Gettel Toyota Ocala - Service Center

My service advisor was very good. No pressure and informed me of what should be done at 60,000 miles. She kept me in the know the whole time, even though I left to go back to work. No pressure and informed me of what should be done at 60,000 miles. She kept me in the know the whole time, even though I left to go back to work. Mark and Eric my shuttle drivers were awesome. My drop off and pick up were on time. All this and I had called at 12:30 same day to drop off at 1:30! Oil Change and Front Brakes!! More

My experience was terrible. Customer service was horrible, extremely long wait even with an appointment, supposedly the have a shuttle however no one offered that to me Customer service was horrible, extremely long wait even with an appointment, supposedly the have a shuttle however no one offered that to me More

My service advisor, Byron, was great. He kept me in the loop during the service wait and then explained everything in detail and noted what was critical and what was not urgent. He had to He kept me in the loop during the service wait and then explained everything in detail and noted what was critical and what was not urgent. He had to order a new backup camera and called me the net morning saying it had come in. More

Waited over 2 and a half hours for an oil change that was a scheduled appointment a scheduled appointment More

Cynthia Lebron was excellent. She was able to explain everything very well. She was very helpful and very clear on my options. I hope to work with her again in the future. She was able to explain everything very well. She was very helpful and very clear on my options. I hope to work with her again in the future. More

Fast and efficient service. great communications. Comfortable waiting area. I will be back in six months and look forward to it. great communications. Comfortable waiting area. I will be back in six months and look forward to it. More

Can not trust your mechanics. I believe the TRD plate from my 2021 Tundra 1794 was removed from my truck, last year during oil change and not reinstalled. Someone in the shop sho I believe the TRD plate from my 2021 Tundra 1794 was removed from my truck, last year during oil change and not reinstalled. Someone in the shop should know what happened. I just noticed it las week. I do not drive my truck much and do not park overnight anywhere but my garage. I request an investigation of what happened with my TRD engine plate. More

I was told they had the parts needed and I agreed to have it done and then they took it apart and then I have to order but the job they did putting them back on is horrible now I'm afraid of ordering new one it done and then they took it apart and then I have to order but the job they did putting them back on is horrible now I'm afraid of ordering new ones what would they look like. More

Very good customer. Jesus is great. Quick and wonderful work done. Thank You. Love it Jesus is great. Quick and wonderful work done. Thank You. Love it More

Your price are extremely high compared to other repair centers for the same repair job centers for the same repair job More