Gettel Toyota Ocala - Service Center

Cynthia Lebron took really good care of me! She saw that I was frustrated with Mike because he wasn't following through on return calls or with the warranty company on the problem I was having She saw that I was frustrated with Mike because he wasn't following through on return calls or with the warranty company on the problem I was having with my SMS alarm malfunction. She made sure that she handled my concern and everything went just as it should. She was very clear on what my cost would be and made sure that if I had any concerns moving forward, how to get in touch with her. This is what excellent customer service looks like and the main reason I stay loyal to DeLuca Toyota. Thank you Cynthia! More

Service Adviser Cynthia Labronn was excellent. Great customer service skills. She was friendly and professional. Great customer service skills. She was friendly and professional. More

Took my car in with minor issues. They convinced me to fix something and after that my engine blew up. There was no engine issues before this. They convinced me to fix something and after that my engine blew up. There was no engine issues before this. More

It was my worst experience I had the other day. Went in for just an oil change and tire rotation at 8:45am. My serivce associate must had gone to lunch and forgot to tell fellow associate to keep Went in for just an oil change and tire rotation at 8:45am. My serivce associate must had gone to lunch and forgot to tell fellow associate to keep an eye on my vehicle. 3 hrs later I said something to another associate because I've not seen him in a awhile and she was like they are waiting to see if you are going to do any of the recommendations. Not after waiting 3hrs. She was like you car is almost done then. I got a text back 10mins later that vehicle was ready. More

Very prompt service and very friendly. Love my new toyota. Would recommend the service department. Love my new toyota. Would recommend the service department. More

They kept me waiting, overcharged for service, didn’t keep me updated and didn’t wash vehicle even though requested & confirmed. I can only hope that the service I actually paid for was completed. keep me updated and didn’t wash vehicle even though requested & confirmed. I can only hope that the service I actually paid for was completed. More

They got done in less than a hour on my car so I really liked that about my experience liked that about my experience More

Excellent service, was very fast. No appointment needed. Customer service was very good. Highly recommended. No appointment needed. Customer service was very good. Highly recommended. More

Byron Bradshaw was professional and on top of everything and went the extra mile to make sure all my concerns were addressed he is an asset to your organization and went the extra mile to make sure all my concerns were addressed he is an asset to your organization More

Great work the staff is always accommodating and professional. I would recommend this dealership to friends and family. professional. I would recommend this dealership to friends and family. More