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Gettel Toyota Ocala - Service Center

Ocala, FL

4.5
2,463 Reviews
Call Service Center (352) 732-0770

2,463 Reviews of Gettel Toyota Ocala - Service Center

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March 21, 2025

Thank you Heather Fornino for an amazing customer service experience. I absolutely love your personality and your expertise. Thank you making my day. I would recommend you to my friends and Family. More

by Patti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Fornino
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Mar 24, 2025 -

Gettel Toyota Ocala responded

Thank you so much for your kind words! We're so glad to hear that Heather was able to provide you with an amazing customer service experience. It's wonderful that her personality and expertise made such a positive impact on your day. We really appreciate you recommending her to your friends and family! If you ever need anything else, don’t hesitate to reach out. Thanks again!

March 13, 2025

Great service! No issues. Friendly staff. Thank you, thank you thank you Thank you thank you More

by Jhighlander22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ciri
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Mar 17, 2025 -

Gettel Toyota Ocala responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We look forward to serving you again in the future! Thank you!

March 06, 2025

I love having my car serviced at Toyota. I’m treating great and well informed about what my vehicle needs. More

by dflaherty320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristina Flaherty
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Mar 17, 2025 -

Gettel Toyota Ocala responded

We're so glad to hear that you're always treated well and feel informed about your vehicle's needs. We appreciate your trust in us and look forward to continuing to take care of your car!

February 24, 2025

Wait was a little long but Christina was able to get me anew matching tire. More

by momdavies2002
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina
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Mar 03, 2025 -

Gettel Toyota Ocala responded

Thank you for your review! We’re glad Christina was able to help you get a matching tire. We apologize for the wait and appreciate your patience. Your feedback is valuable, and we’re always working to improve our service. We hope to see you again soon!

January 24, 2025

More than pleased with Cirri, she’s very professional and knowledgeable. We gave the rating of 4 stars which had nothing to do with her. Very disappointed upon check out when paying with a credit card. 3% More

by dgsheller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cirri
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Feb 07, 2025 -

Gettel Toyota Ocala responded

Thank you for your feedback and for recognizing Cirri's professionalism and knowledge. We’re glad she was able to assist you effectively! We strive to keep our costs as low as possible for our customers, and while we do our best to minimize any additional fees, the payment program we use does charge a processing fee for credit card transactions. Unfortunately, this is something that is out of our control, and we understand how it can feel like an added expense. However, we do offer several other payment options that don't carry this fee, and we'd be happy to help you explore them in the future. We appreciate your understanding and your business, and we hope to continue serving you in the future. If you have any other questions or concerns, feel free to reach out!

January 03, 2025

I brought my car almost 2 months ago & my check engine light came on 2 days after purchasing. Toyota says they can’t do anything about it because my car is under warranty at Hyundai BUT. I purchased a new More

by DAVISQUINTERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alec
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December 28, 2024

the worst toyota dealer ever lets see how gettle will carry on sales highest rates on loan More

by ELYASADHA55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
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December 28, 2024

Requested repairs but no parts. 2mos. and still no parts. Not good business. When will the parts finally arrive. This is no way to do business. Makes me reconsider my future auto pu More

by RJE1050
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Welsh, Service Advisor
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Feb 12, 2025 -

Gettel Toyota Ocala responded

Thank you for sharing your feedback. We understand your frustration and apologize for the inconvenience you’ve experienced. Unfortunately, delays in parts availability are sometimes out of our control, especially when they are on back order. We’re doing everything we can to get the parts as quickly as possible, but these situations can sometimes take longer than expected. We appreciate your patience, and we hope to resolve this soon. If you have any further questions or concerns, please feel free to reach out directly, and we’ll keep you updated on the status of your order.

December 27, 2024

N/A Was getting my six month Maintenace and it was done quickly and no problems More

by ERRICOROBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I only dealt with service dept
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Feb 12, 2025 -

Gettel Toyota Ocala responded

We're thrilled to hear that your six-month maintenance went smoothly and efficiently. We appreciate your trust in us and look forward to continuing to serve you!

December 26, 2024

We had a 12:30 appointment for a tire rotation and oil change. I was told it would take about an hour. When we arrived we were told more like 2 hours. IT TOOK 3 1/2 HOURS! Then we got the HARD SELL to tra More

by sevencedars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know the salespersons name but he should be fired
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