Gettel Toyota Ocala - Service Center

It was a long appointment, waited for around 2 hrs. Was not told when car was done. Had to go ask. Was not told when car was done. Had to go ask. More

Absolute worst service I have seen in over 35 years of owning cars. From not actually doing all the things they said they do doing oil changes, from scratching my fender and having to repaint it twice and owning cars. From not actually doing all the things they said they do doing oil changes, from scratching my fender and having to repaint it twice and it still doesn't match to destroying my door jamb from work boots. They will never touch my vehicles again. More

Great service advisors. Work completed efficiently and in a good time. Signed in in the lane quickly Work completed efficiently and in a good time. Signed in in the lane quickly More

If you have a Toyota and are trying to keep it in tip top shape I would recommend DeLuca. Maybe not the cheapest but if you want it done right and you get what you pay for!! shape I would recommend DeLuca. Maybe not the cheapest but if you want it done right and you get what you pay for!! More

There are usually friendly employees except the managers and supervisors, they do not know how to treat a customer especially customers that have purchased two new cars , service those cars constantly, I wo and supervisors, they do not know how to treat a customer especially customers that have purchased two new cars , service those cars constantly, I would like the managers to listen to the customers when they have a complain about something or some issue. My experience with the manager of the service department has been very unpleasant. I wonder if there is somebody to read these surveys or just a formality , Next time when I come for service of my car I would know if you read this or not and if I find out that nobody has read this I will neve ever do any thing to do with your surveys, Whoever has designed this survey must not know that not every customer has anything to do with sales and sales department employee. It as me to answer the questions about sales, I had nothing to do with sales during this visit only service department More

Goood,good,good, good,good,good, and,good,good,good,good,good,good,good good and,good,good,good,good,good,good,good good More

First time visit for oil change and it was great! Minimum wait and was taken care of with expertise. Minimum wait and was taken care of with expertise. More

Byron did an outstanding job taking care of me during my service appointment and I would highly recommend him. service appointment and I would highly recommend him. More

Service advisor Cynthia worked my case above and beyond. She maintained constant communication and updates through the process. Thank you! She maintained constant communication and updates through the process. Thank you! More

Was told a 21 point diagnostic would cost $175 but any work that I decided to do through Deluca, it would be rolled into that cost. I was called by the service manager who told me I needed my brake pads d work that I decided to do through Deluca, it would be rolled into that cost. I was called by the service manager who told me I needed my brake pads done and both cv axels in the front. I told him we’d get the brakes done but my husband would replace the axels. He actually laughed and said yeah okay sounds good. Mean while I had called 3 other mechanics even a mobile mechanic that could have done the axels for $750, Deluca was quoting me $1200. So the service manager laughs at me for doing the work that he is scamming people over. I then go to pick my truck up and they have charged me for the diagnostic although I had gotten work done there. I had let my service advisor Heather know and she told me she didn’t write it up, that the service manager did. She acted as if she was not the one who told me the $175 diagnostic fee would be rolled in. She ended up taking it off. The whole place is a scam but that’s nothing new with Deluca Toyota. More