fo advisor, Bob, had not yet arrived, so I was given to Austin M. , who promptly asked that we wait in the lobby and he would come get us. We waited for an additional 30 minutes. He never came to get us. Twice I walked by and he was with no customers and playing on his phone. Finally, Bob came and did a great job getting the service we requested. More

Technician did a very good job. and my car looks fantastic. Christina was excellent and very professional. and my car looks fantastic. Christina was excellent and very professional. More

My rep was professional, prompt and kind! I told her I will be asking for her by name from now on! I told her I will be asking for her by name from now on! More